Apple agrees to replace 7 plus, pls advise..

Hi

White box = refurb from my experience of buying a refurb

Also there is a very strong arguement that says refurbs are BETTER than 'new' as they have past more stringent quality control.

If it was within 14 days I would expect 'factory fresh' new after that a refurb is fine IMHO

 

1. If the hiss bothers you. I haven't even bothered to check if mine does this.
2. It will not affect resale value at all.
3. Impossible to say.

It's a new phone, though, not a refurb. It would be a huge waste of money to package every replacement phone in the full packaging with accessories. That said, refurbs are just as good as brand new ones.

 

If there is something wrong with your phone, why wouldn't you replace it?

Probably? To some it may not matter and to others it will. The white box replacement may or may not be a refurb. I don't know if that bothers you, but it doesn't bother me.

None of the 6 iPhone 7 or 7+ that my family and I own hiss. I doubt they all do it, but even if they did, I don't hear it.

 

Agreed. White Box replacements are a safe bet and backed with the same return policy as new hardware.

 

Interesting point. Perhaps they can make a suggestion to what week by checking the serial number. Week 41 is rumored to be a winner based off my readings. Which of
Course is anecdotal.

 

I really wouldn't stress over this, there is the dreaded 'return loop' where you can get a worse replacement maybe you are worried about getting in that loop, but these thing are not cheap.
Just keep taking it back until you are 100% happy and ignore any bad vibes from well paid apple genius.
Hope the one you get in perfect, sure it will be.
Don't forget screen protector and backing case to protect resale value.
Good luck.

 

Make sure to get the work order and replacement order for the white box phone I f you're worried about resale. Keep the paper showing the swap inside your box to give to the new owner at time of sale to prove legit ownership.

 

You will likely receive a more updated week. Let us know how it goes.

 

I hate to break it but if someone returns a hissing phone or a yellow screen they don't get refurbed. Only what Apple considers to be a genuine fault would be repaired.

 

White box is not refurb they are brand new factory fresh . Apple told me they sell old phones off to third party they don't bother with them. I have run serial numbers and phones I got were no more than two weeks old .

 

Hi
Surprised we got an iPhone 6 for work from amazon.co.uk a few months ago and it was refurb "white box" link-
https://www.amazon.co.uk/gp/product/B016DQ8EFM/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

 

Who cares what week it is or if it doesn't match the original serial number box.
Just get a phone that works and makes you happy and stop worrying about the other non issues.

--- Post Merged, Dec 7, 2016 ---

Give you choices of different white box replacements?
Sure, they'll bring out all the stock they have in the back and let you go through each one with a magnifying glass and a stethoscope
You will not find the "perfect" iPhone.
You'll be there every week.

 

OP @tma888 has apple genius word so I'm sure OP will hold the genius to his word:

"The guy at the genius bar guaranteed that its not a refurb but a new phone in a white box."

But as I said earlier if its after 14 days a refurb would be fine IMHO.

I'm sure this story will have a happy ending.

 

Good news. And it worked where they did allow you to select the week you wanted. Apple is more accommodating than you think. Hope your new iPhone works well.

 

Why do you think it was a refurb?

 

I've had the same thing said to me from apple. They told me "they are the same as one you would buy off a shelf at a store only they are in a white box".

Would you mind sharing a video or two of your hissing issue? I would like to compare it to mine.

 

Some people like the "full experience" of a new iphone - and that includes the box.

Have mismatched serial numbers do affect resale value - if you're selling to a person... (if you do the online trade-ins, then of course they don't)