You ordered a very popular model that is in high demand, low volume.
They can't just poof one out of the air.
And they usually always overestimate the deliver date, so you will probably see your much sooner.
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Apple Collecting Customer Information in Effort to Address iPhone Upgrade Program Pre-Order Issues
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They can't just poof one out of the air.
And they usually always overestimate the deliver date, so you will probably see your much sooner.
Ah, I see that now. Wasn't clear in the article.
Hopefully this is not a reflection of what will happen next year!
They are charging for rush shipping? I thought it was all one shipping speed until supply caught up with demand like in years past.
I think they are inferring that you get the 'unlocked' model on the IUP which will be the version that supports all networks.
Hmm, not sure about that, but I had a rush shipping option and if I am paying all this money for this phone, I figured $10 ain't gonna hurt. TRYING to get my phone before I travel on Sept 23rd as well so I am crossing my fingers for a Sept 23rd delivery date, or sooner!
I'm actually on the phone w/ them now (more on hold than talking over last 40 minutes) to see what happens.
Makes sense. Last year being the first year for the US you had to go into a store as well.
Same here. 40 minutes as well. Holding for the IUP Team. They need to hurry up, I have a meeting shortly.
Dont get too upset about not being able to access the 'new' featueres of the iPhone 7 just yet. . Think positively. It is just a slower, heavier, thicker, and much less attractive version of the iPhone 8. There's a whole year yet until you buy the full version - a coupla more weeks won't make a difference. Spend the time getting a new case, Bluetooth headphones and thinking of things that are close to use the wide angle lens for or stuff that is further away to take shots with the telephoto lens with. Job done!
Due to high demand, the model you'd like may not be available. Please call 1-800-MY-APPLE and mention the iPhone Upgrade Program. A Specialist will help you find the model you want.
Oh right, so the iPhone Upgrade Program reservation pool of products were a hell of a lot smaller, rather than just being from the same pool? Yeah, that's not cool.
1-800-MY-APPLE . Let them know you participated in the IUP and ran into issues trying to order a iPhone 7. They will take some info down and get you over to a IUP Specialist.
Exactly the pool was smaller since the reservations availability was based on inventory in the stores
Is it fair that those who purchased their phone outright will have to wait with the dates they are given? I placed my order within the first 20 min. window of the site actually functioning. Still ended up with a Sep. 27-29 date.
EDIT: Just read up, yeah that sucks. I'd complain as well.
EDIT: Just read up, yeah that sucks. I'd complain as well.
Well no luck. Supposedly (and this could be completely wrong which I think it is maybe) because of me being on T-Mobile I need to do the reservation in store. Some hoo-ha because of it where Charles couldn't do anything. I didn't press and I'm not sure if I want to make the trek and just be put in the queue w/ everyone else.
Might try on Saturday when reservations open up again, but if that doesn't work I'll just wait things out. I'm in no rush really, no sort of, no ugh.
When they call back I'll post again. But at this point even that I called and "reserved" nothing was promised to me or confirmed. You got a window that you expect your phone. I got a promise to get a call back in 48h
On the phone now. Agent doesn't seem to know about the new process. I haven't been transferred yet. Agent is saying that because I have an in-store reservation for Friday morning (even though it's not the phone I want), they'll let me switch to whatever inventory I want during my reservation.
Asked agent to search Knowledgebase for "IUP" "IUP Specialist" to make sure I'm not supposed to be transferred to another group for processing. That seemed to help, and she transferred me to another group.
Asked agent to search Knowledgebase for "IUP" "IUP Specialist" to make sure I'm not supposed to be transferred to another group for processing. That seemed to help, and she transferred me to another group.
I'm on the IUP and couldn't get a reservation for a 7+ so I made a reservation for the same model but a 7 instead. You can actually change the model when you go in to the store to do the transaction and my res time is 10AM. I spoke to Apple and the rep was confident that I'd be able to get a black 7+ w/256GB. The res lets you cut the line and choose from whatever stock is available at the time. Doubtful that this tidbit helps those looking for jet black, but it's a workaround in the meantime.