Other Apple.com /Apple Store app iPhone X/8/8 plus Pre-order and Dispatch thread

[Jro29]

To those that are annoyed at people in the IUP getting what seems like preferential treatment, I agree with you.

I placed 2 orders during the 10/27 preorder. The first was an AT&T NEXT order at 3:11 and the second was a full priced AT&T 256 GB SG iPhone X at 3:31.

The first order just went “Preparing to Ship” on Monday and the second is still at “Order in Progress”.

How is it fair that people after my order already have their phones cause they got bumped up for being in the IUP? If you think about it any person buying a full priced phone should’ve gotten the same treatment because Apple is getting all of their money at once from them. Now I’m not saying I should’ve gotten bumped up too, but it would’ve been nice for Apple to do a first come, first serve no matter how the person is paying for their iPhone. Apple knows people want their phones and if they’d have moved everyone up fairly we’d all be happy instead of people not in the IUP feeling neglected.

I understand I was quoted a delivery date and will have my iPhone in that time period, but the IUP people were also quoted those same days and most already have their iPhones. That’s not right.

I guess I might agree with you if the first come first served was based on time spent in an actual line or significant outlay of effort or expense. But pretty much everyone on this forum was online at 12:01 Pacific trying to order the phone. The people with earlier dates basically got lucky. Apple essentially allocated the shipping dates by lottery.
So why get annoyed if they are doing the same thing with who they move up?

I think it’s funny that people feel they earned their place in the queue when that really isn’t the case at all.

 

[nws0291]

Still nothing on my IUP orders. ATT 256 SG and 256 Silver. First order completed 5 minutes after preorder and second was held 10 minutes after pre-order.

Annoying that many who ordered far after me for the same config are getting their phones. Regardless of IUP or PIF or carrier programs.

 

[rparent63]

I was on the 17-24 November group too. AT&T Next plan. Order put in on Oct 27 at 12:16am PST. Space Gray 256GB AT&T. Was still processing this morning in Apple Store. I saw all three of my local Apple stores had them in stock this morning as of 6am. So I cancelled the pre-order with Apple and ordered one for pickup at my local Apple Store. Pickup at 11am today. Never again pre-ordering. This was a joke this year. Apple should at least of handled the preordered phones first.

 

[NewdestinyX]

I was on the 17-24 November group too. AT&T Next plan. Order put in on Oct 27 at 12:16am PST. Space Gray 256GB AT&T. Was still processing this morning in Apple Store. I saw all three of my local Apple stores had them in stock this morning as of 6am. So I cancelled the pre-order with Apple and ordered one for pickup at my local Apple Store. Pickup at 11am today. Never again pre-ordering. This was a joke this year. Apple should at least of handled the preordered phones first.

How did you get ATT to release your upgrade so that your new in store pickup would be your upgrade - rather than the pre order one?

And please explain the steps to check your local Apple Store for inventory and reservation. Thank you!

 

[Norm4nd]

I placed two orders at 12:12 PT and 12:16 PT. I got 11/17-24 on both. The first one just Shipped but I'm getting a 11/16 delivery date. Do you think this is accurate? The second order has not moved.

 

[Inf4life]

My phone got scanned at Incheon at 752pm, anyone else on that plane??

 

[bparks115]

I guess I might agree with you if the first come first served was based on time spent in an actual line or significant outlay of effort or expense. But pretty much everyone on this forum was online at 12:01 Pacific trying to order the phone. The people with earlier dates basically got lucky. Apple essentially allocated the shipping dates by lottery.
So why get annoyed if they are doing the same thing with who they move up?

I think it’s funny that people feel they earned their place in the queue when that really isn’t the case at all.

Clearly it’s not the case when people are getting deliveries prioritized if they used the iUP. You’re still missing the point... we’re saying it SHOULD be first come, first serve as Apple *claims* it is. And that is most definitely their claim.

It adds to customer frustration when stores are being stocked with phones on a daily basis while preorders still haven’t been filled.

 

[Jacc Sparrow]

I was on the 17-24 November group too. AT&T Next plan. Order put in on Oct 27 at 12:16am PST. Space Gray 256GB AT&T. Was still processing this morning in Apple Store. I saw all three of my local Apple stores had them in stock this morning as of 6am. So I cancelled the pre-order with Apple and ordered one for pickup at my local Apple Store. Pickup at 11am today. Never again pre-ordering. This was a joke this year. Apple should at least of handled the preordered phones first.

Did you have to call ATT to reset the next upgrade? I tried the same thing on Sat, and had so many issues. Cancelled ATT order, couldnt order again because of the next upgrade. had to wait 24 hours and missed all of the phones. My wife hates me now

 

[WizardHunt]

no update on mine and they charged me Saturday morning.

