Apple Censoring my Comments regarding a BUG?

Discussion in 'macOS Mojave (10.14)' started by Diego Lopez, Feb 6, 2019.

  1. Diego Lopez macrumors newbie

    Joined:
    Feb 11, 2008
    #1
    Hello,

    For the past weeks I have been following and participating in several threads on the Apple Support Community forums. These threads are specifically related to an unknown issue that is causing constant random Kernel Panics or crashes for users after upgrading to Mojave. Having these issues myself and being unable to find the culprit let alone find a fix, I have been very active sharing experiences and trying the fixes that other users keep suggesting. Nevertheless, it has become frustrating not only finding out that nothing has worked so far, but that Apple does not seem to acknowledge the issue and that every day there are new posts from users that have these same issues.

    For that reason, and a as a service to the community, I wrote a post that would explain to desperate users that 1. they were not alone with this bug, 2. There was seemingly nothing wrong with their hardware, and 3. Apparently there is no fix yet.

    With this I tried to help users that were just about to start the time consuming and uncertain process that I went through during the last few weeks: Suffering crashes, realizing there is a problem, reinstalling Mojave, having the problem reappear, wiping everything and reinstalling from scratch, problem reappearing, searching online and reading many posts only to realize that it is a widely spread problem and that my hardware is not at fault, trying the many diverse fixes suggested everywhere, having the problem persist, and so on.

    So yesterday I started answering posts from users telling them all this. After a while, I got a notification from Apple in my email saying that my posts had been removed because they were speculative. Hmm. Ok, perhaps I was a bit too harsh on Apple by posting that they were seemingly oblivious to the fact that there was a problem and that they had not come forward with at least acknowledgement, let alone a fix. So then I toned down my message and reposted it, this time with a little less pointing fingers but still trying to help users and spare them from helplessly replacing motherboards, batteries or SSDs only to find that the problem persists - or from wasting their time reinstalling the OS and apps.

    Guess what? My posts were removed as well, but this time I got a threatening e-mail from Apple saying that if I continued with my inappropriate posts I'd be banned and my ISP would be contacted and such. Well what the hell, I never intended to become an Apple troll or anything like that. I just want to have a Mac that works and will not crash on me continually everyday in the middle of work. And to help users who are having the exact same problem and that are clueless at first about what is happening.

    But it angers me that Apple, this new Apple, is less interested in its loyal user's experiences than keeping good PR. Anyway, here is my TONED DOWN POST for your revisal, in case anybody does think that it is in anyway inappropriate and that it is neither helpful or constructive.

    DJDL Wrote:


    "After many replies to similar posts, I’ve come up with the following response in order to try and help new users who are posting experiences with repeated random Kernel Panics, freezes or crashes since upgrading to Mojave.
    First of all, don’t despair, as this does not seem to be a hardware issue that requires taking your Mac in for service or component replacement. It has not been effective for those who've done it. Next, be aware that there does not seem to be a single piece of software associated with this problem, as users are reporting system hangs and sudden restarts under different scenarios. I myself experienced crashes after fully wiping my internal SSD clean and installing Mojave from scratch with only Apple’s own software plus a recently (post Mojave) updated app I frequently use. No other third party extensions were present.
    Furthermore, there has not been any official announcement acknowledging this problem, thus we do not know if and when an update addressing it will be issued. So far, I’ve read reports of users still experiencing crashes under 10.14.3. I have yet to install this latest update myself. Even though some might have seemed promising at first, none of the various fixes suggested by users throughout these threads have provided a general or permanent fix.
    For now, we need to keep tuning into these forums and sharing our trial and error experiences hoping that someone will eventually nail the source of the problem. At least until Apple kindly includes a fix in a future update."

    Apple's response:

    Hi Diego (DJDL7),


    In the past, you submitted a number of posts to the Apple Support Communities site that were inappropriate. At that time, we contacted you to let you know about our submission guidelines and examples of appropriate and inappropriate postings.

    This message is your last warning. If you send any more inappropriate posts, we may suspend your ability to use the Apple Communities site. We may also block the Internet Provider address(es) you post from and notify your Internet Service Provider.

    If you create new Apple ID(s) and post inappropriate content, we’ll disable the ID(s) without warning.


    Thanks,
    Apple Support Communities Staff
     
  2. keysofanxiety macrumors G3

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    Yeah that's speculative. If the issue occurs with a clean install, it's just as likely to be hardware.

    Kernel panics are more than frequently hardware related. Just because they couldn't identify it following service doesn't mean it's software.

    Do you have the kernel panic logs to hand?
     
  3. Diego Lopez thread starter macrumors newbie

    Joined:
    Feb 11, 2008
    #3

    Thanks tor your reply. It is still hard for me to believe the issue is hardware related, when it only started showing up after I installed Mojave. My previous OS, El Capitan, had worked flawlessly forever. And it sure looks suspicious when the same thing begins to happen to many other users right after installing Mojave.
     
