I pre-ordered the 7+ 128GB Black about 2 mins after preorder went live under the upgrade program and it shows a delivery date of Sept. 27th - 29th. Not sure what everyone else is telling them, but I just got off the phone with them and they were zero help. Just told me sorry and that it was a popular model.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Collecting Customer Information in Effort to Address iPhone Upgrade Program Pre-Order Issues
- Thread starter MacRumors
- Start date
- Sort by reaction score
Maybe the solution next year is for Apple to get IUP participant's permission to data mine them so that the day the phone is announced you get an email saying "We think you'd like this phone and that you'd like to collect it at this location during the launch weekend"...
Exactly what happened to me. I got up at 1:45 am CDT to make sure I was ready to go at 2am. When the page came alive, I got a black 256gb 7+ in the IUP with a store appointment in the only Dallas store left at 10:30 am. I was then asked to enter my Apple ID and password. Thought I was good until I got kicked back to select a store and there were no appointments left and only two stores in the state of Texas showing availability. My appointment literally got taken while I entered my ID and password.
Or pre-orders for IUP participants a day or to earlier than the general public, similar to how certain credit cards provide you access to concerts tickets before they are available to the general public.
Sounds like this is your first phone through the IUP? This issue is for the folks who signed up for the program last year and want to upgrade. You can only upgrade in store (you have to give the old phone back) and there were issues with the process.
I must have lucked out, I'm upgrading and I had my confirmation email by 03:03:30 EST! 128GB ATT 7 in black with an 8 - 8.30am pickup time on Friday. I went through the App which knew I was eligible for an upgrade and pushed me straight to the reservation system...
I think they told you that because you got the phone you wanted, just not the delivery day you hoped for. Many of us were only given the option for rose gold 30 seconds into selling.
That still doesn't help if they have to allocate launch weekend stock before the phone is announced! They could allocated phone based on what they think you want weeks in advance. If you do want it then great, if not then that store just gets extra inventory...
Using the iPhone Upgrade program at checkout actually went really well for me. I was new to the program this year and I just picked my iPhone, popped in my credit card (and SSN) and was good to go. I got the 1-2 week window on a 7 Plus in Jet Black but nobody got earlier than that so it's not a big deal. Only down side was I couldn't do in-store pickup but it took all my info and even approved me from the Apple store app, so I guess it works for me.
I did this over the weekend and had a similar experience. Very apologetic, very kind. Full admission that this was not right. Yes, Apple really did screw up this preorder for program members, but they very honestly seem to be trying their best to right the wrong.
At this point I don't thin anyone upgrading using IUP will get a phone until October. I just wanted a fair chance to preorder like the rest that are not using IUP.
[doublepost=1473694961][/doublepost]
All phones on IUP are unlocked
You're in the US, different process as I understand it.
For the Uk you have to make a store reservation, for which the ability to do so is restricted to store stock. Also the UK site was screwed and sending us all to the US site. By the time it was resolved there was no stock anywhere.
Hmm, maybe I missed something or hope my order is ok. I logged on at exactly 3am EDT during pre-order, website on my computer wasn't up so I started through the app on my phone. I selected a 256GB iPhone 7 Plus in Black and when I selected pickup, I saw 8am available at an Apple store near me. When I went to check out, it said my pickup option didn't match when the device would be ready and my device slipped from Launch Day to Sept 27 - Oct 2. A little disheartening but I paid the extra $10 for the rush shipping to be delivered by Sept 23 - Sept 27, I clicked the order button and then got an "Oops!" message.
I damn near died but then shortly there after I got my confirmation email with order number from Apple then got my confirmation from Citizens One welcoming to the iPhone upgrade program.
I seem to have my order number and delivery date in order, wondering if I should call however to see if I can pick up my phone on or shortly after launch day?
I damn near died but then shortly there after I got my confirmation email with order number from Apple then got my confirmation from Citizens One welcoming to the iPhone upgrade program.
I seem to have my order number and delivery date in order, wondering if I should call however to see if I can pick up my phone on or shortly after launch day?
I don't know (or really care) how the logistics work, but if they can distribute pre-ordered phones for home/work delivery on launch day, they should be able to do the same for store pickup.
Apple should have been better prepared for this. Having said that, every single person who was unable to pre-order on the IUP program is still going to buy an iPhone 7. And you know what? Their quality of life between should-have-had-it day and actually-got-it day will be better than about 6 billion humans on this planet.
It could be worse, IP7 fans: you could want to buy a modern laptop.
It could be worse, IP7 fans: you could want to buy a modern laptop.
As with another poster, this is the first time you've purchased through the IUP and the issues are for those who purchased with IUP last year and are now looking to upgrade for the first time.
The two most infuriating things with the upgrading program is that the people in the program were limited to only what was in stock at the store specifically set for the upgrade program people AND only available on Friday. You couldn't say, i"ll wait for a matte black and get it on the next shipment or two week shipments later.
The other thing that was really crappy, was my buddy had no problem ordering the exact phone he wanted (matte black+, 256) at 10:06 AM Friday morning through AT&T upgrade program. Where as there was nothing like that for us in the same city via the Apple Upgrade program by that time.
The other thing that was really crappy, was my buddy had no problem ordering the exact phone he wanted (matte black+, 256) at 10:06 AM Friday morning through AT&T upgrade program. Where as there was nothing like that for us in the same city via the Apple Upgrade program by that time.
I'm confused by the terms of the Upgrade program. It says:
Does that mean people can make two payments per month for 6 months? Why would someone do that? Or does this refer to Year 2 of the program, and going forward?
"But you can also upgrade to a new iPhone after just six months, if you’ve made at least 12 payments."
Does that mean people can make two payments per month for 6 months? Why would someone do that? Or does this refer to Year 2 of the program, and going forward?
Is this a UK thing?
[doublepost=1473695667][/doublepost]
No, it means you pay off the difference. If you paid 6 months, you need to pay another 6 months to upgrade. If you paid 8 months, you pay 4 months. If you paid 10 months, you pay 2 months.
I'm sure that was annoying, but do Upgrade members really feel entitled to first-dibs at the latest phones? Isn't it just another financing option, so should be first-come, first-served for all customers regardless of how they pay? It's not like Upgrade members are paying a premium, are they?
