I don't know. I am going to see if I can dig it up when I get home from work. If someone knows for sure, it would be nice to save me some time.
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Apple Collecting Customer Information in Effort to Address iPhone Upgrade Program Pre-Order Issues
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Did you not sign up on pre order night? This was on option through the Apple Store app. I'm a new member and just clicked upgrade program as my payment method. I had to put in my credit card info, my social, and my DOB and it said I'd find out later if I was accepted into the program. I got my confirmation email immediately and about 12 hours later got verification that my loan request was approved. It also is shipping (2-3 weeks though) and I don't need to go in store.
Edit: sorry, I didn't read further into the thread to see it was a UK only issue
This wasn't about "buying into the IUP". That actually went very well this year. My wife bought into it and it was very easy.
The problem was for those trying to "upgrade using the IUP they bought into last year". That didn't work so well.
Just to clarify.
The problem was for those trying to "upgrade using the IUP they bought into last year". That didn't work so well.
Just to clarify.
Currently on hold for 1hr 26min. After 40min hold got a nice lady. Explained that I'm currently enrolled in the IUP and tried ordering a phone as soon as pre-orders went live but nearly al the models showed as sold out. She took my number, IMEI, 1st and 2nd preferred models and preferred store - said she would wait with me on hold for the team handling the situation. She keeps checking back in every 5-10min - super nice. I used to work in Apple retail and can certainly tell you that being friendly and not having an attitude when calling in gets you further than bitching at the specialist.
Because being on hold for 90 min and still not having any answer is getting far, right?
Here you go, it sounds like he reads all emails and then forwards on to executive team to help out if necessary. Cant promise anything, but may help!
http://www.ceoemail.com/s.php?id=b-9165
Okay, I've sent him an email. I even CC'd Tim Cook into the email. I feel like such a rebel, but it's a cause that needs fighting because we missed out just as much as those in the US.
Would make a lot more sense, but it is probably harder from the business side. Double the shipping charges they have to absorb, and you will have x% of bozos try to keep both phones and the bank has to write that off, making it not profitable.
Nope, just ship it directly to the nearest store (all IUP customers had to sign up at a store so they'll most likely live near one too). You get an email notifying you that your iPhone is waiting at the store for pick-up. You trade in your current phone and grab your new one at the store. No shipping nonsense, no trying to keep both phones. It's just a simple solution that works, something that Apple should've implemented from the start.
Awesome, haha don't worry - I copied in Tim also
! Hopefully it works out for you, which phone we're you trying to get?
Awesome, haha don't worry - I copied in Tim also
iPhone 7 Plus 32GB Black
Never said I was getting far - just trying to be optimistic and let others on this forum know about my experience thus far. I specifically read through the comments to learn about the experience of others and felt it might be helpful to someone if I posted my own.
I might be one of the first to hit the 48 hour point since I finally got through to Apple Support. No call back. Not a good sign.
I did get a separate call about an email I sent Tim (during the first day when Apple Support was impossible to reach). Hopefully something will come of that.
I did get a separate call about an email I sent Tim (during the first day when Apple Support was impossible to reach). Hopefully something will come of that.
Same here. No reply yet. Emailed the rep whom I had spoken to. No response. Left voicemail also. Let's see.
Yup. UK only issue this one, which we're being ignored about so far. Which is why we're emailing execs now. The only option we had was to upgrade in person at an Apple Store, after making an impossible reservation.
I reached out to Apple yesterday (Sunday Morning) and they knew what I was talking about as soon as I told them I am an existing Apple Iphone Upgrade Program member. They took my IMEI and Serial number down to verify that I was indeed eligible for an upgrade then tranfered me to the "Top Secret" Iphone Upgrade Program Team. Super polite and apologetic but after I hung up with them I didn't feel complete trust that this was going to do anyting. I hung up without getting the persons name or job ID no confirmation. Was told I would receive an email 10min after we ended the conversation never got one. Also was told give us 48 business hours and we'll get back to you. So I called back the Sunday Evening and asked if I could get in touch with the person I spoke to but they didn't have any record of it so I got transferred back to the "Top Secret" Iphone Upgrade Team with a new rep answering which sent me an email as we were speaking with his direct phone extension and email address and that he was going to forward my info (IMEI, SN#) to their Supervisor/Manager running this team to follow with whom ever the 1st rep was that I had spoken to and make sure that someone was actually still working my "Trouble Ticket"... Emailed the 2nd rep back this morning to get an update on that and have not heard back yet. Will keep you guys posted...
Was on hold for about 48 minutes, got connected with an associate, where she asked my name and my carrier. As soon as I told her T-Mobile, she went on and said there was nothing that could be done for T-Mobile customers. After a number of questions from my end, I got the same answer. I expressed my unhappiness for wasting 45 minutes of time waiting for something that could easily have been noted on the IUP website. I got a "I am sorry". She did not take any of my details, and for all that matters, Apple will never know how to remedy things for me as she didn't even take my contact details. Great.
(Edit: By the way, I was one of the many that was there waiting before 12:01 am Pacific on reservation day, only to find that all three of my local stores had no availability of iPhone 7 Plus for T-Mobile. All three stores within a matter of a minute of time, for all colors, all sizes...)
(Edit: By the way, I was one of the many that was there waiting before 12:01 am Pacific on reservation day, only to find that all three of my local stores had no availability of iPhone 7 Plus for T-Mobile. All three stores within a matter of a minute of time, for all colors, all sizes...)
If you don't return the old phone, Citizens One would just keep charging you the monthly fee for the remaining months of the 24 month loan, then the phone is yours anyway. Nobody needs to write off anything.
I'm not sure what everyone on hold is waiting for.
It's not like they are going to make more units for you overnight.
All units they have are spoken for, the only way they will "find" one for you is to steal it from someone else! Which is the exact "preferred" treatment you said you are not asking for, just want it to be equal, apparently.
It's not like they are going to make more units for you overnight.
All units they have are spoken for, the only way they will "find" one for you is to steal it from someone else! Which is the exact "preferred" treatment you said you are not asking for, just want it to be equal, apparently.
I have seen some posts from some UK members who said they have to go to the store to sign up, but that is not the case in the US. I signed up for the first time Friday and did it completely online.
I smell a lawsuit coming from anyone who has to pay for a 13th or 14th month on their iPhone 7 because Apple dropped the ball.
I'm not sure what everyone on hold is waiting for.
It's not like they are going to make more units for you overnight.
All units they have are spoken for, the only way they will "find" one for you is to steal it from someone else! Which is the exact "preferred" treatment you said you are not asking for, just want it to be equal, apparently.
They will take from the walk in allotment, they won't be "stealing" it from someone else.
I know this plan isn't working out so great for certain people right now, but I still wish we had this option in Canada. I'd sign up.