  4. harriska2 macrumors 6502a

    harriska2

    Joined:
    Mar 16, 2011
    Location:
    Oregon
    #4
    WTH. This is disturbing. Why would they contact your ISP? Are they posturing and threatening you indirectly? And why does this behavior make me question my loyalty and continued purchases with Apple? Seriously eeeewwww behavior.
     
  5. netdudeuk macrumors 6502

    Joined:
    Nov 27, 2012
    #6
    Probably because the ISP is the owner of the IP address that they would be blacklisting.

    When the OP's router is rebooted, it may get a new address, leaving the blacklisted one for someone else to pick up.
     
  6. Partron22 macrumors 68020

    Partron22

    Joined:
    Apr 13, 2011
    Location:
    Yes
    #7
    Humph. Years ago Apple gave me a little Swiss Army Knife with the Swiss log on one side, and an Apple on the other.
    It lived on my keychain til 9/11 made such things "weapons of mass destruction".
    Sounds like their always secretive ways have gotten much, much worse.
    -Consider a class action lawsuit. They took your good money for a defective product.
     
  7. padams35 macrumors regular

    Joined:
    Nov 10, 2016
    #8
    I vote... not constructive. Lumping all crashes/freezes/panics together and then blaming them all on Mojave is an unsubstantiated allegation. Even if true said crashes/freezes/panics most likely have different edge case causes which most Mojave users do not experience. Without objective data on hardware, software, accessories, and/or reported panic causes to link your problem with the OP's neither the OP nor admin would have reason to believe that what didn't work for you wouldn't work for the OP.

    It sucks that Apple escalated all the way up to threatening to ban your IP address, but if you have the same issue and no new information to narrow down a specific root cause or solution it is usually better to just click 'I have this question too.'

    By the way... just for reference... did you ever try reverting back to El Capitan to see if this was a hardware failure coincidence? Did you ever try uninstalling that one 3rd party software to see if that was incompatible with the Mojave drivers for your machine's hardware? Which panic message were you getting?


    Unlikely. That seems one of those rare but persistent BridgeIO kernel panic situations, whereas any mac upgrading from El Capitan shouldn't have a T2 chip.
     
  8. s15119 macrumors 68000

    s15119

    Joined:
    Nov 20, 2010
    #9
    Apple owns it's forum, it gets to decide the rules for posting. They are correct, your post is speculative.

    Simple solution. Obey the guidelines they have given you.

    Good luck on your error.
     
  9. Gravydog316 macrumors 6502

    Gravydog316

    Joined:
    May 17, 2016
    Location:
    Saskatchewan, Canada
    #10
    What?!
    That's insanity.
    Sue for your right to free speech!
    --- Post Merged, Feb 6, 2019 ---
    Just add 'allegedly' to your replies haha
     
  10. steve23094 macrumors 68020

    steve23094

    Joined:
    Apr 23, 2013
    #11
    When you get warned once then let it drop. Subsequent posts will be looked at with a much more critical eye and your 'crossing the line' threshold will be much lower.

    Same applies for all forums.
     
  11. J.Gallardo macrumors regular

    J.Gallardo

    Joined:
    Apr 4, 2017
    Location:
    Spain
    #12
    Everyone here seems worried about Apple Forum management...
    WHAT WORRIES ME is that Apple seems to hide an important tech info. , an important "speculative" possible failure BASED on users experiences. Some of them are suffering in a long dialogue with Apple geniuses & tech support, about new and expensive equipment that, "allegedly", mysteriously crashes even when hardware seems OK after revision.
    How frequent is this? Is it related to T2 chip?
    I'm worried:(
     
  12. Diego Lopez, Feb 7, 2019
    Last edited: Feb 7, 2019

    Diego Lopez thread starter macrumors newbie

    Joined:
    Feb 11, 2008
    #13

    Thanks for your valuable input. Perhaps you're right about me not being very scientific when I put all crashes in the same bag and blamed Mojave. I have to agree that it is really not substantiated and I don't have enough information about each particular claim in order to formulate an absolute conclusion like that. In any case, my experience comes from reading countless posts from users exhibiting very similar symptoms and (apparently) sharing just one common denominator: a recent upgrade to Mojave. To illustrate my point I'll post a scrnsht of some of these posts. Back to your point, I also have to accept that I've found many other posts regarding similar issues under High Sierra. Could the new File System be at fault then? High Sierra and now Mojave are the first OSs to make the switch from Mac OS Extended to APFS. So perhaps these problems that I and other users are encountering after installing Mojave would also have surfaced if they'd installed High Sierra instead. I personally skipped Sierra and High Sierra, so I wouldn't know if my Mac would have exhibited similar problems then. I recon that if this were the case, my post although not completely accurate, would at least have been equally useful by hinting that something in the OS was the culprit of the crashes. Call it incompatibility between the File System and specific hardware or software if you will. If hardware incompatibilities were indeed the case, it's probably not something that can be fixed by swapping components - it could/should be addressed from the software side. That is unless the new OS is less tolerant of components that have suffered from fatigue like a worn out battery.

