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Apple Begins Offering In-Store iPhone 5 Display Replacements for $149
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Wide awake here, but thanks for checking in on me.You really need to wake up. This could not be more further from the truth.
This, my confused friend, is a genuine iPhone 5 display that is NOT sold by Apple.
It's sold by Orange out of Hong Kong.
Guess where their supplier is located... Shenzhen, China.
Hmmm... who do we know that has parts manufactured in Shenzhen?
Wide awake here, but thanks for checking in on me.
This, my confused friend, is a genuine iPhone 5 display that is NOT sold by Apple.
Image
It's sold by Orange out of Hong Kong.
Guess where their supplier is located... Shenzhen, China.
Hmmm... who do we know that has parts manufactured in Shenzhen?
Counterfeit.
With the $149 repair they also calibrate the display to your device. If you decide that is too high of a price to pay and you go with a 3rd party solution, you won't probably won't get the calibration and you run the risk of having your phone knocked permanently out of warranty due to unauthorized modifications.
If you replace your display by a vendor and it craps out on you, Apple won't work on it. So later if your home button or power button goes out you won't be able to get it fixed or replaced by Apple. Apple geniuses are not allowed to work on modified devices. Of course you can always stick with 3rd party repairs, but forget about warranty or out of warranty swaps. Apple won't touch your phone if someone else has worked on it. And yes, they can usually tell just by looking at it. They are trained to know what to look for.
So, that $149 is actually a great deal and it's definitely going to hurt 3rd party vendors because they won't be able to compete.
If you replace your display by a vendor and it craps out on you, Apple won't work on it. So later if your home button or power button goes out you won't be able to get it fixed or replaced by Apple. Apple geniuses are not allowed to work on modified devices. Of course you can always stick with 3rd party repairs, but forget about warranty or out of warranty swaps. Apple won't touch your phone if someone else has worked on it. And yes, they can usually tell just by looking at it. They are trained to know what to look for.
So, that $149 is actually a great deal and it's definitely going to hurt 3rd party vendors because they won't be able to compete.
This "calibration" thing that Apple is telling people about - it's a farce. Plain and simple. There is no calibrating anything. By "calibrating" they mean they make sure every part of the touch screen works but there is no way to change or shift the way it touches. It either works properly or it doesn't.
I just called a store and they transferred me to apple care and they told me it would be $229 for a lcd crack replacement. How do I talk to someone for a $149 replacement, or is this rumor not accurate? I do not have applecare and dropped my phone today and the screen has spiderwebbed.
Got Mine Fixed
Lo and behold, one day after MacRumors posted about Apple Stores beginning to offer this service for $150 in-store, my iPhone 5 slipped out of my hand and the screen was smashed really badly. I have seen some people continue to use their iPhones even with a cracked screen, but mine had glass protruding out, so there was no using it safely for a prolonged period of time.
I made an appointment at the 5th Avenue store and showed up, only to be told that the location doesn't offer that (yet, at least). They offered to switch it out for a new phone for $229 but I asked if other locations were offering the screen replacement yet. They were unsure. They asked the Grand Central store and they weren't doing it yet either. I left and called the Upper West Side (they also didn't have the machinery for it). Finally, right when I was starting to doubt that any NYC locations were doing it, I called the 14th Street store and they said they have been replacing iPhone screens.
I made an appointment and rushed right over. They did a preliminary look at my iPhone and I was told that if the screen was not able to be calibrated (no idea what that means), I would have to pay $229 for a brand new phone. I was asked if I consented - I said yes and signed a form that said as much. They took my phone and I was told to come back in half an hour to see if it was done. It took another 15 minutes beyond that because there was a queue of people who were getting screens replaced (and I've heard it's taking them a little longer since the process is new to the stores). I got it back and it looked brand new - nothing looked out of place or wrong.
The $150 is really costly (maybe not as much now when compared to others offering the service, like 3rd parties who are getting screwed over with Apple beginning to do this), but I found it worth it, since I plan on using this phone at least until the iPhone 6 comes out in 2014. If you get to a store that isn't doing it yet, they are still rolling the machinery out. Ask around, if there are other stores in your neighborhood (I was very fortunate to have this many stores nearby, living in NYC).
