iPhone 17 Pro Apple Care Claims reaching sky high with 17 Pros

[Ravox]

I was talking to a friend who’s been a Genius at the Apple Store for years, and he mentioned that he’s never seen so many claims in such a short time for any iPhone model before. According to him, the iPhone 17 Pro’s aluminum seems noticeably less durable even weaker than the regular iPhone 17’s aluminum.

And this is just one store…can’t even imagine how much claims are getting activated globally due to the poor durability of the 17 Pros.

I wonder if this will affect the production material for iPhone 18 Pros

 

[eyoungren]

I was talking to a friend who’s been a Genius at the Apple Store for years, and he mentioned that he’s never seen so many claims in such a short time for any iPhone model before. According to him, the iPhone 17 Pro’s aluminum seems noticeably less durable even weaker than the regular iPhone 17’s aluminum.

And this is just one store…can’t even imagine how much claims are getting activated globally due to the poor durability of the 17 Pros.

I wonder if this will affect the production material for iPhone 18 Pros

Was your friend an Apple Genius in September 2012 or 2014?

 

[HouseLannister]

So you're saying it is selling well? That's why the stock is at an all time high. Sell more units and you get more claims.

 

[Antaris]

Or newcomers to smartphones (or Apple from Android?!) are somehow thinking these things are indestructible unless Superman sits on them?

To compare, the old Samsung Galaxy Note 10 was 5.9oz (~2.3 ounces less than the 17MP's 8.2oz), had a 6.3" screen, and was also made with aluminum for its chassis; keeping it in a case and dropping it from 4' never damaged it. The 17PM can't be a magnitude worse than that unless someone took a big packet of chewing gum powder and mixed it in with the molten aluminum. (Are today's aluminum alloys really significantly weaker?)

True, add in calculations for velocity and impact against various substances, I suspect a halfway decent and properly-fitting case would avoid a lot of service calls. Or calls worried about the new Orange model turning Grapefruit on them, though I think the combination looks really cool despite being unintentional, nor is that affect happening to everyone with the orange model so that just suggests a bad batch...

 

[960design]

I was talking to a friend who’s been a Genius at the Apple Store for years, and he mentioned that he’s never seen so many claims in such a short time for any iPhone model before. According to him, the iPhone 17 Pro’s aluminum seems noticeably less durable even weaker than the regular iPhone 17’s aluminum.

iPhone 17 pro 200lb bend test is quite impressive to me.
Here are some fun stats:

 

[Kjabean]

It might be denting more just because there is more of it. Before it was just a thin slip of aluminum between glass and now it is a unibody structure.

 

[BigMcGuire]

Agreed. Would recommend asking an LLM to list all the Aluminum phones Apple has ever made. This is ... not their first Aluminum rodeo.

As an actual owner of a 17 Pro ... it amazes me to see how many YouTube videos I watched that were outright lying or just incorrect about this phone.

If this phone didn't cost nearly $1600 I'd be more interested in using it without a case. First Non Plus/Pro Max phone I've had since the 6+ days. Fits in the hand so well.

What impresses me the most is how well this phone sheds heat and powerhouses through CPU intensive tasks that would overheat and crawl on my 15 Pro Max. Love putting it on a cold metal surface and it just sucks away heat. (Phone runs 100% cool in normal operations).

 

[EM2013]

Witch-hunt. I use a case and it’s no different than any other iPhone I’ve owned. I take it out the case to clean every now and then, and still perfect.

 

[Artemiz]

calls worried about the new Orange model turning Grapefruit on them, though I think the combination looks really cool despite being unintentional, nor is that affect happening to everyone with the orange model so that just suggests a bad batch

My guess would be those grapefruits have been repeatedly cleaned/sanitized using peroxide based cleaning solutions that’s affecting the oxidized aluminum layer.

 

[Sorig]

iPhone 17 pro 200lb bend test is quite impressive to me.
Here are some fun stats:

View attachment 2571054

That’s great and all but bend tests are not representative of how the phone will do against sudden impacts, drops and scratches. No one is complaining these phones bend too easily since the iPhone 6. The 17 Pro and 17 Pro Max dent and chip way too easily though.

 

[Sorig]

Love putting it on a cold metal surface and it just sucks away heat. (Phone runs 100% cool in normal operations).

Nonsense. With that massive gap due to the camera plateau only a tiny portion of the bottom of the phone is actually touching the metal surface. Take a look.

You’re not getting any meaningful heat transfer by doing that.

 

[BigMcGuire]

Nonsense. With that massive gap due to the camera plateau only a tiny portion of the bottom of the phone is actually touching the metal surface. Take a look.

You’re not getting any meaningful heat transfer by doing that.

You realize you can place the edge of the phone that doesn’t raise up with the camera part sticking out over the edge right ? (What I did anyway otherwise you are 100% correct - camera would cause the phone to be at an angle.)

 

[cjsuk]

I'm not even surprised about this. I see a lot of people walking around with iPhones without a case on in London at least. Also about 25% of those people seem to have smashed screen or obvious damage. There are just a lot of idiots out there.

Don't think that AppleCare and the underwriters don't know this and have factored it into costing.

Also they probably sold a lot of them so statistically more idiots will be owning them.

Mine lives in a case.

 

[kenta_]

I'm not even surprised about this. I see a lot of people walking around with iPhones without a case on in London at least. Also about 25% of those people seem to have smashed screen or obvious damage. There are just a lot of idiots out there.

