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mccldwll said:
The seriousness was not overstated... Posts about issues such as mooing, whining and overheating, etc. are not overreacting--without this information sharing it's the individual against the corporation, and the individual's chances for success are slim to none.

I disagree that the seriousness was not overstated. It's annoying and problematic, but it's also minor and cosmetic only. It should be addressed and it is being addressed. The degree to which people have freaked out is disproportionate to the seriousness of the actual issue. And I say this as someone who has this issue badly enough that apple is repairing my MB.

I also think that the posts about whining, mooing, and overheating have largely blown the issues out of proportion. (and again, I have these issues: my MB both whines moos, tho it's fine on heat.) If you look around this forum you'll see that I'm concerned and upset about these issues. I have no inclination to give apple a free pass on this. But we need to keep a little perspective here. Only in rare cases do these issues become actual impediments to function; for the most part they are minor annoyances at worst.

You make it sound like apple wants to screw people here, and we can only get repairs done if we band together and fight against the big evil corporation. That's not my experience. Every single time something has gone wrong with one of my macs apple has repaired it at no cost to me, even when the issue is both minor and undocumented.

Do I think the macbooks have problems, including whining, mooing, discoloration, and overheating? Yes. Do I think apple should address these problems and take them seriously? Absolutely. But based on my experience, apple deserves the benefit of the doubt here. They've always done right by me in the past. Show them that something is not working as intended and they will work with you to fix it whether or not there's an internet campaign about it.
 
No Problem from AppleCare

I just called AppleCare and, within 1 minute of talking to the operator (though I was on hold for about 10 minutes first), had a box shipped to me in order to have the top of the case replaced.

They just ask you some simple questions trying to get you to admit fault such as: Have any cosmetics come in contact with the computer? Could any clothing have caused the discoloration? As long as you answer no, you should have no problem getting it fixed.

Hopefully the new case will be less pourous, but I plan on buying Marware's protection kit just in case.

Good luck!
 
When I bought my first powerbook I bought a marware protection pack with it because I thought it was common sense. I mean your sweaty, oily hands are going to be resting against a painted surface for hours everyday. These things are not made of cast iron, it's going to take its toll on the computer. I just bought a macbook pro and bought the marware protection pack again. It might be cool if apple provided a protection pack like this for their computers when you buy them, but it's not their responsibility and it's not Apple's fault when the inevitable happens. If your going to buy a notebook computer and you want the wrist pad to continue to look nice, then buy something like the marware protection pack to keep it looking nice.


dcmonks said:
I just called AppleCare and, within 1 minute of talking to the operator (though I was on hold for about 10 minutes first), had a box shipped to me in order to have the top of the case replaced.

They just ask you some simple questions trying to get you to admit fault such as: Have any cosmetics come in contact with the computer? Could any clothing have caused the discoloration? As long as you answer no, you should have no problem getting it fixed.

Hopefully the new case will be less pourous, but I plan on buying Marware's protection kit just in case.

Good luck!
 
I took my StainedBook to the nearest Apple Store over this past weekend. I was given the run-around by one of the resident so-called "Genius"es:

Him: "So, what seems to be the problem?"
Me: "Well, I have one of the stained MacBooks, I'm here to bring it in for repair because apparently you guys are taking them back."
Him: "Oh really? Where did you hear that?"
Me: "It's been all over the Mac news sites and Apple forums."
Him: "If it's not on Apple.com, it's not official."
Me: "How about the Apple Forums?"
Him: "Those are provided as a place for customers to discuss, they aren't official."
Me: "I understand that. Anyways, here's my case number. You're welcome to call AppleCare if you want..."

He finally ended up checking in my laptop for repair, and after a few days of "On Hold - Parts on Order", my MacBook is on its way back and hopefully should be here within the next few days.

I'm just hoping they bothered to replace the plastic bezel around the screen as well (up by the iSight) or I may be taking it back in again. Oi. At least they're fixing them.

And as for the Apple Genius, he should live up to his title by staying informed of all things in the Mac community and not necessarily just what the mothership feeds him. Just my 2 cents of course. :rolleyes:
 
Will the stain affect my macbook?