    Anyway, thanks again for your comments. If coming up with a theory based on a couple of months' worth of reading about these issues from continuously emerging cases resulted in me being speculative, so be it. I wish someone had posted something like this before I wasted the better part of a whole week fiddling with settings and removing obscure components in hopes that I could regain the use of my Mac. Did I solve anything? Definitely not. But at least I might have helped relieve someone's anxiety thinking their hardware was damaged. Is my hardware damaged? My gut tells me no. It was just fine before upgrading. Unless Mojave went and crippled it, which in my limited knowledge of how software and hardware work, I find it hard to believe. Although not impossible, improbable. And if it did, replacing components does not guarantee that it will not happen again. Maybe my post should openly state that it is mere speculation, and encourage users to go their own route and try to fix their Macs with an Abracadabra or something. Maybe then Apple would deem my posts unharmful and let them be. At least my hard experience dealing with this topic would be posted for someone to choose if they want to take something from it or simply disregard it. It's certainly taken a lot of time, work and investigation, albeit begetting no real accomplishment besides resignation. Cheers to all.
    --- Post Merged, Feb 7, 2019 ---
    Hmm no, I've invested too much already upgrading and will not go back to El Capitan. Moreover, I was forced to upgrade because of software I depend on not supporting El Capitan anymore. Good suggestion tho. Thanks! Regarding the piece of software I use and the possibility that it may be causing the crashes, again, good thinking, but I refuse to believe all other users experiencing panics are using Traktor (dj software). I did remove the login component it installs, and still got panics.

    So thanks for your help. For the time being, I'll have to stay with Mojave in its current state and accommodate the possibility that it may crash at any moment. In fact I will upgrade to 10.14.3 and hope things get a little better. Best.
     

    Attached Files:

  13. Diego Lopez, Feb 9, 2019
    Last edited by a moderator: Feb 9, 2019

    Diego Lopez thread starter macrumors newbie

    Joined:
    Feb 11, 2008
    #14
    Again, thanks for taking your time to respond. Just for show, here is this morning's crash log. Note: this time I was using Traktor Software. But that is not the case with every shutdown.


    Code:
    Anonymous UUID:       59D7D180-2CF6-599B-990C-CAE9C1AE6420
    
    Sat Feb  9 15:53:39 2019
    
    *** Panic Report ***
    panic(cpu 0 caller 0xffffff7f8f71883d): "GPU Panic: mux-regs 5 0 a0 d9 9 8 severity 3 WS-ready 1 switch-state 0 IG FBs 0 EG FBs 1:f power-state 0 3D busy HDA idle system-state 1 power-level 20:20 connect-change 0 : NVRM[0/1:0:0]: Read Error 0x00070000: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff92102bf000 0x0e7150a2, D0, P0/4\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.28.4/src/AppleMuxControl/kext/GPUPanic.cpp:170
    Backtrace (CPU 0), Frame : Return Address
    0xffffff81ca07e9b0 : 0xffffff800cbaeafd
    0xffffff81ca07ea00 : 0xffffff800cce85a3
    0xffffff81ca07ea40 : 0xffffff800ccd9fca
    0xffffff81ca07eab0 : 0xffffff800cb5bca0
    0xffffff81ca07ead0 : 0xffffff800cbae517
    0xffffff81ca07ebf0 : 0xffffff800cbae363
    0xffffff81ca07ec60 : 0xffffff7f8f71883d
    0xffffff81ca07ecc0 : 0xffffff7f8fcdde6d
    0xffffff81ca07ed40 : 0xffffff7f8fdabd81
    0xffffff81ca07eda0 : 0xffffff7f90043a43
    0xffffff81ca07edd0 : 0xffffff7f8fce4529
    0xffffff81ca07ee80 : 0xffffff7f8fc786e1
    0xffffff81ca07eea0 : 0xffffff800d25c2e5
    0xffffff81ca07eee0 : 0xffffff7f8d4b3a3e
    0xffffff81ca07ef30 : 0xffffff7f8e421a7c
    0xffffff81ca07ef50 : 0xffffff7f8e42aaa5
    0xffffff81ca07ef70 : 0xffffff800ccd977c
    0xffffff81ca07efd0 : 0xffffff800cb5be4d
    0xffffff81eba2bf30 : 0xffffff800cbce627
    0xffffff81eba2bf80 : 0xffffff800cbcecb0
    0xffffff81eba2bfa0 : 0xffffff800cb5b0ce
          Kernel Extensions in backtrace:
             com.apple.iokit.IOPCIFamily(2.9)[7EA30FDD-A2FB-390F-99DD-42BC19691BB4]@0xffffff7f8d495000->0xffffff7f8d4c9fff
             com.apple.driver.AppleACPIPlatform(6.1)[52CE91F1-D89E-3BF2-A5BE-0A914968DC65]@0xffffff7f8e41a000->0xffffff7f8e4b5fff
                dependency: com.apple.iokit.IOACPIFamily(1.4)[99A8A054-9F64-3FB8-BB1D-5973F8AB04A1]@0xffffff7f8da13000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[7EA30FDD-A2FB-390F-99DD-42BC19691BB4]@0xffffff7f8d495000
                dependency: com.apple.driver.AppleSMC(3.1.9)[9FAF842D-CCF4-3F6A-893D-DD542139F128]@0xffffff7f8da1c000
             com.apple.driver.AppleMuxControl(3.28.4)[EB8D7A77-E073-36EB-A5B1-A3672CA840A3]@0xffffff7f8f70a000->0xffffff7f8f71cfff
                dependency: com.apple.driver.AppleGraphicsControl(3.28.4)[200F1816-A734-3977-B7AE-7A6B2363059F]@0xffffff7f8f707000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[99A8A054-9F64-3FB8-BB1D-5973F8AB04A1]@0xffffff7f8da13000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[7EA30FDD-A2FB-390F-99DD-42BC19691BB4]@0xffffff7f8d495000
                dependency: com.apple.iokit.IOGraphicsFamily(530.14)[C5617AC3-A68D-36CE-AC22-7C7C81318961]@0xffffff7f8ed71000
                dependency: com.apple.AppleGraphicsDeviceControl(3.28.4)[400C2E21-0880-36D7-AC5E-6B9BC885F158]@0xffffff7f8ede9000
             com.apple.nvidia.driver.NVDAResman(12.0)[AE94AB7B-ECE1-31E6-8165-08FF46E8CF81]@0xffffff7f8fc71000->0xffffff7f8ff4afff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[7EA30FDD-A2FB-390F-99DD-42BC19691BB4]@0xffffff7f8d495000
                dependency: com.apple.iokit.IONDRVSupport(530)[1F572217-4A67-3472-A183-142F10A584D2]@0xffffff7f8f78e000
                dependency: com.apple.iokit.IOGraphicsFamily(530.14)[C5617AC3-A68D-36CE-AC22-7C7C81318961]@0xffffff7f8ed71000
                dependency: com.apple.AppleGraphicsDeviceControl(3.28.4)[400C2E21-0880-36D7-AC5E-6B9BC885F158]@0xffffff7f8ede9000
             com.apple.nvidia.driver.NVDAGK100Hal(12.0)[7F98B4E9-CEB0-3354-A034-2D90A819E58B]@0xffffff7f8ff4b000->0xffffff7f900f8fff
                dependency: com.apple.nvidia.driver.NVDAResman(12.0.0)[AE94AB7B-ECE1-31E6-8165-08FF46E8CF81]@0xffffff7f8fc71000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[7EA30FDD-A2FB-390F-99DD-42BC19691BB4]@0xffffff7f8d495000
    
