Getting rid of the SIM card would be great. During the pandemic, I had to get a new iPad
Air because the touchscreen on my iPad Air (joke name?) overheated and froze in locked mode. No way to unlock if the touchscreen won’t work. Apple store wasn’t able to fix it (didn’t try, claiming covid restrictions), and told me to go to the Verizon store to buy a new SIM card for $30. They didn’t have them anymore. They refused to set it up, leaving me to call Apple support for set-up help. At least phone support was nice and helpful for my $800. The Verizon guys were kind and gave me a new SIM card. Even put it in for me. Verizon won my heart that day, not Apple.
Air because the touchscreen on my iPad Air (joke name?) overheated and froze in locked mode. No way to unlock if the touchscreen won’t work. Apple store wasn’t able to fix it (didn’t try, claiming covid restrictions), and told me to go to the Verizon store to buy a new SIM card for $30. They didn’t have them anymore. They refused to set it up, leaving me to call Apple support for set-up help. At least phone support was nice and helpful for my $800. The Verizon guys were kind and gave me a new SIM card. Even put it in for me. Verizon won my heart that day, not Apple.