Thank you to everyone who has said to call. I called this morning( 10:30 am eastern). Waited about five minutes on hold. I got to a general person first who took all of the information that was needed, serial number, my name, which phone I wanted, where I wanted to pick it up and so forth. I was then transferred to an iPhone upgrade program specialist which I waited on hold about four minutes to connect. He apologized profusely over me not being able to order my phone and that was not what they had intended with the upgrade program. He went over all of my information again specifically which phone I wanted (7+) which color I wanted (black) and which storage configuration I wanted (128) and where I wanted to pick it up. I also informed him that either black would be fine and that I would take either the 128 or 256 and I gave him two different stores that I am willing to go to. He thanked me for being so flexible. He told me he has access to much better tools then online or the first person I spoke to and can see all the inventory at the different stores. He also informed me that stores are getting new supplies now also. He could not guarantee me a phone on Friday but he felt with my flexibility that he was very very confident they would be able to get me a phone on Friday. He sent me an email with all of his contact information while we were on the phone and waited to make sure I received it. He said I should hear from somebody within 48 hours and if I do not I am to email him directly. He said they would be calling me versus emailing me with a solution.
That entire process was very pleasant I had no issues. I figure I have nothing to lose as I was unable to order a phone so if they are able to get me one that is great if not I'm not any worse off than I was before I called.