    BSD process name corresponding to current thread: kernel_task
    
    Mac OS version:
    18C54
    
    Kernel version:
    Darwin Kernel Version 18.2.0: Mon Nov 12 20:24:46 PST 2018; root:xnu-4903.231.4~2/RELEASE_X86_64
    Kernel UUID: 56B30885-F9BA-30E8-AD1C-5D59EC243BA9
    Kernel slide:     0x000000000c800000
    Kernel text base: 0xffffff800ca00000
    __HIB  text base: 0xffffff800c900000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    
    System uptime in nanoseconds: 29949492243229
    last loaded kext at 14626911953285: com.apple.filesystems.smbfs    3.3.1 (addr 0xffffff7f8f7ff000, size 442368)
    last unloaded kext at 588397604054: com.apple.filesystems.msdosfs    1.10 (addr 0xffffff7f8f74a000, size 61440)
    loaded kexts:
    com.apple.filesystems.smbfs    3.3.1
    com.apple.driver.AppleUSBTCKeyEventDriver    254
    com.apple.iokit.IOBluetoothUSBDFU    6.0.9f2
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.fileutil    18.306.12
    com.apple.filesystems.autofs    3.0
    com.apple.AGDCPluginDisplayMetrics    3.28.4
    com.apple.driver.AppleHV    1
    com.apple.iokit.IOUserEthernet    1.0.1
    com.apple.iokit.IOBluetoothSerialManager    6.0.9f2
    com.apple.driver.AGPM    110.23.46
    com.apple.driver.ApplePlatformEnabler    2.7.0d0
    com.apple.driver.X86PlatformShim    1.0.0
    com.apple.driver.pmtelemetry    1
    com.apple.driver.AppleUpstreamUserClient    3.6.5
    com.apple.driver.AppleMikeyHIDDriver    131
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.GeForce    12.0.0
    com.apple.driver.AppleIntelHD4000Graphics    12.0.4
    com.apple.driver.AGDCBacklightControl    3.28.4
    com.apple.driver.AppleHDA    282.10
    com.apple.driver.AudioAUUC    1.70
    com.apple.driver.eficheck    1
    com.apple.driver.AppleMikeyDriver    282.10
    com.apple.driver.AppleThunderboltIP    3.1.2
    com.apple.driver.AppleMuxControl    3.28.4
    com.apple.driver.AppleSMCPDRC    1.0.0
    com.apple.driver.AppleLPC    3.1
    com.apple.driver.AirPort.Brcm4360    1400.1.1
    com.apple.driver.AppleSMCLMU    212
    com.apple.driver.AppleOSXWatchdog    1
    com.apple.driver.AppleIntelFramebufferCapri    12.0.4
    com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
    com.apple.driver.AppleMCCSControl    1.5.6
    com.apple.driver.AppleUSBTCKeyboard    254
    com.apple.driver.AppleUSBTCButtons    254
    com.apple.driver.AppleVirtIO    2.1.2
    com.apple.filesystems.hfs.kext    407.200.4
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.BootCache    40
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0
    com.apple.AppleSystemPolicy    1.0
    com.apple.filesystems.apfs    945.230.6
    com.apple.driver.AppleSDXC    1.7.6
    com.apple.private.KextAudit    1.0
    com.apple.driver.AppleAHCIPort    329.200.2
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleACPIButtons    6.1
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    com.apple.driver.AppleHPET    1.8
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    com.apple.driver.AppleAPIC    1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient    220.0.0
    com.apple.nke.applicationfirewall    190
    com.apple.security.TMSafetyNet    8
    com.apple.driver.AppleIntelCPUPowerManagement    220.0.0
    com.apple.driver.usb.cdc    5.0.0
    com.apple.kext.triggers    1.0
    com.apple.iokit.IOAVBFamily    710.1
    com.apple.plugin.IOgPTPPlugin    700.7
    com.apple.driver.AppleSSE    1.0
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    com.apple.driver.AppleCredentialManager    1.0
    com.apple.driver.KernelRelayHost    1
    com.apple.iokit.IOUSBHostFamily    1.2
    com.apple.driver.usb.AppleUSBCommon    1.0
    com.apple.driver.AppleBusPowerController    1.0
    com.apple.driver.AppleSEPManager    1.0.1
    com.apple.driver.IOSlaveProcessor    1
    com.apple.iokit.IOTimeSyncFamily    700.7
    com.apple.iokit.IONetworkingFamily    3.4
    com.apple.iokit.IOReportFamily    47
    com.apple.driver.AppleACPIPlatform    6.1
    com.apple.driver.AppleSMC    3.1.9
    com.apple.iokit.IOPCIFamily    2.9
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.pthread    1
    com.apple.kec.Libm    1
    com.apple.kec.corecrypto    1.0
    
