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Apple Collecting Customer Information in Effort to Address iPhone Upgrade Program Pre-Order Issues
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The actual hands on said the Jet Black is the least slippery iPhone they've held. Not that it matters much as most people use a case.
I was reading that the jet black has some grip to it and Rene Ritchie from iMore indicates that as well. The current phone I have is very slippery (6S). As far as the extra payment is concerned - why does that matter?
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I called them Sunday morning. Got the first email an hour later then got the phone call today at 10pm (the next day)
Finally got off of the phone after over three hours. The final guy I got to was awesome, very helpful. Gave me the same deal that you guys all got. I should be getting a call back in 48 hours. He took down two models, and two retail stores. He was also cool enough to do my fathers order on the phone too. Apple is making things right and I appreciate it. Now I'm going to listen to King Crimson or something to erase those 3 on hold songs from my head haha.
I would encourage everyone who is in this situation to call the 800 number. I called tonight around 9PM EST. It took about 50 minutes to get through to the first level person. They seemed to understand what was going on and transferred me to the IUP people. She pre-warned me that people were waiting 1-2 HOURS when she transferred them.
It took about two hours on the second wait, but when I got through the person knew all about the issue. He searched for an iPhone 7+ for me and confirmed that they inventory did not show ANY for the entire state of Michigan (we have 5-6 Apple Stores). He said this was not correct, and that his team would get back with me in 72 hours (note this is up from the 48 hours people were reporting originally). He asked what I was looking for, and what my two color choices would be (iPhone 7+ AT&T/128GB in Silver or Gold).
He e-mailed me his contact information and said I should heard from someone by PHONE within 72 hours, but to check my e-mail as well. He said I could try to contact him after that, but did warn that he was on the phone almost constantly.
I'm getting the feeling that Apple knows they screwed up and is taking a brute force approach to addressing this one by one.
I am also purchasing a new phone for my daughter and have an 8AM appointment at the store Friday to pick it up. My backup plan is to see what is in the store at that time. The local staff said that as of 09-11-16 they didn't think they would get ANY iPhone 7's. This would match up with what I saw online @ 3:00AM for the pre-order. No iPhone 7+'s available at my store.
The guy I talked with from Apple made it sound like this was NOT correct, and that the store would have stock. Worst case I would suggest people show up at the store ASAP on Friday and see what is available. Hoping that it won't be as bad as it has been in the past. For the 5S launch, I wanted a gold phone and there were none available. That was the only time I left a launch w/o a phone.
Really hoping that they get this worked out for next year. Best idea I have heard yet is to let people order new phones with a new iPhone upgrade, and to continue to bill the OLD phone until it is returned to either the store, or shipped back. Either that, or just let you ship phones to the store for pickup. There were phones in the config I wanted that could be SHIPPED, but not picked up at the store...
Good Luck Everyone!
I am not new to the upgrade plan. I joined last year when I upgrade to my space grey 6s. I joined, because I upgrade every year. I did try again, only to get the recording that due to the volume of calls, they could not take mine. This is frustrating.
Well that extra payment is the main reason why the entire IUP community is concerned right. If u don't get that still sorry but read everything in detail.
Does anyone find that one song in the music queue a little pornographic? I had my phone on speaker while waiting on hold and then at the end of the song the girl starts making moaning noises... There could be children with IUP issues, come on Apple.
Not sure if children have IUP issues since you need to be approved for a loan via credit check. But i do get your point
Was on the phone for 2 hours and 42 minutes all said and done. The specialist at the beginning needed a little coaxing in order to transfer me to the iPhone Upgrade Team and that was a hour and a half wait. Once I spoke to him I told him I was interested in a 7 plus matte black in either 128gb or 256gb and he said they would contact me within 72 hours. Hopefully I can get it on launch day, but we shall see.
!!$#%!#$^%!Y$%T@!#(*%$^T&@!#(%T
Three calls. 2h11m - disconnected. 2h5m - disconnected. 47m - disconnected with "our office is currently closed"
So %!!$ing mad.
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Three calls. 2h11m - disconnected. 2h5m - disconnected. 47m - disconnected with "our office is currently closed"
So %!!$ing mad.
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I've gotten dropped twice before the last one, both times they had my number, neither called back. I wouldn't expect one.
First world problems! Relax. Have a cup of tea. Is it that big of a deal if you have to wait a bit to get your shiny new iPhone?
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How is it guaranteed? You can pay off the phone and quit the program at any time.
It's frustrating that those of us who went for the IUP have to wait LONGER because they didn't allocate capacity properly. Yes, it is that big of a deal, because at this point I will wait for a month. I should have been able to preorder on Friday like everyone else, but like almost every other IUP customer, I got screwed over.
Yeah I mean, what the hell did they think? That we who signed up for the upgrade program would NOT want to upgrade right away?!
You would think that they would pre-allocate one device for everyone on the upgrade program, and then release it only if you elect NOT to upgrade. I can't understand why that isn't what they did.
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Same here. I had a feeling originally I should have just bought the thing outright on a 1-year interest free credit card. Would have been so much less hassle. Then just sell it on eBay when I'm done.
"But selling it on eBay will be such a hassle," I thought.
Lesson learned.
Dude. What? You have the patience of a saint.
Awesome, haha don't worry - I copied in Tim also
I just got off the phone with a guy from the 'Executive Communications' department or whatever, basically the people you end up speaking to if you email the execs which is what a lot of us have done. He said they're so very sorry about what's happened and Tim Cook is WELL aware of the issue both in the US and in the UK. They said they really believe people will be able to get the configuration they want over the weekend and into next week, as demand becomes a little weaker. He went on to explain that Black and Jet Black models were in particular high demand and they would be prioritising these models after launch so people can get what they want eventually. He said they appreciate the feedback and that people should be assured that the highest execs in the company are well aware of what's going on and how angry people are.
He said he was certain the system would be improved for next year - I mentioned my idea about automated reservations for IUP customers, he seemed pretty much in agreement with me but obviously said they'd work on improvements for next year. I'm pretty satisfied with that answer, he knew exactly where I was coming from and I could tell the opinions he was sharing matched mine and were very candid and I'll be eagerly trying to get a reservation in for this weekend if not sometime next week, he seemed pretty confident on that.
For what it's worth, he said the Managing Director had personally forwarded my email for follow up. I didn't ask if Tim Cook had seen it too, but I'd presume not.
Ps. It does make me feel bad for these execs though! They must wake up to hundreds of thousands of emails from customers whom they then have to forward to the exec comms team. Maybe they have different internal addresses for 'real' work emails.
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T-Mobile is selling 4 times as many this year and matte black is the popular color. http://iphone.appleinsider.com/arti...phone-6-launch-matte-black-most-popular-color