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Apple Claims Display Issues on 27-Inch iMac Have Been Addressed
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He has a point though....
Although I don't really CARE if someone wants to buy a Mac as their next computer or not -- the display issues are going to happen with practically ANY brand of computer, especially when you're talking about an "all in one" configuration.
Apple's LCD displays aren't made by them, you know... They purchase them from the same factories that provide panels for the likes of Toshiba, Dell, HP, Sony, Gateway and everyone else out there. When they do a defective production run, or they try to "cheap out" too much on a particular line - you get issues with yellow or pink tinting, uneven backlighting, lines forming down the screen, and all sorts of other things.
Unfortunately for Apple, everyone concentrates their attention on them, because they try to sell a "premium" machine with a higher price tag, and which tends to get purchased and used by clientele who are more demanding. (If your bargain priced Toshiba laptop from Costco develops a bad LCD after a year and you're just the typical user, you're going to think "Crap... I bet the kid knocked it off my desk or something!" and throw it in the trash, upon discovering the 1 year factory warranty just ran out. You're probably not going to get on forums and bitch about it, demand they replace them all, etc.) Doesn't mean those machines aren't developing just as many screen issues as Macs though.
Granted, this deal with 27" iMacs arriving with screen problems, right out of the box, wasn't good at all. Sounds like a quality control problem, which Apple is going to keep fighting as long as they're shipping new units straight out of Chinese factories. (Some manufacturers try to hide these issues by shipping all items to another location where they're inspected again before one ever reaches an end user.) I'm not convinced you can get a Chinese factory to do a good job of quality control for you, really....
Although I don't really CARE if someone wants to buy a Mac as their next computer or not -- the display issues are going to happen with practically ANY brand of computer, especially when you're talking about an "all in one" configuration.
Apple's LCD displays aren't made by them, you know... They purchase them from the same factories that provide panels for the likes of Toshiba, Dell, HP, Sony, Gateway and everyone else out there. When they do a defective production run, or they try to "cheap out" too much on a particular line - you get issues with yellow or pink tinting, uneven backlighting, lines forming down the screen, and all sorts of other things.
Unfortunately for Apple, everyone concentrates their attention on them, because they try to sell a "premium" machine with a higher price tag, and which tends to get purchased and used by clientele who are more demanding. (If your bargain priced Toshiba laptop from Costco develops a bad LCD after a year and you're just the typical user, you're going to think "Crap... I bet the kid knocked it off my desk or something!" and throw it in the trash, upon discovering the 1 year factory warranty just ran out. You're probably not going to get on forums and bitch about it, demand they replace them all, etc.) Doesn't mean those machines aren't developing just as many screen issues as Macs though.
Granted, this deal with 27" iMacs arriving with screen problems, right out of the box, wasn't good at all. Sounds like a quality control problem, which Apple is going to keep fighting as long as they're shipping new units straight out of Chinese factories. (Some manufacturers try to hide these issues by shipping all items to another location where they're inspected again before one ever reaches an end user.) I'm not convinced you can get a Chinese factory to do a good job of quality control for you, really....
Aw, a little upset are we? Don't cry... I'm sure he'll be crawling back to Apple very soon so you can sleep again.
But those several threads dont warrant a news article do they?
There will always be Lemons, but the 27" has consistent problems. With people that I know even.
Gray banding still not addressed
They can claim what they want....the displays continue to show imperfections that would hardly justify them being classified as "addressed"
Take a quick read:
https://forums.macrumors.com/threads/867965/
They can claim what they want....the displays continue to show imperfections that would hardly justify them being classified as "addressed"
Take a quick read:
https://forums.macrumors.com/threads/867965/
You can get whatever you want to pay for.
Apple is just more concerned about margins than quality.
Okay, so the display issues are fixed. What about all the other issues people are having? Fans, logic boards, AirPort Cards, etc...
I received my second iMac today (first one had missing or defective AirPort Card) and the second one has the same issue AND a dead pixel on top of that. Talked with AppleCare for about 30 minutes and they are going to send this one to Cupertino to the lab that captures potential known issues. The previous one was just sent to the return warehouse in PA.
I received my second iMac today (first one had missing or defective AirPort Card) and the second one has the same issue AND a dead pixel on top of that. Talked with AppleCare for about 30 minutes and they are going to send this one to Cupertino to the lab that captures potential known issues. The previous one was just sent to the return warehouse in PA.
Why do I just not believe you on the second one having the same issue as the first? Take screenshots/prove it. No offense.
Okay.
By default there was no AirPort menu in the menu bar, but I managed to get the AirPort menu to show up (via CoreServices folder). Look what it says.
Clearly there's either (a) no AirPort Card present, or (b) (the most logical issue) the card came disconnected during shipping (which in that case, Apple clearly needs to secure that internal cable better). Trust me, I've been a Mac user for a decade. I typically know what the problem is whenever I encounter it.
I'm really happy to hear they've fixed the issue. I was told so by a reseller as well.
I've been lurking here for months and I'm glad my Windows laptop died right when the yellow screens have been fixed. I can't wait for my first Mac to arrive.
