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Apple Card Ranked Tops for Customer Satisfaction by J.D. Power for Second Year

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Apple today announced that, for the second year in a row, the Apple Card and its issuer Goldman Sachs ranked highest in the Midsize Credit Card Issuer category of J.D. Power's annual U.S. Credit Card Satisfaction Study.

apple-card-1-iPhone-13.jpg

"Enhancing our customers' lives is at the heart of what we do, so we are honored to have Apple Card and issuer Goldman Sachs recognized again this year for customer satisfaction," said Jennifer Bailey, Apple's vice president of Apple Pay and Apple Wallet. "We remain committed to providing a digital-first credit card that helps customers lead healthier financial lives, and we look forward to continuing to deliver innovative financial tools and award-winning customer satisfaction to our Apple Card users."

The announcement comes a week after it was reported that the U.S. Consumer Financial Protection Bureau is investigating Goldman Sachs over various customer service issues, including complaints over the handling of disputed transactions. The investigation is reportedly focused on Apple Card customer complaints from the past few years.

Apple Card launched three years ago this month and remains available to qualified U.S. residents only. Apple's credit card can be managed completely through the Wallet app on an iPhone or Apple Watch, with key features including color-coded spending summaries, cashback paid out on a daily basis, an interest-free financing option for purchasing new Apple products, and no fees beyond interest charges on overdue balances. There is also a physical Apple Card available for use at stores that do not accept contactless payments.

Article Link: Apple Card Ranked Tops for Customer Satisfaction by J.D. Power for Second Year
 
Article Link
https://www.macrumors.com/2022/08/18/apple-card-customer-satisfaction-study/
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  • Haha
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Am outside the US so I haven't seen one, can't get one, most likely will never see one in the wild.
This is despite being an AMEX Platinum Card holder.
Apple would love to have me in their books, shame :(
 
I’ve been in what was apparently a Pilot program from USAA where I get 2.5% Cashback on every purchase. That is going to end 12/31/2022. My Wells Fargo card gives 2% on all purchases (equal to my Apple Card when using Apple Pay). I wish Apple would give 2% on even swiped transactions and have a few 5% categories like my other cards. If it did, it would be the only card I’d use.
 
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Benjamin Nabulsi said:
T

Exactly! I'm confused as well.
Click to expand...

I'm guessing this is really breaks down to a brand name satisfaction survey more than anything.

It's also in the "midsized" category, meaning it doesn't compete with premium credit cards. These are the one's mostly issued by regional banks that are intended to be picked up because someone's already a customer.
 
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It really is the easiest way to pay and manage a card. Only used the physical card once so far. Which looks pretty pimp. 😝

Only thing I miss about the credit card that was issued by my bank, is that everything is instant when you pay.
 
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I wish you could choose your own due date for payments. Wasn't that in the consumer credit law that was passed a decade ago? And it would be nice if you could download your purchases in Excel format, instead of having to copy them over by hand.
 
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I never received the survey. Anyway I never had issue with my Apple Card. Sidenote, I wish Apple adds 12-month installment plan for iPhone as a second option.
 
Had it since 2019, the physical card is useless because it's only 1% cashback. I only use AC for apple pay terminals
 
It's my daily driver. Traveled internationally with it several times and haven't had an issue. Love that the cash back is when the transaction posts. My customer service experience has been excellent.
 
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Well then JD Power is on the take. Wow. Don't buy anything more than a little bit of money that has any chance of needing to be returned. You may never see the refund.
 
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iDarth_Betar said:
It really is the easiest way to pay and manage a card. Only used the physical card once so far. Which looks pretty pimp. 😝

Only thing I miss about the credit card that was issued by my bank, is that everything is instant when you pay.
Click to expand...
You mean payments crediting instantly. Ours do except for a little bit around the month change.
 
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