You are telling me that Apple charged your credit card on sat which that date is nov 4, which is way too early to have your card charged with a scheduled delivery of Nov 17-24? If you have a delivery date of nov 17-24 then usually your card would be charged no earlier than a week depending on if the shipment is coming from China or from USA? I am in this category of 11-24 and mine has not charged , changed, or anything . I originally was scheduled for Dec11-18 now set at nov 17-24. But I seen others go from Dec 11- to
Nov 3rd so I don’t know what is going on.

 

[CyNoob]

ppap

 

[eleven24]

Not sure what point you’re trying to make so I’ll just answer your question.

Pre-orders are supposed to be based off a first come, first serve basis. So take two people, using the same carrier, and pre ordering the exact same phone. Person A gets their preorder in 10 minutes in after pre orders go live and uses the AT&T Next program to finance, meanwhile person B gets their preorder in at 20 minutes after pre orders go live but uses the iPhone Upgrade Program to finance.

Person B, having gotten their order in later, initially gets a much later shipping date in than person A, but because they chose to finance with the iUP, rather than carrier financing, they’re ship date gets moved up and they receive their phone a lot earlier than person A.

So to answer your question, it defeats the purpose of “first come first serve” preorders, and also essentially punishes the customer choosing to not use Apple’s finance plan. That’s why, in my opinion, it’s wrong. Apple shouldn’t treat customers that way.

So based on the above scenario you're suggesting Apple is mistreating customers because someone who may have ordered TEN minutes after another person would receive an earlier ship date?

I honestly don't know how you make that call to Apple citing "I read on a message forum that someone else placed their order after me yet has an earlier ship date". I don't know what goes on behind the scenes, but logic would tell me that there is an extra processing step or steps that go on when the consumer isn't directly purchasing from Apple. In this case AT&T is a middleman in this transaction, which one would think would add another layer of transaction processing - even after the submit button and an order confirmation was generated.

Then there's the business aspect of the transaction. Apple most certainly gets nothing from the financing revenue generated in the AT&T NEXT program, but I'd bet everything I have that they get a percentage (if not all) of the IUP financing revenue. From that perspective, AT&T NEXT is their competitor & Apple would be foolish to not take advantage of putting the IUP customers first.

All that said, I placed my order at 7:00 AM EST, 4 hours after ordering went live. I did so via the IUP & my phone originally had a mid-late December delivery date. It has since been bumped up & I will be receiving it on Friday.

 

[dalmoradie]

You are telling me that Apple charged your credit card on sat which that date is nov 4, which is way too early to have your card charged with a scheduled delivery of Nov 17-24? If you have a delivery date of nov 17-24 then usually your card would be charged no earlier than a week depending on if the shipment is coming from China or from USA? I am in this category of 11-24 and mine has not charged , changed, or anything . I originally was scheduled for Dec11-18 now set at nov 17-24. But I seen others go from Dec 11- to not 3rd so I don’t know what is going on.

I called Apple up and they told me it is just a preliminary charge to see if my cc is good for the amount. It still shows as pending up to now and nothing has changed on my status.

It's weird because I ordered an Apple Watch series 3 at the same time i ordered the X and when they charged my card for the watch, it shipped the same day - no preliminary charges or anything.

I'm sooooo frustrated right now... I leave for a 2 week cruise on the 20th and I was hoping to take my new phone with me for pictures and all

 

[TimeSquareDesi]

I was on the 17-24 November group too. AT&T Next plan. Order put in on Oct 27 at 12:16am PST. Space Gray 256GB AT&T. Was still processing this morning in Apple Store. I saw all three of my local Apple stores had them in stock this morning as of 6am. So I cancelled the pre-order with Apple and ordered one for pickup at my local Apple Store. Pickup at 11am today. Never again pre-ordering. This was a joke this year. Apple should at least of handled the preordered phones first.

This is the sentiment of many on here. Too bad the line sitter in my area is so awful. If you get to the apple store at 6am, there are 12 people already in line, each buying 2 phones, and when the store opens, the phones are all sold out for everyone else on line.... GRRRRRrrrr....

 

[SmileyU]

My phone got scanned at Incheon at 752pm, anyone else on that plane??

Mine shows arrival at 7:46 so we must be on the same plane !

 

[djon41]

My phone got scanned at Incheon at 752pm, anyone else on that plane??

I am. Hopefully it leaves for Anchorage soon!

 

[bparks115]

So based on the above scenario you're suggesting Apple is mistreating customers because someone who may have ordered TEN minutes after another person would receive an earlier ship date?

