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I would think that the nature of the repair would have some bearing on how Apple looks at your case. For instance, my case involved a leaking liquid cooling subsystem. I believe there were many issues with that system, and Apple silently paid for a lot of repairs rather than issue a public recall of the product. I don't think it's fair to expect a $3,000 computer to require $1,500 in repairs after only two to three years in service. It's fair to expect the occasional hard drive failure, maybe need a new DVD drive if it goes out of whack, etc. But to have two CPUs, circuit board, and power supply burn out because of leaking coolant is a tad out of the ordinary.

That's why I felt justified in asking for Apple to pay for my repair. If all I had was a burned out capacitor, defective RAM or something like that, obviously I wouldn't think twice about paying for the repair.
 
would i have the same exact symptoms if it was the power supply vs. the board?

Well, the only real way to tackle a diagnosis is to replace parts and eventually find out what replaced part will make the computer turn on. I say the PSU since in my days of working with cirucuits, I know they can be all over the place. One of your resistors somewhere could be giving out; IMO on the PSU it may (somehow) rarefy amperage, which would lead to spotty behavior anywhere.

I could be completely wrong (probably am). But one won't know until the PSU is popped open.. which from what I've heard, entails taking everything out of the case :(
 
The car analogy doesnt work here. If there is a known issue for a car, the will almost certainly fix it, warranty or not. In this case, the leaking issue is a known issue, and Id agree that Apple should fix it, or be reasonable about it.
 
One CPU dying on you is by far the most common cause of the problem you describe. Before you replace the logic board get yourself a replacement CPU which is ok. Then swap the CPUs around until you have found the bad one. It is likely only one. Unfortunately all G5 PMs above 1,8 GHz cannot run on one CPU so they fail to boot.

Here in Europe I would expect to be able to pick up a good CPU for around 150$ on Ebay. You obviously need patience because it can take weeks until a fitting offer goes out. There are also guys who have specialized on such problems. Try to find one in your country. If he has a spare CPU for testing you can nail the bad one down for sure.

firstly, thanks for the link :D

secondly, so you're saying that my quad will not run on one processor?
if that is the case, I have to buy first to see if that is indeed the problem?

what if i swap the 2 processors?

What?

So you're saying if you bought a car, and the warranty expired, then something broke... you'd still expect the car manufacturer to honor the warranty? I wish I lived in this world.

My computer from 2001 died, it was out of warranty... I didn't expect them to fix it, I bought a new one. I understand your frustrated and upset, I would be too if my computer died - I'd actually be more upset about potentially losing data - but this is pretty standard stuff. Try the sjobs@apple.com route if you're so inclined, otherwise it sounds like it's time for a new machine.


yes agreed. something SMALL.

if you take very good care of your car, stay within speed limits, change oil and do maintenance only to have your chassis snaps in half, or your engine die... for NO APPARENT REASON, is when they should step up and DO THE RIGHT THING.

my computer is not from 2001.

it is late 05 and only one year out of warranty.

if my system was from 01, i wouldn't have posted this.

The car analogy doesnt work here. If there is a known issue for a car, the will almost certainly fix it, warranty or not. In this case, the leaking issue is a known issue, and Id agree that Apple should fix it, or be reasonable about it.


to the growing number of the minority who are going through this, it IS a known issue. And apple is doing not a single damn thing about it.
 
to the growing number of the minority who are going through this, it IS a known issue. And apple is doing not a single damn thing about it.

Besides emailing Steve and bitching on forums, what else can you do?
Boycott Apple and buy a Psystar?
Buy a PC?
Time to move on, or are you rounding up support here for a class action lawsuit?
 
Besides emailing Steve and bitching on forums, what else can you do?
Boycott Apple and buy a Psystar?
Buy a PC?
Time to move on, or are you rounding up support here for a class action lawsuit?

exactly. not a lot I can do.

word of mouth is a bitch tho..

if people never talked about it, other people who have the same problems wouldn't know that its bigger than their respective set ups.

enough people get pissed off about spending their hard earned money for nothing (apparently not you), and you get a movement. :cool:
 
Moral of the story: Old computers break, they don't get fixed for free.

What? You bought 3 year AppleCare. Did you assume they'd fix it after 4 years even though you specifically bought a 3 year plan? AppleCare specifically says it is for covering manufacturing defects 3 years out from purchase. It does not cover manufacturing defects 4 years out from purchase.

Why do some people feel so entitled? Several posters offered great alternatives. Buy replacement parts yourself, buy a used G5, or buy a new machine. Computers have a shelf life, they don't last forever. I tell my parents after four years just to expect the computer to die at any time, and usually I'm right.

