Impossible, no way that in five days time (assuming that she got it on launch day) that a phone is in a case is "scratched to hell".My mum has a 17 Pro Max and it's already scratched to hell and hers is in a case.
Tbh I liked the SS design best, no case on my 12 Pro Max and my shiny rim still has no scratches... Though my screen is scratched to hell despite only ever living in my pocket, cause the whole "scratch resistant" marketing for them is BS.