    EOF
    
    System Profile:
    Network Service: Wi-Fi, AirPort, en0
    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
    Boot Volume File System Type: apfs
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: USB 3.0 Bus
    Serial ATA Device: APPLE SSD SM768E, 751.28 GB
    Model: MacBookPro10,1, BootROM 251.0.0.0.0, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.190.32 AirPortDriverBrcm4360-1315.1)
    Bluetooth: Version 6.0.9f2, 3 services, 27 devices, 1 incoming serial ports
    Model: MacBookPro10,1, BootROM 251.0.0.0.0, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.190.32 AirPortDriverBrcm4360-1315.1)
    Bluetooth: Version 6.0.9f2, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM768E, 751.28 GB
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: USB 3.0 Bus
    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
    [doublepost=1549755003][/doublepost]I might as well add this:  Right after my previous post with that crash log included, I decided to update to 10.14.3 and see if the crashes got any better. So I left my Mac updating and when I came back 10 minutes later, it had updated successfully, it had then restarted and sat there idle in 10.14.3. And crashed.  Here is the new log:
    
    Anonymous UUID:       59D7D180-2CF6-599B-990C-CAE9C1AE6420
    
    Sat Feb  9 17:00:59 2019
    
    *** Panic Report ***
    panic(cpu 0 caller 0xffffff7f8783783d): "GPU Panic: mux-regs 5 0 a0 d9 9 8 severity 3 WS-ready 1 switch-state 0 IG FBs 0 EG FBs 1:e power-state 0 3D idle HDA idle system-state 1 power-level 20:20 connect-change 0 : NVRM[0/1:0:0]: Read Error 0x00000144: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff9208236000 0x0e7150a2, D0, P0/4\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.28.4/src/AppleMuxControl/kext/GPUPanic.cpp:170
    Backtrace (CPU 0), Frame : Return Address
    0xffffff81c20939b0 : 0xffffff8004baeb0d
    0xffffff81c2093a00 : 0xffffff8004ce8653
    0xffffff81c2093a40 : 0xffffff8004cda07a
    0xffffff81c2093ab0 : 0xffffff8004b5bca0
    0xffffff81c2093ad0 : 0xffffff8004bae527
    0xffffff81c2093bf0 : 0xffffff8004bae373
    0xffffff81c2093c60 : 0xffffff7f8783783d
    0xffffff81c2093cc0 : 0xffffff7f87dfde6d
    0xffffff81c2093d40 : 0xffffff7f87ecbd81
    0xffffff81c2093da0 : 0xffffff7f88163a43
    0xffffff81c2093dd0 : 0xffffff7f87e04529
    0xffffff81c2093e80 : 0xffffff7f87d986e1
    0xffffff81c2093ea0 : 0xffffff800525c6a5
    0xffffff81c2093ee0 : 0xffffff7f854b3a3e
    0xffffff81c2093f30 : 0xffffff7f86421a7c
    0xffffff81c2093f50 : 0xffffff7f8642aaa5
    0xffffff81c2093f70 : 0xffffff8004cd982c
    0xffffff81c2093fd0 : 0xffffff8004b5be4d
    0xffffff91f308bf30 : 0xffffff8004bce747
    0xffffff91f308bf80 : 0xffffff8004bcedd0
    0xffffff91f308bfa0 : 0xffffff8004b5b0ce
          Kernel Extensions in backtrace:
             com.apple.iokit.IOPCIFamily(2.9)[5C9A453F-559B-3683-9E81-D288D13A33CE]@0xffffff7f85495000->0xffffff7f854c9fff
             com.apple.driver.AppleACPIPlatform(6.1)[E44E285D-01ED-3E8B-A21D-FC792AFC9DB9]@0xffffff7f8641a000->0xffffff7f864b5fff
                dependency: com.apple.iokit.IOACPIFamily(1.4)[67079254-1B34-31D2-8C7B-B138E26BFDD8]@0xffffff7f85a13000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[5C9A453F-559B-3683-9E81-D288D13A33CE]@0xffffff7f85495000
                dependency: com.apple.driver.AppleSMC(3.1.9)[4523E39C-6A5A-3352-BE3B-2B3BD9B70251]@0xffffff7f85a1c000
             com.apple.driver.AppleMuxControl(3.28.4)[EFC6EE53-4EB1-34F5-B6E4-43429F691B51]@0xffffff7f87829000->0xffffff7f8783bfff
                dependency: com.apple.driver.AppleGraphicsControl(3.28.4)[B940D328-A2B1-3906-972C-289E86DFDE48]@0xffffff7f87826000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[67079254-1B34-31D2-8C7B-B138E26BFDD8]@0xffffff7f85a13000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[5C9A453F-559B-3683-9E81-D288D13A33CE]@0xffffff7f85495000
                dependency: com.apple.iokit.IOGraphicsFamily(530.14)[D44517BE-2B53-3BD5-826E-4E78B55E3B73]@0xffffff7f86d72000
                dependency: com.apple.AppleGraphicsDeviceControl(3.28.4)[E80DEB91-2401-31C2-901F-CA63B4342337]@0xffffff7f86df2000
             com.apple.nvidia.driver.NVDAResman(12.0)[AE94AB7B-ECE1-31E6-8165-08FF46E8CF81]@0xffffff7f87d91000->0xffffff7f8806afff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[5C9A453F-559B-3683-9E81-D288D13A33CE]@0xffffff7f85495000
                dependency: com.apple.iokit.IONDRVSupport(530)[693B770C-4748-33DC-B497-CF8C103DDD0E]@0xffffff7f878b3000
                dependency: com.apple.iokit.IOGraphicsFamily(530.14)[D44517BE-2B53-3BD5-826E-4E78B55E3B73]@0xffffff7f86d72000
                dependency: com.apple.AppleGraphicsDeviceControl(3.28.4)[E80DEB91-2401-31C2-901F-CA63B4342337]@0xffffff7f86df2000
             com.apple.nvidia.driver.NVDAGK100Hal(12.0)[7F98B4E9-CEB0-3354-A034-2D90A819E58B]@0xffffff7f8806b000->0xffffff7f88218fff
                dependency: com.apple.nvidia.driver.NVDAResman(12.0.0)[AE94AB7B-ECE1-31E6-8165-08FF46E8CF81]@0xffffff7f87d91000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[5C9A453F-559B-3683-9E81-D288D13A33CE]@0xffffff7f85495000
    
