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tma888

macrumors member
Original poster
Nov 3, 2016
43
32
Hello friends,

Need your advise please.
Long story short, my JB 7 plus has the hiss problem and Apple agreed to replace with a white box one. They said they will give me 5 days to decide if I want the replacement. My concern is the serial number on the original box and the replacement unit will be different. Also, my JB is week 40 and the replacement is week 38 (they gave me a stub showing the serial number). The guy at the genius bar guaranteed that its not a refurb but a new phone in a white box.

-should I go ahead with the replacement?
-will the different serials affect resale in the future?
-will the week 38 unit have no hiss compared to my week 40?

Thanks!
 

deany

macrumors 68030
Sep 16, 2012
2,873
2,088
North Wales
Hello friends,

Need your advise please.
Long story short, my JB 7 plus has the hiss problem and Apple agreed to replace with a white box one. They said they will give me 5 days to decide if I want the replacement. My concern is the serial number on the original box and the replacement unit will be different. Also, my JB is week 40 and the replacement is week 38 (they gave me a stub showing the serial number). The guy at the genius bar guaranteed that its not a refurb but a new phone in a white box.

-should I go ahead with the replacement?
-will the different serials affect resale in the future?
-will the week 38 unit have no hiss compared to my week 40?

Thanks!

Hi

White box = refurb from my experience of buying a refurb

Also there is a very strong arguement that says refurbs are BETTER than 'new' as they have past more stringent quality control.

If it was within 14 days I would expect 'factory fresh' new after that a refurb is fine IMHO
 

Europa13

macrumors 6502
Feb 1, 2009
424
488
Hello friends,

Need your advise please.
Long story short, my JB 7 plus has the hiss problem and Apple agreed to replace with a white box one. They said they will give me 5 days to decide if I want the replacement. My concern is the serial number on the original box and the replacement unit will be different. Also, my JB is week 40 and the replacement is week 38 (they gave me a stub showing the serial number). The guy at the genius bar guaranteed that its not a refurb but a new phone in a white box.

-should I go ahead with the replacement?
-will the different serials affect resale in the future?
-will the week 38 unit have no hiss compared to my week 40?

Thanks!
1. If the hiss bothers you. I haven't even bothered to check if mine does this.
2. It will not affect resale value at all.
3. Impossible to say.

It's a new phone, though, not a refurb. It would be a huge waste of money to package every replacement phone in the full packaging with accessories. That said, refurbs are just as good as brand new ones.
 

T5BRICK

macrumors G3
Aug 3, 2006
8,179
2,199
Oregon
-should I go ahead with the replacement?

If there is something wrong with your phone, why wouldn't you replace it?

-will the different serials affect resale in the future?

Probably? To some it may not matter and to others it will. The white box replacement may or may not be a refurb. I don't know if that bothers you, but it doesn't bother me.

-will the week 38 unit have no hiss compared to my week 40?

None of the 6 iPhone 7 or 7+ that my family and I own hiss. I doubt they all do it, but even if they did, I don't hear it.
 
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tma888

macrumors member
Original poster
Nov 3, 2016
43
32
Hi

White box = refurb from my experience of buying a refurb

Also there is a very strong arguement that says refurbs are BETTER than 'new' as they have past more stringent quality control.

If it was within 14 days I would expect 'factory fresh' new after that a refurb is fine IMHO

Thanks Deany, unfortunately my JB 7plus is about a month old already..
[doublepost=1481088975][/doublepost]
1. If the hiss bothers you. I haven't even bothered to check if mine does this.
2. It will not affect resale value at all.
3. Impossible to say.

It's a new phone, though, not a refurb. It would be a huge waste of money to package every replacement phone in the full packaging with accessories. That said, refurbs are just as good as brand new ones.

Thanks Europa, yes it makes sense that at this time after the release of the Iphone 7 plus that there will be refurb units.
[doublepost=1481089030][/doublepost]
If there is something wrong with your phone, why wouldn't you replace it?



