App review time

Discussion in 'Mac Apps and Mac App Store' started by enduranceav, Oct 26, 2018.

  1. enduranceav macrumors newbie

    enduranceav

    Joined:
    Nov 26, 2016
    Location:
    Romania
    #1
    Anyone here having issues with app review for App Store?
    We've had two apps ranking very good in App Store Utilities and Business category, with more than 15K subscriptions, we forgot to remove one button with a feature not present and Apple removed them.

    Now, we are waiting for 5 weeks for App Review Team to release it, we have wrote numerous support tickets, it seems like we are not important, cause we are a small company. I have to let go 3 people which were working on 24/7 support lines and signatures updates.

    There are clients requesting for new features, we cannot update our apps, they were sold only in App Store. Even so, with our apps removed there are daily subscriptions from within the free app.

    Since launching, our apps were OPSwat certified, we helped a lot of people cleaning their mac's, anyone having a phone number or another way to contact a support manager and explain the whole issue?

    Thank you!
     
  2. enduranceav thread starter macrumors newbie

    enduranceav

    Joined:
    Nov 26, 2016
    Location:
    Romania
  3. Betamagic macrumors member

    Betamagic

    Joined:
    Apr 25, 2017
    Location:
    Netherlands
    #3
    Have you tried to reject the app yourself and then resubmit it?
     
  4. enduranceav thread starter macrumors newbie

    enduranceav

    Joined:
    Nov 26, 2016
    Location:
    Romania
    #4
    From Apple:
    If I “developer reject” a binary and upload a new one does it impact the review time for my submission?


    If you reject a binary and upload a new one, the application review process starts from the beginning and will go to Waiting for Review. We strongly recommend that any quality assurance testing is performed prior to submitting the app.
     
  5. Betamagic macrumors member

    Betamagic

    Joined:
    Apr 25, 2017
    Location:
    Netherlands
    #5
    OK. But normally a Mac app takes one day to get reviewed by Apple. The last time I had an app stuck in the review process with status "In review" for more than one week, I took the chance: rejected it myself, changed the built number and submitted it again. It was reviewed and approved by Apple within 24 hours.
     

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