Im getting my first mac to..it'll be here in the next couple days.
The only problem I have is the Remote is coming sooner and it shipped separate.
Okay.
By default there was no AirPort menu in the menu bar, but I managed to get the AirPort menu to show up (via CoreServices folder). Look what it says.
Clearly there's either (a) no AirPort Card present, or (b) (the most logical issue) the card came disconnected during shipping (which in that case, Apple clearly needs to secure that internal cable better). Trust me, I've been a Mac user for a decade. I typically know what the problem is whenever I encounter it.
VERY interesting. My apologies for doubting you. I'd suggest a reinstall of OS X. Why? Because it's possible they installed the wrong version of OS X on your system before they shipped it, thereby explaining the lack of Airport card being shown.
Of course, this might not fix it, but it's worth a shot if the rest of the system seems good!
Its not possible to have the wrong version of the OS. Apple's drivers are Firmware Based and stored on the EFI. You just need the .Kexts to access the functions properly.
Take the computer back.
It's going back here in about 20 minutes. Glad to see the shipping times for new iMacs is now at 24 hrs (1-3 days for CTOs). Hopefully I'll get #3 before the end of the week.
Apple Store staff are liars and deniars. They won't even talk about yellow tinge and dismissed the fact that my second i5 (with very mild tinge) had two black screens in one day. They wanted to charge me a restock charge but after much discussion refunded everything and basically told me but not in these words to go away. Screw them, I ordered an i7 over my iPhone ater getting a full refund. Now i'm hearing defects about week 9 from Shanghai. My last two were built in the USA-yeah, sure. It's coming today. If this one is a loser, then looks like Acer, HP, or Dell is in the picture. Do Apple Store employees remind you of moonies?
re: Apple store staff
It's sad, really. The Apple Store staff *used* to be quite good, overall, at least for the first 2-3 years they were open. At some point in time, they started the insane business practice of preferential hiring of people who had NO previous computer sales or tech. experience as their salespeople. From there, it quickly changed into some kind of "fashion show" of young people trying to be "hip" and "trendy" by working there.
At the local Apple Store, the impression I get (both from my own visits and from stories I hear from others who shop there) is that they have a few good techs hidden away in the back room. The typical "Genius Bar" employee is knowledgeable in key areas, as well -- but again, will run back into the back room to ask the person/people back there questions whenever they get stumped. The regular sales floor staff? Useless for anything beyond ringing up a sale and possibly pointing you to where something is on a shelf!
I watched the truly GOOD salespeople quit the Apple Store and take jobs selling Macs at other computer stores, around here. At first, you'd see them at the local CompUSA in the Apple dept. Then CompUSA closed their doors here, and now I've run into a couple of them in Micro Center, or working for one of the "mom and pop" Mac stores.
It's sad, really. The Apple Store staff *used* to be quite good, overall, at least for the first 2-3 years they were open. At some point in time, they started the insane business practice of preferential hiring of people who had NO previous computer sales or tech. experience as their salespeople. From there, it quickly changed into some kind of "fashion show" of young people trying to be "hip" and "trendy" by working there.
At the local Apple Store, the impression I get (both from my own visits and from stories I hear from others who shop there) is that they have a few good techs hidden away in the back room. The typical "Genius Bar" employee is knowledgeable in key areas, as well -- but again, will run back into the back room to ask the person/people back there questions whenever they get stumped. The regular sales floor staff? Useless for anything beyond ringing up a sale and possibly pointing you to where something is on a shelf!
I watched the truly GOOD salespeople quit the Apple Store and take jobs selling Macs at other computer stores, around here. At first, you'd see them at the local CompUSA in the Apple dept. Then CompUSA closed their doors here, and now I've run into a couple of them in Micro Center, or working for one of the "mom and pop" Mac stores.
re: You can get whatever you want to pay for
I disagree. Apple *may* in fact be more concerned with margins than quality, but that's still more opinion or theory than provable fact. I'd actually say Apple considers quality an important differentiator between them and their competition. The problem is, they seem to dump all their money into up-front R&D to achieve that with a given product. Then, if mistakes are made or some detail is overlooked -- they struggle mightily to keep selling it anyway, at least until the next product revision is due for release. That's why people have said for decades with Apple, you "don't want to buy a revision A product" from them.
Where I disagree is with the idea that it's just a matter of being willing to pay more, to get top quality out of Chinese factories. Their ability to build quality products has greatly increased in recent years, but I don't think they've fully caught up with what's possible in some other countries. It's still considered generally true, for example, that the best LCD televisions all come from Japanese factories. I don't think a single one of the "top ranked" sets is manufactured in China.
I disagree. Apple *may* in fact be more concerned with margins than quality, but that's still more opinion or theory than provable fact. I'd actually say Apple considers quality an important differentiator between them and their competition. The problem is, they seem to dump all their money into up-front R&D to achieve that with a given product. Then, if mistakes are made or some detail is overlooked -- they struggle mightily to keep selling it anyway, at least until the next product revision is due for release. That's why people have said for decades with Apple, you "don't want to buy a revision A product" from them.
