It's been going on since 2011. That would be actually three years.
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No. It says that there are other things in OS X and iOS that need priority for existing customers, not former ones.
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Apple Being Sued Over Phone-Switching iMessage Issue
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It's been going on since 2011. That would be actually three years.
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No. It says that there are other things in OS X and iOS that need priority for existing customers, not former ones.
No, its a bug. Autodesk had a bug in Maya making it unusable on a Mac with certain ATI cards for 4 years. Did I sue Autodesk? No I switched to another program.
Apple had an OpenGL bug since the beginning of Mavericks that made one of my softwares really laggy. Did I sue? No. I filed bug reports (something I guarantee almost no one with this bug did) repeatedly and the problem got fixed.
Suing over something so silly is ridiculous. There is no spin you can make to justify it.
Because after all this time there's clearly a better way to somehow force the hand of a company to finally address an issue that affects a fundamental cellular service like messaging after they've been ignoring it for so long, right?
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Because for some of those that none of these solutions worked and they ended up with crippled findamental service like messaging some of those wouldn't turn to changing their number to restore functional messaging service?
There was no benefit to Autodesk from that bug, while there is a benefit to Apple with this one.
A difference between 3 and 4 years is surely a meaningful one in a case like this where it has been ignored long enough.It's been going on since 2011. That would be actually three years.
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No. It says that there are other things in OS X and iOS that need priority for existing customers, not former ones.
And what other things in iOS and OS X cripple a fundamental service again, especially tied to leaving the ecosystem which can seem oh so shady (even if there's actually nothing shady behind it).
No. Apple needs to fix this for customers who use other Apple products for the time being. Maybe Apple can retain them that way.
Do you remember when switching meant moving to Apple?
Despite what might or might not be in that, a company is on the hook for issues it creates and ignores. Can't excuse yourself from negligence through some agreement.
ok that explains why this bug is left unfixed.
the lack of logic in your post is astounding.
btw if iphone users (current customers in your view) cant send messages to previous iphone customers then that obviously affects current iphone customers as well.
ok and everyone must follow your example? seriously what is your solution. should they send bug reports forever? should they get a new number, buy everyone around them another phone or should they get a new family, friends job etc?
but autodesk isnt hampering your experience with your new software are they?
the only justification i am making is that apple clearly dosent care and this is the way disputes and unhappiness (apple as prime example) are settled today. i dont find that situation appealing at all. its a sad state of affairs.
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Talk about lack of logic. I don't even understand a word of what you said in relevance to what I said.
For those that are interested, you can read the actual filed complaint here >> http://www.scribd.com/doc/224611176/IMessage-Complaint
perhaps you are not aware (shouldnt have assumed you necessarily knew about it) is that there is a bug with the messages app db that where it grows to be in the gigabytes and there is no way to fix that except to do a clean restore of the phone and losing all past messages.
ie an unpleasant bug for "existing" customers
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Nah, most are only interested in making some sort of off the cuff reactionary generalization type of comments based on the headline (often without even getting what the headline really says).
Uh, there are other things that people need to use iOS and OSX for besides messages that Apple needs to put a priority to. And hey, watch your tone. It's just a discussion here, you insulting me starts to tell me things about you. I have not posted an insult or a put-down towards you, so remain civil or look for someone else to throw your petty insults towards.
it was not meant as an insult and i modified my post so there could be no mistake.
come on you cannot use the same "priority" excuse whenever it suits you. then its not much of a discussion board.
imessage should never have been released if they didnt know how they could release numbers back into the "wild".
End result doesn't need to be a lawsuit win. The end result should be that apple gets its act together and works diligently on this issue so that it is solved.
In the off chance that they are hiding something (like purposely not fixing it in order to keep customers), then the lawsuit will have served to expose that and in turn, the lawsuit would be very valid in that scenario.
Not everyone has the option to send as SMS enabled.
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No, their current customers. You know, the ones sending the messages from their iphones, which then get hijacked by Apple and never delivered. Those customers.
You know what, this whole "suing culture" is society's downfall.
Seriously, suing a company for undelivered messages? Get a grip.
Everybody's just after quick cash these days, hence this blame culture that has befallen us.
Seriously, suing a company for undelivered messages? Get a grip.
Everybody's just after quick cash these days, hence this blame culture that has befallen us.
I am trying to understand why the FTC isn't going after Apple by the jugular on this. Or carriers. They are essentially hijacking your phone number, and there are already laws about this from when long distance companies used to steal your account and you did not switch, or you switched and they hijacked you back. The only thing I can think of as to why this isn't the case is that the number is not totally hijacked, but it still interferes with communications.... and that is totally and FTC no no.
I hope this class action law suit does happen, as it might get the FTC looking at this.
I am also scratching my head as to why Apple cannot fix this.
1. It should never have been linked to a phone number. It should be linked to the device ID only, which would be linked to your Apple account to sync with Mac's and iPads.
2. iMessage should by default know that the text is coming from an Apple device and not duplicate that message, but still send through texts to a number when it is not going to an Apple device. Devices should be in the database by device ID/Apple account only.
They really need to redo the enter app and process. It might not fix the people who are already screwed but it would prevent future occurrences.
IT just works does not apply here.
I had this issue. Went to a Samsung Note 3 and the iMessage/iPhone texts was all messed up.
Before selling everything I had turned off the account, turned off all the settings in iMessages on all the devices, etc. It still didn't work. I called Apple and they basically told me to do what I had already done. Having been using the iPhone since the very first one came out until the iPhone 5, I was a loyal customer, but this really left a bad taste in my mouth. I was upset because I had no support whatsoever. Google gave me what I needed.
A week later, I contacted all my iPhone friends, had them turn on SMS and that resolved everything. However, it was a pain. My friends shouldn't have to do that for them to receive and send texts to me. It was pathetically frustrating to say the least. I'm positive there are still some iMessages floating out there that I've never received.
Before selling everything I had turned off the account, turned off all the settings in iMessages on all the devices, etc. It still didn't work. I called Apple and they basically told me to do what I had already done.
Having been using the iPhone since the very first one came out until the iPhone 5, I was a loyal customer, but this really left a bad taste in my mouth. I was upset because I had no support whatsoever. Google gave me what I needed.A week later, I contacted all my iPhone friends, had them turn on SMS and that resolved everything. However, it was a pain. My friends shouldn't have to do that for them to receive and send texts to me. It was pathetically frustrating to say the least. I'm positive there are still some iMessages floating out there that I've never received.
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Geez it's right there in front of you in B/W. How difficult is this to comprehend. To turn off iMessage is simple. This lawsuit is just ridiculous and for the lazy crybabies who sue because they have to lift a finger or burn precious calories to use their brain.
https://www.apple.com/ios/messages/
If youre a texter, youll love Messages on iPhone, iPad, and iPod touch. Now they all come with iMessage, a service thats an even better kind of texting. Because its free for you and anyone texting over Wi-Fi using an iOS device or Mac with iMessage. And its unlimited.* So say as much as you want.
https://www.apple.com/ios/messages/
If youre a texter, youll love Messages on iPhone, iPad, and iPod touch. Now they all come with iMessage, a service thats an even better kind of texting. Because its free for you and anyone texting over Wi-Fi using an iOS device or Mac with iMessage. And its unlimited.* So say as much as you want.
As already explained in multiple posts, turning off iMessages does not always fix the issue. Some users state that they tried everything, including contacting Apple to find a solution, without success. On top of that, even Apple acknowledges the problem, as explained in the article itself:
If Apple's engineers themselves currently don't know how to fix the issue a user has very little chance of being successful, no matter how many fingers he lifts or how many calories his brain burns.