I got a brand new 5s from the Verizon store back in June. I watched the Verizon employee break the seal and unpackage my new iPhone. Flash forward 8 months, I noticed my display glass is a bit loose and makes a creaking noise when I push on it. So, I make an appointment at my local Apple Store to have them look at it since I am well within the 1yr. warranty (I didn't purchase AppleCare). The tech takes my phone to work on it in the back and when she returns she tells me she can't work on because it looks like the device has 3rd-party parts attached including the LCI indicators, home button and receiver grill . She also suspected the display was non-apple but couldn't confirm this without removing the display and scanning the code. She also told me that if the code is invalid she can't put the phone back together. I explain that this cannot be true because I bought a new phone. She advises me to talk to Verizon. I call and visit a Verizon store and they both insist that they do not sell refurbished iPhones in corporate stores. Those can only be bought online and based on the sales receipt I got a brand new iPhone. I've never had my phone replaced or had any work on the phone since I bought it, but it seems like both companies don't believe my story. I suppose Verizon could be selling refurbished phones as new or maybe there is a fraud issue in the Apple or Verizon supply chain, but this is all speculation and I have no proof. Has anyone else heard of this issue? Any suggestions on what I can do? Obviously I would like Verizon or Apple to replace my phone with a genuine product or to honor all warranties.