Personally I find their message support team to be daft and borderline rude. over the course of carrying this card, it has been compromised twice (I only use Apple Pay, Never have swiped or used the actual number for purchases). I have had it declined at the terminal for large purchases with apple pay, and have to approve it via email, then re-do the transaction. AMEX platinum, in 30 years I do not believe a single fraud incident or a declined transaction. YMMV, but I do not rank them at the top of my list for customer service over at Goldman. They act as if nobody really cares to be honest. I don't think I have ever seen a thank you words that would indicate soft skills.