I am wondering if anyone else has had the problems I have been having. I have been an Apple Customer for over 20 years. I currently have a MacBook Pro 17" with an i7 and maxed out on memory. I have been having problems for over 3 months with the computer overheating to the point of burning me once and the applications such as Adobe Photoshop and Microsoft Word running and loading very very slow. Much slower than it has in the past. I have AppleCare Protection on the unit. However, so far it has been into service at the Apple Store 5 times and has been sent to the Apple Depot for repairs for the same issues 2 times. Since the last repair where they replaced many parts, it has started overheating bad and burned me and the new battery they installed about 1.5 months ago lasts about 2 hours on battery power. My case has been escalated to Apple Executive Relations now for over 2 months and they cannot get the MacBook Pro fixed and they offer no solutions. I have tried sending an email to Tim Cook, just like we could in the past to Steve Jobs, but all of my emails go back to the Apple Executive Relations representative who has told me that I will have to keep sending the computer in for up to 6 days at a time until they figure out what is wrong with the unit. This is getting very old - if you can't fix it in 7 times, can Apple ever fix the unit? Anyone have any ideas?