    BSD process name corresponding to current thread: kernel_task
    
    Mac OS version:
    18D109
    
    Kernel version:
    Darwin Kernel Version 18.2.0: Thu Dec 20 20:46:53 PST 2018; root:xnu-4903.241.1~1/RELEASE_X86_64
    Kernel UUID: 1970B070-E53F-3178-83F3-1B95FA340695
    Kernel slide:     0x0000000004800000
    Kernel text base: 0xffffff8004a00000
    __HIB  text base: 0xffffff8004900000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    
    System uptime in nanoseconds: 464713678193
    last loaded kext at 273683061385: com.apple.filesystems.msdosfs    1.10 (addr 0xffffff7f86dda000, size 69632)
    last unloaded kext at 213783104159: com.apple.nvidia.NVDAStartup    12.0.0 (addr 0xffffff7f86dda000, size 12288)
    loaded kexts:
    com.apple.filesystems.msdosfs    1.10
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.fileutil    18.306.12
    com.apple.driver.AudioAUUC    1.70
    com.apple.filesystems.autofs    3.0
    com.apple.AGDCPluginDisplayMetrics    3.28.4
    com.apple.driver.AppleHV    1
    com.apple.iokit.IOUserEthernet    1.0.1
    com.apple.iokit.IOBluetoothSerialManager    6.0.10f1
    com.apple.driver.AGPM    110.23.46
    com.apple.driver.ApplePlatformEnabler    2.7.0d0
    com.apple.driver.X86PlatformShim    1.0.0
    com.apple.driver.pmtelemetry    1
    com.apple.driver.AppleUpstreamUserClient    3.6.5
    com.apple.driver.AppleMikeyHIDDriver    131
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.GeForce    12.0.0
    com.apple.driver.AppleIntelHD4000Graphics    12.0.4
    com.apple.driver.AGDCBacklightControl    3.28.4
    com.apple.driver.AppleHDA    282.10
    com.apple.driver.eficheck    1
    com.apple.driver.AppleMikeyDriver    282.10
    com.apple.driver.AppleThunderboltIP    3.1.2
    com.apple.driver.AppleSMCPDRC    1.0.0
    com.apple.driver.AppleLPC    3.1
    com.apple.driver.AppleMuxControl    3.28.4
    com.apple.driver.AppleOSXWatchdog    1
    com.apple.driver.AppleSMCLMU    212
    com.apple.driver.AirPort.Brcm4360    1400.1.1
    com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
    com.apple.driver.AppleIntelFramebufferCapri    12.0.4
    com.apple.driver.AppleMCCSControl    1.5.6
    com.apple.driver.AppleUSBTCKeyboard    254
    com.apple.driver.AppleUSBTCButtons    254
    com.apple.driver.AppleVirtIO    2.1.3
    com.apple.filesystems.hfs.kext    407.200.4
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.BootCache    40
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0
    com.apple.AppleSystemPolicy    1.0
    com.apple.filesystems.apfs    945.241.4
    com.apple.driver.AppleSDXC    1.7.6
    com.apple.private.KextAudit    1.0
    com.apple.driver.AppleAHCIPort    329.200.2
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleACPIButtons    6.1
    com.apple.driver.AppleRTC    2.0
    com.apple.driver.AppleHPET    1.8
    com.apple.driver.AppleSMBIOS    2.1
    com.apple.driver.AppleACPIEC    6.1
    com.apple.driver.AppleAPIC    1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient    220.0.0
    com.apple.nke.applicationfirewall    190
    com.apple.security.TMSafetyNet    8
    com.apple.driver.AppleIntelCPUPowerManagement    220.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    6.0.10f1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport    6.0.10f1
    com.apple.iokit.IOBluetoothHostControllerTransport    6.0.10f1
    com.apple.kext.triggers    1.0
    com.apple.iokit.IOAVBFamily    710.1
    com.apple.plugin.IOgPTPPlugin    700.7
    com.apple.driver.AppleSSE    1.0
    com.apple.iokit.IOBluetoothFamily    6.0.10f1
    com.apple.nvidia.driver.NVDAGK100Hal    12.0.0
    com.apple.nvidia.driver.NVDAResman    12.0.0
