First off I love Apple but with this product they missed the mark. Maybe someone can offer some help but if anything is blocking the visual link between the bluetooth headset and iPhone it sounds like staticville. My old Logitech headset can be used pretty much anywhere in my 2 story townhome while my phone sits in the charger. With the Apple headset I get out of visual range and the signal starts to fade. Could Airport extreme or another wifi network be knocking it out? My old headset does not get affected by this so I am calling this product a $130 dud. If I cant find a working solution for this I am returning it and hopefully not getting hit with a restocking fee. So sad since it is a really nice looking product not to mention the dock idea is excellent.