Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Appauling service at Apple Telesales for MBPR

S

Sahib90

macrumors newbie
Original poster
Jun 15, 2012
19
0
Been on the phone all day today to try ordering the MacBook Pro Retina - model 2.6ghz with 16gb memory.

However, their service has just been appauling resulting in call backs and from 10am till now. Nothing has been ordered apart from saying "our systems are crashing" and will call back at 8pm now.

I just wanted a view from the community on what I should do to earn a great compensation and how I should do that. I have been house bound all day and certainly think I should be given something as a gesture of good will. Any recommendations on how I should approach this. ?

Need answers as soon as possible as call will at 8. By the way I'm from the UK so these would be the UK telesales and not the US :)
 
Demand is great. Just be glad when you can order and get in the queue. That will be your compensation. (Or you could just order online.)
 
I will be taking the student discount into consideration and thus has to be done over telesales.
 
Not wanting to be rude but omg, spoilt brat! Something goes wrong and you are immediately demanding compensation? Shut up, order online from one of mulitple retailers including apple themselves.

Edit: student... Shoulda known. And anyway, educational discount can be applied online.
 
Having to put up with their system having problems sucks, sure. But why do you think that entitles you to something for free? Crap happens, even to the best of companies. You could just call back tomorrow; no one said you have to sit at home and wait. That was your decision.

Besides, according to your other post, you were already planning on asking for freebies before even placing your order. Apple was giving some free items to people because their orders got delayed, not to every free-loader that decides they deserve something that they have no claim to.

https://forums.macrumors.com/showthread.php?p=15134756#post15134756

Bottom line is you're just looking for something to complain about so you can get something for free. You're entitled to nothing and you should get nothing.
 
You've been reading that other thread about compensation haven't you? Your order wasn't delayed or anything, and no, them telling you to call some other time is not grounds for compensation.

Just order it online. There's an education option displayed in large text on the left sidebar, I have no idea how you could miss it. Then there's the enormous banner about buying a Mac for university.

You're entitled to nothing and you will probably get nothing other than what you pay for.
 
sweetbrat said:
Having to put up with their system having problems sucks, sure. But why do you think that entitles you to something for free? Crap happens, even to the best of companies. You could just call back tomorrow; no one said you have to sit at home and wait. That was your decision.

Besides, according to your other post, you were already planning on asking for freebies before even placing your order. Apple was giving some free items to people because their orders got delayed, not to every free-loader that decides they deserve something that they have no claim to.

https://forums.macrumors.com/showthread.php?p=15134756#post15134756

Bottom line is you're just looking for something to complain about so you can get something for free. You're entitled to nothing and you should get nothing.
Click to expand...

I completely agree with this.
 
They're having difficulties....stuff like this happens.

you thinking that you are entitled to any great compensation is what is "appalling".
 
Student discount can be done online.

Customer services hate people like you. I work in a similar role for a much much smaller retail company and anyone tries to get compensation they have no claim to makes me much more determined not to give it them. Narky people witha sense of entitlement get nowhere (but they do get a big black mark on their account for any future dealings with them). If I get a pleasant, cheerful customer who doesn't expect to be gratified at every turn I'll do everything I can and go out of my way to help them, I imagine Apple reps think much the same.
 
Last edited:
What is it with the entitlement complex that the youth of today have?

First point. It's not *appalling* service. Apple are calling back, it's just the systems are having a bad day. 20 minutes phone queues, not answering or disconnecting your call would be poor service.

Second point. If you are ordering with educational discount, then Apple are already making a significant financial gesture.
 
What a jerk. How dare he... :rolleyes:

I think I'll call Apple and tell them I want compensation too for all the stress, anxiety, paranoia and addiction they have caused by making me check the order status every half hour, surely I'll be able to AT LEAST get a free monitor. Awful customer service tut tut. :p
 
Sahib90 said:
I just wanted a view from the community on what I should do to earn a great compensation and how I should do that. I have been house bound all day and certainly think I should be given something as a gesture of good will.
Click to expand...

I don't think you really want that view. But since you asked...

You have been house bound of your own choosing for an item you don't absolutely need. Quit feeling you are "owed" something.

I must admit that once again I am somewhat comforted, in a schadenfreude kind of way, that America does not have a lock on arrogant, self-entitled attitudes.
 
noisycats said:
I don't think you really want that view. But since you asked...

You have been house bound of your own choosing for an item you don't absolutely need. Quit feeling you are "owed" something.

I must admit that once again I am somewhat comforted, in a schadenfreude kind of way, that America does not have a lock on arrogant, self-entitled attitudes.
Click to expand...

Woooo, back off there cowboy, I'm sure you have just as many idiots (if not more due to percentage's) as the rest of the world does.:mad:
 
Sahib90 said:
Been on the phone all day today to try ordering the MacBook Pro Retina - model 2.6ghz with 16gb memory.

However, their service has just been appauling resulting in call backs and from 10am till now. Nothing has been ordered apart from saying "our systems are crashing" and will call back at 8pm now.

I just wanted a view from the community on what I should do to earn a great compensation and how I should do that. I have been house bound all day and certainly think I should be given something as a gesture of good will. Any recommendations on how I should approach this. ?

Need answers as soon as possible as call will at 8. By the way I'm from the UK so these would be the UK telesales and not the US :)
Click to expand...
How does it feel to come here and have everyone hate you?
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back