    com.apple.driver.DspFuncLib    282.10
    com.apple.kext.OSvKernDSPLib    527
    com.apple.AppleGPUWrangler    3.28.4
    com.apple.driver.AppleBacklightExpert    1.1.0
    com.apple.iokit.IONDRVSupport    530
    com.apple.driver.AppleHDAController    282.10
    com.apple.iokit.IOHDAFamily    282.10
    com.apple.iokit.IOEthernetAVBController    1.1.0
    com.apple.driver.AppleGraphicsControl    3.28.4
    com.apple.iokit.IOAudioFamily    206.5
    com.apple.vecLib.kext    1.2.0
    com.apple.driver.AppleSMBusPCI    1.0.14d1
    com.apple.iokit.IO80211Family    1200.12.2
    com.apple.driver.mDNSOffloadUserClient    1.0.1b8
    com.apple.driver.corecapture    1.0.4
    com.apple.driver.X86PlatformPlugin    1.0.0
    com.apple.driver.IOPlatformPluginFamily    6.0.0d8
    com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
    com.apple.iokit.IOAcceleratorFamily2    404.2.2
    com.apple.iokit.IOSurface    255.1
    com.apple.AppleGraphicsDeviceControl    3.28.4
    com.apple.driver.AppleSMBusController    1.0.18d1
    com.apple.iokit.IOGraphicsFamily    530.14
    com.apple.driver.AppleUSBMultitouch    263
    com.apple.driver.usb.IOUSBHostHIDDevice    1.2
    com.apple.driver.usb.networking    5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice    1.2
    com.apple.driver.usb.AppleUSBHub    1.2
    com.apple.iokit.IOSerialFamily    11
    com.apple.filesystems.hfs.encodings.kext    1
    com.apple.driver.AppleThunderboltDPInAdapter    5.5.8
    com.apple.driver.AppleThunderboltDPAdapterFamily    5.5.8
    com.apple.driver.AppleThunderboltPCIDownAdapter    2.1.4
    com.apple.iokit.IOAHCIBlockStorage    301.200.2
    com.apple.driver.AppleThunderboltNHI    4.7.6
    com.apple.iokit.IOThunderboltFamily    6.8.1
    com.apple.iokit.IOAHCIFamily    288
    com.apple.driver.usb.AppleUSBEHCIPCI    1.2
    com.apple.driver.usb.AppleUSBEHCI    1.2
    com.apple.driver.usb.AppleUSBXHCIPCI    1.2
    com.apple.driver.usb.AppleUSBXHCI    1.2
    com.apple.driver.usb.AppleUSBHostPacketFilter    1.0
    com.apple.iokit.IOUSBFamily    900.4.2
    com.apple.driver.AppleUSBHostMergeProperties    1.2
    com.apple.driver.AppleEFINVRAM    2.1
    com.apple.driver.AppleEFIRuntime    2.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.iokit.IOHIDFamily    2.0.0
    com.apple.security.quarantine    3
    com.apple.security.sandbox    300.0
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.driver.DiskImages    493.0.0
    com.apple.driver.AppleFDEKeyStore    28.30
    com.apple.driver.AppleEffaceableStorage    1.0
    com.apple.driver.AppleKeyStore    2
    com.apple.driver.AppleUSBTDM    456.230.1
    com.apple.driver.AppleMobileFileIntegrity    1.0.5
    com.apple.kext.CoreTrust    1
    com.apple.iokit.IOUSBMassStorageDriver    145.200.2
    com.apple.iokit.IOSCSIBlockCommandsDevice    408.200.1
    com.apple.iokit.IOSCSIArchitectureModelFamily    408.200.1
    com.apple.iokit.IOStorageFamily    2.1
    com.apple.driver.AppleCredentialManager    1.0
    com.apple.driver.KernelRelayHost    1
    com.apple.iokit.IOUSBHostFamily    1.2
    com.apple.driver.usb.AppleUSBCommon    1.0
    com.apple.driver.AppleBusPowerController    1.0
    com.apple.driver.AppleSEPManager    1.0.1
    com.apple.driver.IOSlaveProcessor    1
    com.apple.iokit.IOTimeSyncFamily    700.7
    com.apple.iokit.IONetworkingFamily    3.4
    com.apple.iokit.IOReportFamily    47
    com.apple.driver.AppleACPIPlatform    6.1
    com.apple.driver.AppleSMC    3.1.9
    com.apple.iokit.IOPCIFamily    2.9
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.pthread    1
    com.apple.kec.Libm    1
    com.apple.kec.corecrypto    1.0
    