I don't agree with the tone, but I agree with the sentiment. Warrantees have a duration. It sucks when some design flaw causes a problem the day after the warrantee expires, but I don't feel as bad if it's a year after the warrantee expires.
 
The car analogy doesnt work here. If there is a known issue for a car, the will almost certainly fix it, warranty or not. In this case, the leaking issue is a known issue, and Id agree that Apple should fix it, or be reasonable about it.

But (unless it's the power supply, which is already covered), it's normal wear and tear past the manufacturers warranty.

He knew how long of a warranty he had. He knew that warranty would not cover any issues, including manufacturing defects after three years. He bought the machine and warranty under those terms. Now, shockingly, four years later, they won't fix the machine.

When you buy a car, it comes with a standard manufacturers warranty. If I have a 5 year warranty on my car, and year 7 a temperature gauge goes out on my engine, and I took it to a car dealer insisting they replace it for free, I'd be laughed off the lot.

Just like cars, parts in computers die. They can be big parts, they can be small parts, but it happens.

My suggestion to people who don't want expensive computer repairs is not to buy expensive computers. No matter how much you pay for a computer, it will die. This may come as a shock to people, but every component in your computer is rated with a certain number of hours it will last. Once that time passes, that component will die. You cannot make parts that last forever, that is simply not possible.

Expecting a computer that lasts forever, especially one like the G5 which has an extremely large amount of power moving through it (and therefore a lot of stress), is just not reasonable. No amount of money is going to change the laws of physics.
 
enough people get pissed off about spending their hard earned money for nothing (apparently not you), and you get a movement. :cool:

You spent your money on a G5 for nothing? What do you call the 4 years of dependable service you got from your G5? Nothing?
Everything has a life expectancy, including your G5. It's too bad it died an early death.
I have a very expensive Mac Pro. I purchased Applecare. If it dies in its 4th year I will not be steaming mad at Apple. I will move on and either repair or replace it. Your expectation for a computer's life expectancy is very different than Apple's, mine, and other's. Those are the facts. If you can get Apple to somehow validate your expectations, good for you. Keep us informed of your progress.
 
You spent your money on a G5 for nothing? What do you call the 4 years of dependable service you got from your G5? Nothing?
Everything has a life expectancy, including your G5. It's too bad it died an early death.
I have a very expensive Mac Pro. I purchased Applecare. If it dies in its 4th year I will not be steaming mad at Apple. I will move on and either repair or replace it. Your expectation for a computer's life expectancy is very different than Apple's, mine, and other's. Those are the facts. If you can get Apple to somehow validate your expectations, good for you. Keep us informed of your progress.

And another suggestion is to sleep your computer when you're not using it if you want it to last a long time. The clock is ticking on those resistors any time the computer is on. Of course, we're talking 4-5 years if the computer stays on all the time, but still...

(I'm not sure about shutdown. Obviously shutting down will give you less usage of your components, but starting up is probably pretty stressful.)
 
yes agreed. something SMALL.

if you take very good care of your car, stay within speed limits, change oil and do maintenance only to have your chassis snaps in half, or your engine die... for NO APPARENT REASON, is when they should step up and DO THE RIGHT THING.

my computer is not from 2001.

it is late 05 and only one year out of warranty.

if my system was from 01, i wouldn't have posted this.

What is the difference if its from 05 or 01? I can't seem to follow your logic. You want something replaced out of warranty but only because its not as old as something else they may be out of warranty? Who gets to determine when things should be replaced out of warranty? Did Apple tell you your machine would run problem free for 4 years but not 8? I don't get it?
 
And another suggestion is to sleep your computer when you're not using it if you want it to last a long time. The clock is ticking on those resistors any time the computer is on. Of course, we're talking 4-5 years if the computer stays on all the time, but still...

(I'm not sure about shutdown. Obviously shutting down will give you less usage of your components, but starting up is probably pretty stressful.)

i actually shut it down when im done with it..

force of habit from the old uad-1 days when macs could not be put to bed..

to bigbird:

ok, so where do you draw the line?
how about 1 month after expiration?

would you be like, "well thats life.. guess i gotta spend another $3500 for another 3 years.."

kudos to you, then. i should get out of music and do whatever it is that you do.

all the macs that ive owned, apple IIe, G3, G4 are all ok (actually, i dunno about the IIe) and are running fine.

the G5 is the most expensive, newest, and the first to go???


sure eveything has a life expectancy. but not at THAT PRICE POINT.


at this point, i'm basically LEASING the computer.

mine to love, hold and coddle for three years.. but gotta get a new one after that.
 