Best of luck to those with a smashed iPhone!
Lo and behold, one day after MacRumors posted about Apple Stores beginning to offer this service for $150 in-store, my iPhone 5 slipped out of my hand and the screen was smashed really badly. I have seen some people continue to use their iPhones even with a cracked screen, but mine had glass protruding out, so there was no using it safely for a prolonged period of time.
I made an appointment at the 5th Avenue store and showed up, only to be told that the location doesn't offer that (yet, at least). They offered to switch it out for a new phone for $229 but I asked if other locations were offering the screen replacement yet. They were unsure. They asked the Grand Central store and they weren't doing it yet either. I left and called the Upper West Side (they also didn't have the machinery for it). Finally, right when I was starting to doubt that any NYC locations were doing it, I called the 14th Street store and they said they have been replacing iPhone screens.
I made an appointment and rushed right over. They did a preliminary look at my iPhone and I was told that if the screen was not able to be calibrated (no idea what that means), I would have to pay $229 for a brand new phone. I was asked if I consented - I said yes and signed a form that said as much. They took my phone and I was told to come back in half an hour to see if it was done. It took another 15 minutes beyond that because there was a queue of people who were getting screens replaced (and I've heard it's taking them a little longer since the process is new to the stores). I got it back and it looked brand new - nothing looked out of place or wrong.
The $150 is really costly (maybe not as much now when compared to others offering the service, like 3rd parties who are getting screwed over with Apple beginning to do this), but I found it worth it, since I plan on using this phone at least until the iPhone 6 comes out in 2014. If you get to a store that isn't doing it yet, they are still rolling the machinery out. Ask around, if there are other stores in your neighborhood (I was very fortunate to have this many stores nearby, living in NYC).
Best of luck to those with a smashed iPhone!
it is relevant, how is it reasonable to pay $150 for a lcd replacement if you paid $200 for the whole phone?
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Wide awake here, but thanks for checking in on me.
This, my confused friend, is a genuine iPhone 5 display that is NOT sold by Apple.
Image
It's sold by Orange out of Hong Kong.
Guess where their supplier is located... Shenzhen, China.
Hmmm... who do we know that has parts manufactured in Shenzhen?
lol an "oem" apple part being sold out of hong kong aka the headquarters for counterfeit parts
you probably think strippers like you too
If you cared to READ where the parts are sourced from and understand a little history on these displays, you would not make such idiotic comments.
Orange is a parts distributor BASED in Hong Kong... they don't make anything. They are simply a reseller.
They displays are sourced and shipped directly from Shenzhen, China.
Most likely from LG or Sharp since Japan Display does not have a manufacturing facility there.
Remember... in January Apple cut display orders due to slowing demand.
The excess supply most definitely was sold off to the parts replacement/repair market. Sharp for one, cannot afford to sit on parts.
They have cash flow problems as it is.
I have yet to see one counterfeit iPhone 5 display in the wild.
I've seen plenty of cheap glass face plates and digitizers, but not the actual displays.
The LCD panels are not easily manufactured.
I also called a store who forwarded me on to applecare and they wanted 229. I kept calling stores in the Dallas area and found one that had a machine. I have my appointment scheduled. I would rather them tell me it can't be fixed before making me sign a waiver saying i would have to buy a new one. That is kinda scary. the phone is working fine with the cracks, I just have to be careful as you can feel the cracks as you slide your finger over them.
The iPhone in your hand cost $649.
The fact that you paid $200 towards the $649 price of the iPhone, and that your carrier paid the rest for you, and that you can only get this deal once every two years, makes the $200 contract price not relevant.
Lose it, break it, whatever. A replacement iPhone 5 is going to cost you $649, and this time, your carrier is not going to pay the majority of it for you.
Now making profit when selling something is stealing?
What do you expect? You break your display and they give you a new one for free? Manpower has to be paid too.
You are living in a dreamworld, boy.