Probably? To some it may not matter and to others it will. The white box replacement may or may not be a refurb. I don't know if that bothers you, but it doesn't bother me.



None of the 6 iPhone 7 or 7+ that my family and I own hiss. I doubt they all do it, but even if they did, I don't hear it.


Thnaks T5BRICK, appreciate your thoughts.
 

Relentless Power

macrumors Westmere
Jul 12, 2016
37,351
41,689
Hi

White box = refurb from my experience of buying a refurb

Also there is a very strong arguement that says refurbs are BETTER than 'new' as they have past more stringent quality control.

If it was within 14 days I would expect 'factory fresh' new after that a refurb is fine IMHO

Agreed. White Box replacements are a safe bet and backed with the same return policy as new hardware.
 

tma888

macrumors member
Original poster
Nov 3, 2016
43
32
Agreed. White Box replacements are a safe bet and backed with the same return policy as new hardware.

I am seriously considering doing the replacement. Only thing holding me back is that the replacement is week 38, which is a 50/50 chance that its better or worse than what I have right now.

I will go back tomorrow and see if they can give choices on different white boxes to see if I can get a newer week production.
 

Relentless Power

macrumors Westmere
Jul 12, 2016
37,351
41,689
I am seriously considering doing the replacement. Only thing holding me back is that the replacement is week 38, which is a 50/50 chance that its better or worse than what I have right now.

I will go back tomorrow and see if they can give choices on different white boxes to see if I can get a newer week production.

Interesting point. Perhaps they can make a suggestion to what week by checking the serial number. Week 41 is rumored to be a winner based off my readings. Which of
Course is anecdotal.
 
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deany

macrumors 68030
Sep 16, 2012
2,873
2,088
North Wales
I am seriously considering doing the replacement. Only thing holding me back is that the replacement is week 38, which is a 50/50 chance that its better or worse than what I have right now.

I will go back tomorrow and see if they can give choices on different white boxes to see if I can get a newer week production.

I really wouldn't stress over this, there is the dreaded 'return loop' where you can get a worse replacement maybe you are worried about getting in that loop, but these thing are not cheap.
Just keep taking it back until you are 100% happy and ignore any bad vibes from well paid apple genius.
Hope the one you get in perfect, sure it will be.
Don't forget screen protector and backing case to protect resale value.
Good luck.
 

tma888

macrumors member
Original poster
Nov 3, 2016
43
32
Thanks again deany and Relentless.
I will go back tomorrow and request for a different white box (i hope they have a couple for the JB 7 plus 256Gb).

I am really hoping for a newer week production since Im thinking its just logical that the newer week will have addressed the initial hardware problems of the earlier ones.

If I dont get lucky tomorrow, then I might just keep on trying until I get an Apple and not a Lemon :)
 

rijc99

macrumors 6502a
Apr 27, 2015
840
595
Make sure to get the work order and replacement order for the white box phone I f you're worried about resale. Keep the paper showing the swap inside your box to give to the new owner at time of sale to prove legit ownership.
 
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tma888

macrumors member
Original poster
Nov 3, 2016
43
32
Make sure to get the work order and replacement order for the white box phone I f you're worried about resale. Keep the paper showing the swap inside your box to give to the new owner at time of sale to prove legit ownership.

Oh yeah, the genius guy also mentioned about some paperwork earlier.
I think that's what he meant. Thank you for the heads up.
 
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Relentless Power

macrumors Westmere
Jul 12, 2016
37,351
41,689
Thanks again deany and Relentless.
I will go back tomorrow and request for a different white box (i hope they have a couple for the JB 7 plus 256Gb).

I am really hoping for a newer week production since Im thinking its just logical that the newer week will have addressed the initial hardware problems of the earlier ones.

If I dont get lucky tomorrow, then I might just keep on trying until I get an Apple and not a Lemon :)

You will likely receive a more updated week. Let us know how it goes.
 