I have a sneaking suspicion that this may be a PSU issue. Shutting down a computer and cold-starting over, I estimate, 500 times will put a lot of wear on a PSU.

As a few others have said before me with their great ideas and advice, this will be a "cheap fix" if it isn't the board.
Don't expect miracles from calls, and emails to tech-icons, when you haven't even diagnosed the problem. Your whole case laid upon sympathy, not obligation(despite your understandable passion).
 
I have a sneaking suspicion that this may be a PSU issue. Shutting down a computer and cold-starting over 500 times will put a lot of wear on a PSU.

As a few others have said before me with their great ideas and advice, this will be a "cheap fix" if it isn't the board.


man.. i really really hope so.

that would be great..

i have NO problems putting up a cpl hundred.. i would be pissed, but life goes on.

$1300 on the other hand :mad:
 
Are you serious? They really did that?! :eek:

Yes! I was overjoyed! I think the OP has a good shot at getting something out of it. His issues are similar to those that got replacement machines for the same reasons...even out of warranty.

I was so annoyed with Apple after having such a painful experience with my G5...they completely re-instilled my faith in them after treating me so well. It only assured me that Apple really does care about its customers, you just really gotta let them know when you have a legitimate problem instead of just bitching about it on some forum. :D

Good luck man!
 
hmm.. ok will google this to see what comes up.

thanks for that bit.

but what about logic boards?

would i have the same exact symptoms if it was the power supply vs. the board?

edit: Just researched it and my ser # G8548... is not covered.. also dont think its the power supply

Dear OP:

Uhhhh... YOUR QUAD DOES QUALIFY. Here are the numbers. How come you didn't see this?

The power supply repair affects other parts. TAKE IT IN OR CALL APPLE.

G8539xxxxxx - G8608xxxxxx
 
But to pay $1300 is totally unacceptable from a company that has a large part of their gross profits from media related fields.

$1300 is nothing for what you're paying for. The G5 logic board is a highly specialized, extremely dense PCB with a whole lot of custom components on a high-grade PCB. I've dealt with Unix workstations where the cost of a replacement logic board was five digits. Considering the specialty of the G5 (being based off the Power4 processors from IBM), it's a miracle that logic board isn't worth $2K or more.

You might be able to grab one for as cheap as $1K. I haven't seen them cheaper then that though.

Expecting a computer that lasts forever, especially one like the G5 which has an extremely large amount of power moving through it (and therefore a lot of stress), is just not reasonable. No amount of money is going to change the laws of physics.

That is precisely why I sold my Quad G5 2.5 (also a late 2005 model) as soon as the Mac Pro 2006 models hit store shelves.

The Quad G5 was a great system, but they were flawed from the get-go. I knew something was wonky right off the bat when I unboxed the machine- Apple was using C19 power connectors on the back, rather then the standard C13 connector the current (Intel) systems use. What's the difference? The C19 handles up to 20A of continuos current at 120VAC. The C13 only does 15A.

For a personal computer, why on earth would you need 20A of current?... Mostly for the processor and 1kW power supply.

Internally, the G5 processor PCB's even have heavy-gauge dedicated 12V lines running up from the PSU. That's right- they suck up so much power, that you can't reliably pipe that sort of current through a PCB trace. That's above and beyond the *massive* bus bars that power the logic board.

Each 12V line feeds the DC-DC converters on the processor PCB itself, which equally have massive heatsinks hanging off heatpipes. I don't know what the heat dissipation was for the DC converters... But the processors were close to 120W a piece.

That's 240W for the entire "processor block"- plus the heat coming off the voltage regs. Compared to a semi-modern day Mac Pro 2006, which throws off ~130W for both processors, plus whatever the FBDIMM's are pumping out.

The Quad I had, was more then happy to constantly peg my 1500VA UPS at 90-100% capacity (enough for the APC to complain about overload conditions). Judging by the C19 power connector and that insanely thick power cord, I'm not surprised. My 2006 Mac Pro, in comparison, tops the UPS out at maybe 30% with all 4 cores working and the X1900 taxed to the max.

"G5's are known to be spotty at best" - was this when they first came out or years after the fact? I'd say the latter. Were there any other choices for media based professionals such as myself during the G5 heyday? pcs were never an option.