Hi, I'm new to this website since I just bought this laptop about a month ago. I was actually searching on google what to clean my laptop with and this website popped up. i read the whole spheel about the macbook staining issue...i'm jsut curious to know how do i know if the laptop i have will stain or not? i have the white intel 13" macbook. I just bought it its the lastest one i bought it about a month ago. If someone has some more info on this please let me know cuz its kinda wierd this whole staining story:confused:
anyhow thanks:)
 
Alright, I finally got down to the Apple Store to investigate the process, and the guy at the Genius Bar was great. He knew instantly what was going on, told me it would be 5-7 days as a regular customer but only 1-2 as a ProCare Member, which is annoying but expected. Does anyone know if AppleCare repairs get done faster than traditional warranty repairs, or is it only the ProCare that they push in the stores that helps with that? I'll be bringing it in later this week to actually do the repair, but I've been planning to get AppleCare anyways, so if it would help it would be worthwhile.

jW
 
Do you think Apple will replace staining on black models? My keyboard has oil stains that do NOT come off.
 
I assume i have to send my MacBook off for this and that they won't just send me a new top panel.
 
So uhh, if I have AppleCare, does that mean I can take it to an Apple store and they can repair it right then and there...? I don't want to depart from my MacBook for too long... *sighs* :-(
 
If it's only staining where your wrists rest and you can't be apart from your computer for long, then I'd just buy a marware protection pack from the apple store to keep it from getting worse and to cover up the eye sore. I had a protection pack on my powerbook and now on my macbook pro. I love it.

fiercetiger224 said:
So uhh, if I have AppleCare, does that mean I can take it to an Apple store and they can repair it right then and there...? I don't want to depart from my MacBook for too long... *sighs* :-(
 
fiercetiger224 said:
So uhh, if I have AppleCare, does that mean I can take it to an Apple store and they can repair it right then and there...? I don't want to depart from my MacBook for too long... *sighs* :-(

See my post above. If they have the parts in stock, ProCare Members would get it back in one day, two if they have to order the part. If you just have regular AppleCare or a product warranty, it's 5-7 days. Unless AppleCare includes ProCare (it should, but never seen any indication of that).

jW
 
still staining

I just purchased one (macbook) last week and was told that the staining was no longer an issue. It is already filthy looking.

I am not impressed with this issue nor the sharp edges one.

I am also finding it hanging regularly.
 
transistorJ said:
I just purchased one (macbook) last week and was told that the staining was no longer an issue. It is already filthy looking.

I am not impressed with this issue nor the sharp edges one.

I am also finding it hanging regularly.

The palm rests still get dirty, at least mine do, but it actually washes off with a Mr. Clean Magic Eraser (just like the iBooks), unlike the previous MacBook casing, where it was permanent.
 
Sorry for bringing up an old thread...How can you tell what revision your macbook is? I bought mine in a UK store about 2 weeks after release and you can certainly see staining, but it is not as bad as some pics I have seen of some peoples MB's. Also if I was to send it into apple are you allowed to remove the hard drive before you send it?
 


Jason O'Grady posts on his ZDNet blog that Apple has acknowledged and identified the cause of a staining issue that was affecting a small but significant number of MacBook owners.



While Apple typically does not support cosmetic issues that does not affect the operation of the computer, users that have the issue can contact AppleCare to arrange for a replacement of their top casing.

Hi,Buddy,I think the palmrest protector which I find on ebay.uk,maybe you can have a try.:)
http://cgi.ebay.co.uk/ws/eBayISAPI....MESE:IT&viewitem=&item=180082090534&rd=1&rd=1
 
FWIW, AppleCare has always resolved any issues (software and hardware) that I've had, promptly and courteously. And by someone who can speak American English :)

American English? "You want fries with that?"


Any news on whether the problem of 'pitting' on the macbook pro palmrest area is going to be addressed?
 
I took my StainedBook to the nearest Apple Store over this past weekend. I was given the run-around by one of the resident so-called "Genius"es:

Him: "So, what seems to be the problem?"
Me: "Well, I have one of the stained MacBooks, I'm here to bring it in for repair because apparently you guys are taking them back."
Him: "Oh really? Where did you hear that?"
Me: "It's been all over the Mac news sites and Apple forums."
Him: "If it's not on Apple.com, it's not official."
Me: "How about the Apple Forums?"
Him: "Those are provided as a place for customers to discuss, they aren't official."
Me: "I understand that. Anyways, here's my case number. You're welcome to call AppleCare if you want..."

He finally ended up checking in my laptop for repair, and after a few days of "On Hold - Parts on Order", my MacBook is on its way back and hopefully should be here within the next few days.

I'm just hoping they bothered to replace the plastic bezel around the screen as well (up by the iSight) or I may be taking it back in again. Oi. At least they're fixing them.

And as for the Apple Genius, he should live up to his title by staying informed of all things in the Mac community and not necessarily just what the mothership feeds him. Just my 2 cents of course. :rolleyes:

Apple Geniuses are not allowed to surf websites like appleinsider.com and macrumors actually. They can get fired for doing so.
 
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