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sunking101

macrumors 604
Sep 19, 2013
6,752
1,917
I hate to break it but if someone returns a hissing phone or a yellow screen they don't get refurbed. Only what Apple considers to be a genuine fault would be repaired.
 
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tma888

macrumors member
Original poster
Nov 3, 2016
43
32
I hate to break it but if someone returns a hissing phone or a yellow screen they don't get refurbed. Only what Apple considers to be a genuine fault would be repaired.


The genius guy did 2 diagnostic tests. One overall and one specific to the mics for the video recording.
Both tests are "Green" on his ipad. However, I came prepared and showed him 3 videos (all 30 secs long)
I made in a quiet room where there is only a wall clock that can be heard. He watched it and he immediately said,
Yes, there is a hissing problem. I think he is aware of the problem because he was so fast to tell me
"I will issue a replacement for you." and I didnt need to explain much to him.
 

Jtradar

macrumors member
Sep 10, 2016
44
22
Randolph Mass
Hi

White box = refurb from my experience of buying a refurb

Also there is a very strong arguement that says refurbs are BETTER than 'new' as they have past more stringent quality control.

If it was within 14 days I would expect 'factory fresh' new after that a refurb is fine IMHO
White box is not refurb they are brand new factory fresh . Apple told me they sell old phones off to third party they don't bother with them. I have run serial numbers and phones I got were no more than two weeks old .
 

deany

macrumors 68030
Sep 16, 2012
2,873
2,088
North Wales

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,532
At the iPhone hacks section.
I am seriously considering doing the replacement. Only thing holding me back is that the replacement is week 38, which is a 50/50 chance that its better or worse than what I have right now.

I will go back tomorrow and see if they can give choices on different white boxes to see if I can get a newer week production.

Who cares what week it is or if it doesn't match the original serial number box.
Just get a phone that works and makes you happy and stop worrying about the other non issues.
[doublepost=1481124276][/doublepost]
I will go back tomorrow and see if they can give choices on different white boxes to see if I can get a newer week production.

Give you choices of different white box replacements?
Sure, they'll bring out all the stock they have in the back and let you go through each one with a magnifying glass and a stethoscope :D
You will not find the "perfect" iPhone.
You'll be there every week.
 
Last edited:

deany

macrumors 68030
Sep 16, 2012
2,873
2,088
North Wales
I hate to break it but if someone returns a hissing phone or a yellow screen they don't get refurbed. Only what Apple considers to be a genuine fault would be repaired.

OP @tma888 has apple genius word so I'm sure OP will hold the genius to his word:

"The guy at the genius bar guaranteed that its not a refurb but a new phone in a white box."

But as I said earlier if its after 14 days a refurb would be fine IMHO.

I'm sure this story will have a happy ending.
 
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tma888

macrumors member
Original poster
Nov 3, 2016
43
32
Who cares what week it is or if it doesn't match the original serial number box.
Just get a phone that works and makes you happy and stop worrying about the other non issues.
[doublepost=1481124276][/doublepost]

Give you choices of different white box replacements?
Sure, they'll bring out all the stock they have in the back and let you go through each one with a magnifying glass and a stethoscope :D
You will not find the "perfect" iPhone.
You'll be there every week.


Just came back from Apple store and some good things happened.
Talked to another genius guy and explained my concern about the manufacturing week.
He seemed genuinely interested and told me that the manufacturing dates does not really matter
since the quality assurance on the manufacturing floors are consistent and are very strict.

Nonetheless, he pulled out 3 white boxes and even helped me check the manufacturing
weeks. He asked me to choose from Week 38, 45 and 47.
Of course I got the latest one Week 47.
He even offered me to comeback again and see them if the issue is not fixed.

I am in the process of restoring right now and will let you guys know how the hissing issue pans out.
I dont know if its the holidays that makes these guys from Apple really nice or maybe its just how
us Canadians treat each other.