Before, during, after. As I said above, the G5 was a nifty experiment. Apple took an insanely overpowered processor, the IBM Power4, modified it, stuck it in a custom chassis, and threw a moderately silent cooling system on it. That's the same bloody chip they stuck in the AS/400's and RS/6K's. The later Power series are used in IBM's zSeries mainframes. Not your average "personal computer" technology, IMHO.

I'm surprised the Quads survived as long as they have. Alas, the experiment is over, and Apple has moved onto more stable technology that's slightly less volatile and requires less component customization, dissipating less heat and requiring less power to operate.

The heyday has long since past. Your choices now are very simple. Repair your Quad for $1300. Spend a little bit more and you can safeguard yourself for another 4 to 5 years of reliable operation with a new Mac Pro. Or contact the magical sjobs@apple.com address, be nice, and see if they'll do anything for you.

Sitting around on this forum acting like you agree with everything then rebutting it all with additional arguments it all isn't going to fix your system.

-SC
 
In the UK, probably same as most States, a manufacturer only has to guarantee their product to work without defect for a certain period of time, one that's agreed on sale, (or extended via warranty). We all knew that already.

Ultimately we're all aware of the short lives of computers, and that legislation is unlikely to hinder the technology advances of the computer industry by pressuring them to even higher standards of product longevity as it will stifle them. Unless human lives are at risk, which is rare with consumer computing, I can't see anything changing.

My advice, which I also adhere to, is put aside money every couple of years just in case..

I'm just waiting for my 2007 MBP to pack in any day now. Hopefully it can last to Arrandale.
 
Solid state components of a desktop machine have been designed for unlimited life as long as I have used computers. So if you replace mice, keyboards, fans and disk drives when they become obsolete you basically can use a desktop model as long as it makes economic sense in terms of energy used for the job it does. Commercial use is mainly limited to 3-5 years but even in the commercial world you can see dedicated systems running 10 years or more.

In the last decade we have seen laptops taking over as means of personal computing. They rely very heavily on mechanical parts for product live cycle. Weak case design, hinges breaking, damage due to mobile use is dictating a life cycle that is much shorter and people have been used to replace such computers more frequent.

Nevertheless my expectation is still to have the solid state part of a desktop computer usable for 10 years. I would not consciously buy a product which is designed to have power supply, main board or the monitor unit fail prematurely. That would effect resale value, which traditionally has been good for Apple desktop computers.
 
None of my G5s ever failed me while I owned them.

The powersupply on the original poster's Quad is clearly under warranty and Apple will probably take care of any other issues that were caused by a blown power supply. OP needs to call Apple and take his Quad in.
 
to bigbird:
ok, so where do you draw the line?
how about 1 month after expiration?
would you be like, "well thats life.. guess i gotta spend another $3500 for another 3 years.."
kudos to you, then. i should get out of music and do whatever it is that you do.

I don't draw any line. After standard and Applecare warranties are over I just use my computers until they are either obsolete for my needs or they fail with repairs that are not cost effective. I don't have any magic timelines. A warranty is a warranty. When it's over it's over.
Getting out of music and doing what I do? Now you're grasping at straws because you don't like my responses. There are many other alternatives available to you to continue using an Apple product for your livelihood. If you're looking for sympathy from me, yes, I feel sorry for you. Otherwise, sympathy is just another word in the dictionary, located somewhere between sucks and syphillis.
 
The powersupply on the original poster's Quad is clearly under warranty and Apple will probably take care of any other issues that were caused by a blown power supply. OP needs to call Apple and take his Quad in.

I agree. It's really that easy. Then we won't have to hear any more ranting :p
 
Ok, I can sympathize, in so much as it ALWAYS sucks to have a machine you depend on suddenly die on you without warning....

HOWEVER.... You yourself stated that this is a 4 yr old machine, that is 1 year out of warranty. Just how long after warranty is a company support to continue to support and fix your equipment for? 5 yrs? 10 yrs?

No, I'm sorry.. Yes it sucks, but you're due for a new rig anyhow. Computers are like cars - no matter how nice you take care of them, sooner or later, they're going to crap out and either require a major repair/overhaul, or a trip to the trash heap. You wouldn't go to Ford or Mercedes or BMW and expect them to fix some issue with your 10 yr old car that has been out of factory warranty for 5 years, would you? They'd laugh in your face and point you to the nearest dealership to go buy your next car.

Those are the breaks!
 
The powersupply on the original poster's Quad is clearly under warranty and Apple will probably take care of any other issues that were caused by a blown power supply. OP needs to call Apple and take his Quad in.

Best advice given so far in this thread.
 
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