    EOF
    Model: MacBookPro10,1, BootROM 251.0.0.0.0, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.190.32 AirPortDriverBrcm4360-1315.1)
    Bluetooth: Version 6.0.10f1, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM768E, 751.28 GB
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 3.0 Bus
    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
     
  14. dirt farmer macrumors 6502

    Joined:
    Feb 23, 2005
    #15
    I was always told (several times, a few years ago) that kernel panics were strictly hardware related, but what do I know? I'm slightly more advanced than an 85 year old grandma when it comes to most things computing.
     
  15. keysofanxiety, Feb 9, 2019
    Last edited: Feb 9, 2019

    keysofanxiety macrumors G3

    keysofanxiety

    Joined:
    Nov 23, 2011
    #16
    Oh, you’ve got the same laptop as me. Well, maybe the retina version. 650M, so 2012 MBP.

    Yeah it’s hardware, graphics card on its way out. The first few lines notes graphics panic. The 2012 rMBP 15” had a repair program for this, and although the cMBP didn’t, the failure rate was still high.

    Panic logs show graphics card is the cause. Unfortunately the system’s EOL now so you can’t get an official logic board fitted by Apple.
     
  16. dirt farmer macrumors 6502

    Joined:
    Feb 23, 2005
    #17
    Just curious if you posted this kernel panic log on the Apple forum before embarrassing yourself.
     
  17. Diego Lopez, Feb 9, 2019
    Last edited: Feb 10, 2019 at 10:13 AM

    Diego Lopez thread starter macrumors newbie

    Joined:
    Feb 11, 2008
    #18
    Yes, I did post some logs, and the observations I got were not conclusive. Anyway, strange as it may seem, I do not feel embarrassed at all, given that I am merely acting according to my knowledge, the information I've gathered during this process, and a genuine need to do 2 things: fix my mac and help others with the same problem. Hope I've answered your question. If you have anything useful or constructive to add, please do.
    --- Post Merged, Feb 9, 2019 ---
    Thanks for your input. I do think it is weird that I'd been using El Capitan without any issues for a long time, and it was only right after I installed Mojave that the shutdowns began.

    "One more thing", I had two 2011 15' MBPs that died on me the same year because of the GPU failure that Apple issued a repair program for. This happened before Apple issued the program, so I had two laptops that had to be shelved for a while due to the ridiculous price of getting them fixed. The reason I mention this, is because the symptoms where very different on both of them. The screen died completely but the rest of the machine kept functioning normally. Luckily, I'd kept them stashed away when Apple issued the repair program, and I got a free repair on both of them. I still have them and they are doing fine. But the case of my 2012 rMPB is a bit different. The whole system crashes, I don't just get a black screen. Perhaps, as you say, the GPU is on its way out but not completely done, and this is causing the shutdowns. Hopefully that is not the case, and a future update will fix it.
     

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