iPad Apple care expiry updation issue.

[nephron8]

Hello,
I had bought apple iPad 2 64gb with 3g in month of march on ebay where it stated as brand new and i bought apple care in month of april 2012.
Now apple is not ready to update the date as per my date of purchase and says we cant update.

What are my options short of visiting consumer protection court ?

 

[blueroom]

Was the eBay seller an authorized Apple reseller? If not then the original purchase date would have started the warranty clock. You can check the serial number online for AppleCare status.

Sounds like you have to take it up with the eBay seller.

 

[nephron8]

It was purchased in march 2012 and he was not apple authorized seller.

You seem right .

I doubt ebay would entertain after 15 months.

 

[charlituna]

Hello,
I had bought apple iPad 2 64gb with 3g in month of march on ebay where it stated as brand new and i bought apple care in month of april 2012.
Now apple is not ready to update the date as per my date of purchase and says we cant update.

What are my options short of visiting consumer protection court ?

Nothing. Any sales on eBay are not via an authorized reseller so everything goes according to the date that person bought it

 

[sectime]

Hello,
I had bought apple iPad 2 64gb with 3g in month of march on ebay where it stated as brand new and i bought apple care in month of april 2012.
Now apple is not ready to update the date as per my date of purchase and says we cant update.

What are my options short of visiting consumer protection court ?

Research before making silly threats about "court"

 

[nephron8]

This is not silly thread and I have researched on this.
According to Indian court of law. This is valid case.

 

[roland.g]

I had to open this thread just to find out what "updation" might be.

You buy something on eBay and the original warranty clock is in effect.
And if you purchased AppleCare for the iPad, typically that must be done within 30 days of the original purchase date (the eBay seller purchase date, not the one you bought it from them). So if they sat on it for more than a month, you have no recourse. Also, Apple usually requires the original receipt. However, if they did not, I am fairly sure they require you to bring the iPad in to an Apple Store or authorized reseller to have it inspected as to not have already been damaged at the time you purchase the AppleCare. Of course, if you also purchased the AppleCare online, on eBay or elsewhere, it is doubtful it is either legitimate or that it can still be tied to the device.

All that said, if there is nothing wrong with the iPad, try not to break it.

 

[gnasher729]

Hello,
I had bought apple iPad 2 64gb with 3g in month of march on ebay where it stated as brand new and i bought apple care in month of april 2012.
Now apple is not ready to update the date as per my date of purchase and says we cant update.

What are my options short of visiting consumer protection court ?

It's not quite clear what you are trying to do.

if you bought an iPad in March 2012, and Apple Care in April 2012, and try to register it now, of course they won't do that. Otherwise everyone buying more than one product would buy _one_ AppleCare and register it when one of those devices needs service.

 

[charlituna]

It's not quite clear what you are trying to do.

if you bought an iPad in March 2012, and Apple Care in April 2012, and try to register it now, of course they won't do that. Otherwise everyone buying more than one product would buy _one_ AppleCare and register it when one of those devices needs service.

If you have a valid receipt of course they would register it. Trouble is that the iPad was bought off eBay and could have been a year old when he bought it so even if he bought Apple care within the one year period it could be lapsed now because it would fall back on when the eBay seller bought it which might have been late April 2011 (thus AC is over in April 2013, before he needed service). Or it was an AC box bought separate and trying to register it on an already OOW item cause it was bought in march 2011

Assuming of course that the Apple Care was valid. There are stories of auctions for those boxes where the seller gave the same code to several buyers and ran with their money.

 

[gnasher729]

If you have a valid receipt of course they would register it.

Look at the dates: March 2012 vs. June 2013.

I could buy a dozen iPads and one AppleCare. Then when something goes wrong with one iPad out of warranty, that's the one I register for AppleCare. That can't work.

 

[charlituna]

Look at the dates: March 2012 vs. June 2013.

I could buy a dozen iPads and one AppleCare. Then when something goes wrong with one iPad out of warranty, that's the one I register for AppleCare. That can't work.

Th dates were March and April. If the iPad was still under warranty in April then yes they would likely register it. Provided it was bought from a valid reseller.

But it would likely be moot anyway since it goes back to the date of purchase which, since eBay is not a valid reseller, means when the eBay seller bought the iPad originally. Not when he/she sold it on iPad. Who knows when that was. It could have been long enough back that Apple Care would be over now so why bother adding it.

Happens a lot when best buy etc have computer glitches. Doesn't show you bought apple care and they back register it. If it will do you any good

 

[nephron8]

It's not quite clear what you are trying to do.

if you bought an iPad in March 2012, and Apple Care in April 2012, and try to register it now, of course they won't do that. Otherwise everyone buying more than one product would buy _one_ AppleCare and register it when one of those devices needs service.

I don't have issue with apple care date.
I got that within thirty days and it was at apple store so it was inspected and then sold.