iPad Pro Apple battery replacement service

Discussion in 'iPad' started by mario-64, Jul 8, 2019.

  1. mario-64 macrumors regular

    Joined:
    Jun 23, 2012
    #1
    Hi all,

    Just sent my 2017 iPad Pro 10.5 to Apple for battery replacement. It had dropped from its original capacity of around 8k down to 6k and in daily use I was seeing the impact. Does anyone have experience with Apple’s replacement service? Do they return the iPad in the same condition as I sent it? I’m worried about someone opening it then not re-sealing it correctly

    Thanks,
    mario
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    As fas as I am aware, they send back a refurbished iPad, instead of actually replacing the battery in your iPad.
     
  3. mario-64 thread starter macrumors regular

    Joined:
    Jun 23, 2012
    #3
    Really? Interesting. They specifically said just to back it up not wipe it so I assumed they’d send mine back. Either is ok I guess
     
  4. chscag macrumors 68040

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #4
    The backup they told you to make is so you can restore all your data when you receive the refurbished iPad. A refurb iPad from Apple is like getting a new one. Good deal. :D
     
  5. mario-64 thread starter macrumors regular

    Joined:
    Jun 23, 2012
  6. mtneer macrumors 68030

    mtneer

    Joined:
    Sep 15, 2012
    #6
    Did you just send it in, or did you have to first convince Apple to service your battery (at your expense)?
     
  7. mario-64 thread starter macrumors regular

    Joined:
    Jun 23, 2012
    #7
    I just opened a case on their web site. They sent me a box with shipping labels and it went out today. Total estimated cost is $117
     
  8. AutomaticApple macrumors 65816

    AutomaticApple

    Joined:
    Nov 28, 2018
    Location:
    Massachusetts
    #8
    You’re serious?
     
  9. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #9
    Yes, I am.
     
  10. Kendo macrumors 68020

    Joined:
    Apr 4, 2011
    #10
    Confirmed, they don't have a battery service per se like the iPhone. They will just replace your iPad with another replacement unit. I spoke to an Apple Genius today.
     
  11. mario-64 thread starter macrumors regular

    Joined:
    Jun 23, 2012
    #11
    As long as it’s a genuine Apple refurbished unit I’m fine with that. I buy those when I can anyway
     
  12. mario-64 thread starter macrumors regular

    Joined:
    Jun 23, 2012
    #12
    Confirmed. They sent me a replacement iPad. Excellent customer service here. Total time from start to finish was 3 days. Very impressive!
     
  13. filbert42 macrumors newbie

    filbert42

    Joined:
    Jul 20, 2014
    Location:
    Worcestershire, UK
    #13
    I sent an iPhone 6s for a replacement battery. Got the same one (same serial no) back by return of post. Not as cheap as third party but, at a little over £50, I thought it worthwhile.

    Very easy and fast, as others have said. Excellent customer service, imho.
     
  14. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #14
    I do not care what they said I would never send it without wiping it first.
     
  15. mikehalloran macrumors 65816

    Joined:
    Oct 14, 2018
    Location:
    The Sillie Con Valley
    #15
    They will replace the battery in yours only if the back is engraved. Expect it to take 6 weeks. Otherwise, it's a Refurb.
     

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14 July 8, 2019