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mario-64

macrumors 6502
Original poster
Jun 23, 2012
262
118
Hi all,

Just sent my 2017 iPad Pro 10.5 to Apple for battery replacement. It had dropped from its original capacity of around 8k down to 6k and in daily use I was seeing the impact. Does anyone have experience with Apple’s replacement service? Do they return the iPad in the same condition as I sent it? I’m worried about someone opening it then not re-sealing it correctly

Thanks,
mario
 

mario-64

macrumors 6502
Original poster
Jun 23, 2012
262
118
Really? Interesting. They specifically said just to back it up not wipe it so I assumed they’d send mine back. Either is ok I guess
 
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chscag

Contributor
Feb 17, 2008
4,326
1,630
Fort Worth, Texas
Really? Interesting. They specifically said just to back it up not wipe it so I assumed they’d send mine back. Either is ok I guess

The backup they told you to make is so you can restore all your data when you receive the refurbished iPad. A refurb iPad from Apple is like getting a new one. Good deal. :D
 
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mtneer

macrumors 68040
Sep 15, 2012
3,096
2,564
Did you just send it in, or did you have to first convince Apple to service your battery (at your expense)?
 
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mario-64

macrumors 6502
Original poster
Jun 23, 2012
262
118
I just opened a case on their web site. They sent me a box with shipping labels and it went out today. Total estimated cost is $117
 
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Kendo

macrumors 68020
Apr 4, 2011
2,227
685
Confirmed, they don't have a battery service per se like the iPhone. They will just replace your iPad with another replacement unit. I spoke to an Apple Genius today.
 
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mario-64

macrumors 6502
Original poster
Jun 23, 2012
262
118
As long as it’s a genuine Apple refurbished unit I’m fine with that. I buy those when I can anyway
 
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filbert42

macrumors member
Jul 20, 2014
61
8
Worcestershire, UK
Confirmed. They sent me a replacement iPad. Excellent customer service here. Total time from start to finish was 3 days. Very impressive!

I sent an iPhone 6s for a replacement battery. Got the same one (same serial no) back by return of post. Not as cheap as third party but, at a little over £50, I thought it worthwhile.

Very easy and fast, as others have said. Excellent customer service, imho.
 
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turbineseaplane

Suspended
Mar 19, 2008
7,287
11,183
They will replace the battery in yours only if the back is engraved. Expect it to take 6 weeks. Otherwise, it's a Refurb.

Is that true in-store also?
The Apple Chat said to me that they only do the refurb thing if there's other issues beyond the battery.

Do we think that's factual or just what they're told to say on chat to customers?
 
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RevTEG

macrumors 65816
Oct 28, 2012
1,192
951
San Jose, Ca
I do not care what they said I would never send it without wiping it first.

i agree. Partly because find my iPhone (iPad) would still be turned on on the device. Any time I’ve had in house genius service they‘ve always had me turn that off as part of the process. I’m not a guy that worries about data stuff but even I would never send in a device that wasn’t wiped.
 
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Arnezie

macrumors 65816
Oct 10, 2011
1,317
115
I was told this weekend that they don’t swap them out anymore unless your under warranty still. I was told all iPads get shipped in for battery service. Can anyone tell me if they have got a swap out at the store without any warranty ?
 
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kristalsoldier

macrumors 6502a
Aug 10, 2013
664
326
Hi all,

Just sent my 2017 iPad Pro 10.5 to Apple for battery replacement. It had dropped from its original capacity of around 8k down to 6k and in daily use I was seeing the impact. Does anyone have experience with Apple’s replacement service? Do they return the iPad in the same condition as I sent it? I’m worried about someone opening it then not re-sealing it correctly

Thanks,
mario
Quick question: how did you check the status of your battery before you requested a battery replacement? Thanks.
 
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mikehalloran

macrumors 68010
Oct 14, 2018
2,002
565
The Sillie Con Valley
I was told this weekend that they don’t swap them out anymore unless your under warranty still. I was told all iPads get shipped in for battery service. Can anyone tell me if they have got a swap out at the store without any warranty ?
They do not replace the battery in store in your iPad. Period. If eligible for battery replacement, they swap for a Refurb unit — what you pay depends on warranty.

Only if your iPad was engraved, will they replace the battery in your iPad. That gets sent to a service center with a promise to return in 4–6 weeks though I've heard of people getting them back in as little as 10 days.

If they suspect anything wrong—even if they can't detect it (!) — or you want to upgrade, you will not be offered the $99 refurb. It will cost a lot more and you'll be offered scrap value for your old one.

Been there twice.
 
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