So that machine just verifies that each part of the screen is working?
http://512pixels.net/2013/06/iphone5-screen-in-store/Yesterday, the story broke that Apple is replacing iPhone 5 screens in-store. For $149, most Genius Bars are now able to swap a shattered screen in just a few minutes.
(A full out-of-warranty swap runs $229.)
After the repair, the iPhone tech uses the below machine to calibrate a display’s functionality:
I am a newbie. I have had my iPhone5 only six weeks. Today it slipped of my lap while I was exiting my car and hit the driveway. The glass did not just crack, it shattered. I have done only a little research on repairs so far. The local City Mac in Asheville told me they could replace my glass for $280.00. My sales person at Verizon told me every 4th or 5th person coming in had a cracked screen. So my question is this, why is Apple making a phone that is so fragile and repairs to screens are so common that it has created a repair industry? And can I have my phone repaired for a reasonable fee anywhere? If I had known I was buying a fancy egg shell, I would have passed.
So Apple's apparently starting a new policy (that may or may not be in effect at your closest Apple store) where they can replace the screen for $149. If this new policy isn't in effect at your closest Apple store, then the old policy should be in effect, where for $229 they keep your broken iPhone and give you a warranty replacement. If there's not an Apple Store close to you, you can do this swap via FedEx by calling AppleCare. I think there's a $29 fee to cover the overnight shipping each way, if you don't have the AppleCare extended warranty. If you do have that, then there's no fee for the overnight shipping.
IMO, there is a "repair industry" for every every major smartphone manufacturer (Apple, Samsung, HTC, Motorola). Google the name of any popular smartphone + "broken screen", and you get about the same results. Apparently they're all fancy egg shells.
Also, I'm not sure how you paid for your iPhone, but since your only six weeks in, if you paid with a credit card that has purchase protection, they should cover the repair cost for you.
Here's what this new, in-store machine is actually doing:
1. Scraping off the broken digitizer glass from the iPhone 5 display assembly (remember that the LCD and digitizer are glued together with a transparent double sided tape adhesive).
2. Testing that the LCD made it through the separation process intact, both physically and electronically.
3. Attaching a new digitizer glass to the "recycled" LCD, making sure it is affixed accurately (physical calibration is necessary as there is less than 1mm of error in all directions).
4.Finally, testing the whole, refurbished assembly for fit and finish, as well as testing the numerous sensors that are also affixed to the display assembly.
Note: Many "keen-eyed" customers may notice scratches in the finished product (only under the glass) as the LCD is very easily scratched in the scraping process -- however most people won't notice immediately, unless specifically pointed out to them.
1. Scraping off the broken digitizer glass from the iPhone 5 display assembly (remember that the LCD and digitizer are glued together with a transparent double sided tape adhesive).
2. Testing that the LCD made it through the separation process intact, both physically and electronically.
3. Attaching a new digitizer glass to the "recycled" LCD, making sure it is affixed accurately (physical calibration is necessary as there is less than 1mm of error in all directions).
4.Finally, testing the whole, refurbished assembly for fit and finish, as well as testing the numerous sensors that are also affixed to the display assembly.
Note: Many "keen-eyed" customers may notice scratches in the finished product (only under the glass) as the LCD is very easily scratched in the scraping process -- however most people won't notice immediately, unless specifically pointed out to them.
My credit card has this but it says it doesn't cover accidental damage. Have you been successful with this before?
I have, with American Express. They call it "Purchase Protection".
http://www.americanexpress.com/us/content/card-benefits/purchase-protection/faq.html
not worth it
not worth it. we just sell our old LCD assemblies for iPhone 5 back to harvestcellular they buy them back for $70 if the LCD is good for JUST the cracked LCD, not the entire phone.
I suppose if you have apple care though it might be worth it.
heard local apple store in our area did not replace them yet, they only did an over the counter exchange.
not worth it. we just sell our old LCD assemblies for iPhone 5 back to harvestcellular they buy them back for $70 if the LCD is good for JUST the cracked LCD, not the entire phone.
I suppose if you have apple care though it might be worth it.
heard local apple store in our area did not replace them yet, they only did an over the counter exchange.