Where I disagree is with the idea that it's just a matter of being willing to pay more, to get top quality out of Chinese factories. Their ability to build quality products has greatly increased in recent years, but I don't think they've fully caught up with what's possible in some other countries. It's still considered generally true, for example, that the best LCD televisions all come from Japanese factories. I don't think a single one of the "top ranked" sets is manufactured in China.
Well I hope this is true, but I've recently bought a 27" iMac from the Sydney store thinking the problem was mainly in the USA and Europe. Lo and behold it had the yellow tinge in the bottom centre of the screen. Luckily I noticed it before the return date had expired, so I packed it up and went back to the store to swap it. To their credit they were very good and they swapped it straight away. They said they'd not really seen the issue in Australia, so I assumed it was a one off. I got home unpacked, turned it on and there was the yellow tinge in the exact same area of the screen!
I called the store and they have offered to swap it again, and this time they will take it out in the store and check it before I take it away. I've made a copy of the iMac screen test, so will take that with me and test it before I walk away again. If that one has the same probelm I'll get a full refund and wait till I know it's 100% fixed!!....how long that will be I daren't think booooo hooooo sob sob!
I called the store and they have offered to swap it again, and this time they will take it out in the store and check it before I take it away. I've made a copy of the iMac screen test, so will take that with me and test it before I walk away again. If that one has the same probelm I'll get a full refund and wait till I know it's 100% fixed!!....how long that will be I daren't think booooo hooooo sob sob!
Gizmodo reports that it has received official word from Apple that the company has addressed issues with flickering and yellow tinting on its 27-inch iMac models.For its part, however, Gizmodo notes that it is still receiving reports of yellow-tinted displays from iMac purchasers, although it is encouraged by reports of at least some customers receiving machines free of the issue.
Early reports of flickering have been addressed through a pair of firmware updates that appear to have solved the problem for existing users. More recent complaints of yellow-tinting on the iMac's displays also surfaced, with a report claiming that Apple had at least internally acknowledged the issue and had halted production of the machines pending a fix.
Apple quickly refuted claims that production had been halted, and pointed to high demand as the cause of ongoing shipping delays for the machines. Apple had also reportedly been offering 15% rebates to purchasers of the troubled machines, but today's comments from Apple are the first official claim that both issues have been addressed.
Meanwhile, availability of the 27-inch iMac models has continued to improve, drifting down to 3-5 business days for shipping windows earlier this week from 5-7 business days earlier and as much as three weeks for orders placed through Apple's U.S. online store back in January.
Article Link: Apple Claims Display Issues on 27-Inch iMac Have Been Addressed
I have gone through 3 iMacs. Two i5s and one i7. I am not counting a replacement i7 that arrived this past week with a bashed box which I returned and never unpacked. All three had degrees of yellow tint. The latest (week 10) had the worst yellow screen. Now that Apple has acknowledged the issue, they have been trying to be helpful. I remember, however, mentioning the yellow screen issue at my local Apple Store before I purchased my first iMac in early February and was told by the sales associate in that annoying uptalky way that "we don't discuss rumors." I was waiting for my first iMac to be brought to me at the Apple Store and I expressed some nervousness about the yellow screen issue among other things to one of the managers and she said "I dont know if I want to sell you this iMac because I have a lot of confidence in what we make and if you're going to be unhappy, then i don' think you should buy it." Talk about condescending BS. Anyway when I read that the yellow tint affects only .1% or 1% of iMacs sold, that is pure crap. At last half of the display models at the Apple Store had it. The sample at Best Buy was horrible. In fact, I looked at the Safari history on their sample 27" and there were at least 20 hits on the imaqsqueaked website. So much for 1%. I am hoping my new one arrives with no or minimal yellow tinting and no other issues. I had a failed HD on my last one as well. Presently I am using my dying Vaio with a $200 Samsung 23" 16:9 very acceptable screen.
Well I hope this is true, but I've recently bought a 27" iMac from the Sydney store thinking the problem was mainly in the USA and Europe. Lo and behold it had the yellow tinge in the bottom centre of the screen. Luckily I noticed it before the return date had expired, so I packed it up and went back to the store to swap it. To their credit they were very good and they swapped it straight away. They said they'd not really seen the issue in Australia, so I assumed it was a one off. I got home unpacked, turned it on and there was the yellow tinge in the exact same area of the screen!
I called the store and they have offered to swap it again, and this time they will take it out in the store and check it before I take it away. I've made a copy of the iMac screen test, so will take that with me and test it before I walk away again. If that one has the same probelm I'll get a full refund and wait till I know it's 100% fixed!!....how long that will be I daren't think booooo hooooo sob sob!
From my experience, I noticed that AppleCare had admitted the issue but the retail stores avoid anything "negative."
EXCEPT Sharp LCD TVs, manufactured in Japan have had horrid banding problems for years. I'm not sure how they are now but I had to return a few and finally bought a Sony Bravia made in Mexico that had a much better display.