Don't think that AppleCare and the underwriters don't know this and have factored it into costing.

Also they probably sold a lot of them so statistically more idiots will be owning them.

Mine lives in a case.

Agreed. People these days don’t value their stuff, and generally grew up entitled.

 

[Love-hate 🍏 relationship]

iPhone 17 pro 200lb bend test is quite impressive to me.
Here are some fun stats:

View attachment 2571054

Structurally , a bigger phone has better resistance ? I thought it'd be the opposite , as archimede would say . Mechanical advantage

 

[Love-hate 🍏 relationship]

Agreed. People these don’t value their stuff, and generally grew up entitled.

They do value it, they just protect it differently . By paying for an insurance and having the comfort of being naked (seems enjoyable)

It's not my drill either , but it possesses its own logic

 

[Hajj.david]

Thank God I got the AIR, most durable iPhone Apple ever made. Ive dropped it like 6 times (and of course caseless because I am not a peasant) and it held up beautifully

 

[Hajj.david]

I'm not even surprised about this. I see a lot of people walking around with iPhones without a case on in London at least. Also about 25% of those people seem to have smashed screen or obvious damage. There are just a lot of idiots out there.

Don't think that AppleCare and the underwriters don't know this and have factored it into costing.

Also they probably sold a lot of them so statistically more idiots will be owning them.

Mine lives in a case.

Agreed. People these don’t value their stuff, and generally grew up entitled.

Apple spends billions and billions on R&D, design, and engineering and you want to cover up the work of art with a disgusting case that makes the phone super thick and heavy and does really nothing to prevent cracked screens. Cases only help with light abrasions.

I havent had a case in over a decade and despite regularly dropping my phone the screen never cracks. I cracked my screen a total of 3 times in my life, 2 of them were the result of them being deliberately thrown.

 

[cjsuk]

Apple spends billions and billions on R&D, design, and engineering and you want to cover up the work of art with a disgusting case that makes the phone super thick and heavy and does really nothing to prevent cracked screens. Cases only help with light abrasions.

I havent had a case in over a decade and despite regularly dropping my phone the screen never cracks. I cracked my screen a total of 3 times in my life, 2 of them were the result of them being deliberately thrown.

Perhaps if you had a case on the phones you threw and the other one they might not have cracked the screen.

Works for me.

 

[goldmac2006]

I was talking to a friend who’s been a Genius at the Apple Store for years, and he mentioned that he’s never seen so many claims in such a short time for any iPhone model before. According to him, the iPhone 17 Pro’s aluminum seems noticeably less durable even weaker than the regular iPhone 17’s aluminum.

And this is just one store…can’t even imagine how much claims are getting activated globally due to the poor durability of the 17 Pros.

I wonder if this will affect the production material for iPhone 18 Pros

Is it all justified that it’s only the scratch gate that iPhone 17 Pro users visited the Apple Genius for?

I’d rather prefer if you elaborate more on the topic.

 

[BigMcGuire]

As an owner of a 17 Pro (my wife is one too) - I was initially very apprehensive about my aluminum iPhone especially because the Apple Store didn't have any of the cases I wanted when I bought it. So I had to wait 2 days for a case to arrive in the mail from Amazon. According to users on this site, I just sneeze and the aluminum dents!

Meanwhile, I dropped the phone (I guess cases are for me), I scratched it on metal (not intentionally) - accidentally let it drop on a metal surface, and ..... my phone is perfect.

I initially used the Apple Clear Case (hated it) - it was on so tight I was sure it was going to dent the aluminum. Nope, not a mark, not an issue despite that case requiring Hulk like abilities to remove it.

Had to remove my wife's case too (also insanely tight) for the iCarez matte screen protector (got those yesterday) and ... no issues with the aluminum.

And I've had iPhones since the 4s - so I've had a lot of aluminum iPhones. Poor durability .... good grief.

 

[MaxVerstappen]

iPhone 17 pro 200lb bend test is quite impressive to me.
Here are some fun stats:

View attachment 2571054

And iPhone Air?!

 

[MaxVerstappen]

I was talking to a friend who’s been a Genius at the Apple Store for years, and he mentioned that he’s never seen so many claims in such a short time for any iPhone model before. According to him, the iPhone 17 Pro’s aluminum seems noticeably less durable even weaker than the regular iPhone 17’s aluminum.

And this is just one store…can’t even imagine how much claims are getting activated globally due to the poor durability of the 17 Pros.

I wonder if this will affect the production material for iPhone 18 Pros

Everyone’s got a friend at Genius Bar these days….

 

[TechnoMonk]

Was your friend an Apple Genius in September 2012 or 2014?

He is chief enforcer for apple care reporting directly to Tim Cook now.

 

[Hajj.david]

Perhaps if you had a case on the phones you threw and the other one they might not have cracked the screen.

Works for me.

No. I chucked the phone as hard as I could at what I thought was carpet forgetting I put plates there, needless to say there was a giant explosion of glass and ceramic that shattered literally everything. The other time I put my phone down hard and it caught the metal tip of my keyboard and it acted like a glass punch.

Regardless who cares 2 cracked screens in over a decade of not using a case and zero modern phones cracking with the ceramic shield. So why would I cover a beautiful device "just in case" its stupid do you wrap your car in bubble wrap?

The amount of money I saved on the cases more then makes up for the small change needed to replace a screen. Especially if you have Apple care