I have nothing but positive experience from Apple so far.

Cheers!:)
[doublepost=1481147826][/doublepost]
OP @tma888 has apple genius word so I'm sure OP will hold the genius to his word:

"The guy at the genius bar guaranteed that its not a refurb but a new phone in a white box."

But as I said earlier if its after 14 days a refurb would be fine IMHO.

I'm sure this story will have a happy ending.


deany, I checked the replacement one I chose from Apple and here's the info from sndeep:

  • Model: A1784

  • Factory: F2L - China, Zhengzhou - Foxconn

  • Year: 2016

  • Week: 47 (21.11 - 27.11)

  • Age: Infant
:)
 

Relentless Power

macrumors Westmere
Jul 12, 2016
37,351
41,689
Just came back from Apple store and some good things happened.
Talked to another genius guy and explained my concern about the manufacturing week.
He seemed genuinely interested and told me that the manufacturing dates does not really matter
since the quality assurance on the manufacturing floors are consistent and are very strict.

Nonetheless, he pulled out 3 white boxes and even helped me check the manufacturing
weeks. He asked me to choose from Week 38, 45 and 47.
Of course I got the latest one Week 47.
He even offered me to comeback again and see them if the issue is not fixed.

I am in the process of restoring right now and will let you guys know how the hissing issue pans out.
I dont know if its the holidays that makes these guys from Apple really nice or maybe its just how
us Canadians treat each other.

I have nothing but positive experience from Apple so far.

Cheers!:)
[doublepost=1481147826][/doublepost]


deany, I checked the replacement one I chose from Apple and here's the info from sndeep:

  • Model: A1784

  • Factory: F2L - China, Zhengzhou - Foxconn

  • Year: 2016

  • Week: 47 (21.11 - 27.11)

  • Age: Infant
:)

Good news. And it worked where they did allow you to select the week you wanted. Apple is more accommodating than you think. Hope your new iPhone works well.
 

imagineadam

macrumors 68000
Jan 19, 2011
1,591
707
White box is not refurb they are brand new factory fresh . Apple told me they sell old phones off to third party they don't bother with them. I have run serial numbers and phones I got were no more than two weeks old .
I've had the same thing said to me from apple. They told me "they are the same as one you would buy off a shelf at a store only they are in a white box".
The genius guy did 2 diagnostic tests. One overall and one specific to the mics for the video recording.
Both tests are "Green" on his ipad. However, I came prepared and showed him 3 videos (all 30 secs long)
I made in a quiet room where there is only a wall clock that can be heard. He watched it and he immediately said,
Yes, there is a hissing problem. I think he is aware of the problem because he was so fast to tell me
"I will issue a replacement for you." and I didnt need to explain much to him.
Would you mind sharing a video or two of your hissing issue? I would like to compare it to mine.
 

tma888

macrumors member
Original poster
Nov 3, 2016
43
32
Hello friends.

So, back up is done. Everything is up and running perfectly. And the big news is...

There is no more hissing sound on the videos. Also no buzz or any noise under full load (I downloaded 3D Mark)

Im pretty much a happy camper right now :).

And just for fun...
I signed up for the IOS 10.2 Beta 7 and running it right now. So far so good. Seemed quite stable.

Cheers!
 
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Newjackboy

macrumors 6502a
Aug 6, 2012
666
314
Who cares what week it is or if it doesn't match the original serial number box.
Just get a phone that works and makes you happy and stop worrying about the other non issues.
[doublepost=1481124276][/doublepost]

Give you choices of different white box replacements?
Sure, they'll bring out all the stock they have in the back and let you go through each one with a magnifying glass and a stethoscope :D
You will not find the "perfect" iPhone.
You'll be there every week.
Some people like the "full experience" of a new iphone - and that includes the box.

Have mismatched serial numbers do affect resale value - if you're selling to a person... (if you do the online trade-ins, then of course they don't)
 
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