I honestly don't know how you make that call to Apple citing "I read on a message forum that someone else placed their order after me yet has an earlier ship date". I don't know what goes on behind the scenes, but logic would tell me that there is an extra processing step or steps that go on when the consumer isn't directly purchasing from Apple. In this case AT&T is a middleman in this transaction, which one would think would add another layer of transaction processing - even after the submit button and an order confirmation was generated.

Then there's the business aspect of the transaction. Apple most certainly gets nothing from the financing revenue generated in the AT&T NEXT program, but I'd bet everything I have that they get a percentage (if not all) of the IUP financing revenue. From that perspective, AT&T NEXT is their competitor & Apple would be foolish to not take advantage of putting the IUP customers first.

All that said, I placed my order at 7:00 AM EST, 4 hours after ordering went live. I did so via the IUP & my phone originally had a mid-late December delivery date. It has since been bumped up & I will be receiving it on Friday.

Your situation is a better representation of why people like me are frustrated. We wake up (in some cases) in the middle of the night to try and get first dibs on the new phone but end up with a later-than-launch ship date (in my case, it was because the Apple Store app didn’t open up for me until about 3:10am EST). I initially got a 3-4 week ship date. Fine, fair enough. Then other customers, like yourself, don’t order for another few *hours*, with a shipping date a month after mine, and yet Apple has prioritized your delivery simply because of the iUP.

Apple *claims* pre-orders are based on “first come first serve”. If they’re not, and iUP orders are prioritized, I think Apple should advertise that as a selling point. “Want your delivery moves to the front of the line? Finance through us and we’ll guarantee earlier delivery on all iPhone preorders.” Simple, effective selling point to attract more customers. But they continue to claim its based on a queue, yet the evidence proves otherwise. Perhaps you’re just more patient than I am, in which case congratualtions. But for those of us who continue to see deliveries bumped up while ours remain stagnant, we’re allowed to be annoyed and disagree with how Apple is handling pre orders.

 

[qwerty1202]

Can someone send me the link for track by reference. I can’t get the mobile site of ups to load it

 

[SmileyU]

I am. Hopefully it leaves for Anchorage soon!

I cannot find the flight number to track it, have any of you found the info?

 

[David4077]

Your situation is a better representation of why people like me are frustrated. We wake up (in some cases) in the middle of the night to try and get first dibs on the new phone but end up with a later-than-launch ship date (in my case, it was because the Apple Store app didn’t open up for me until about 3:10am EST). I initially got a 3-4 week ship date. Fine, fair enough. Then other customers, like yourself, don’t order for another few *hours*, with a shipping date a month after mine, and yet Apple has prioritized your delivery simply because of the iUP.

Apple *claims* pre-orders are based on “first come first serve”. If they’re not, and iUP orders are prioritized, I think Apple should advertise that as a selling point. “Want your delivery moves to the front of the line? Finance through us and we’ll guarantee earlier delivery on all iPhone preorders.” Simple, effective selling point to attract more customers. But they continue to claim its based on a queue, yet the evidence proves otherwise. Perhaps you’re just more patient than I am, in which case congratualtions. But for those of us who continue to see deliveries bumped up while ours remain stagnant, we’re allowed to be annoyed and disagree with how Apple is handling pre orders.

I know for me on the IUP, they allowed me to do the financing and everything days before the phone went on preorder. So when my wife and I went on teh app store, all we did was hit preorder because we had already setup everything days before on the apple app. Our only issue was the store didnt open up until like 3:10 est.
[doublepost=1510073926][/doublepost]

I cannot find the flight number to track it, have any of you found the info?

Mine landed in Korea yesterday at 7:46pm too. it is currently on route to Alaska. It was easy to find cause at the time there was only one flight coming out and it was UPS99 and still is the only flying right now. It should arrive in Alaska around 12:06 AKST, which is around 4:06 est my time.

Here ya go.

http://flightaware.com/live/flight/UPS99/history/20171107/1415Z/RKSI/PANC

 

[mpopkin]

Is it known if they did bump people up? I ordered at 3:15 256Gb Silver VZW iUp and have not been bumped up or even had any progress.

Yes, I was bumped from Dec 11-18 and is delivering this friday, three bumps total
[doublepost=1510074688][/doublepost]

I guess I might agree with you if the first come first served was based on time spent in an actual line or significant outlay of effort or expense. But pretty much everyone on this forum was online at 12:01 Pacific trying to order the phone. The people with earlier dates basically got lucky. Apple essentially allocated the shipping dates by lottery.
So why get annoyed if they are doing the same thing with who they move up?

I think it’s funny that people feel they earned their place in the queue when that really isn’t the case at all.

While I was online at 3:01 am, I chose not to place my order till the morning(6:01 EST) as I deliberately wanted to get my phone in December, but was bumped multiple times, and then my order shipped and will deliver this friday. In short, I placed my order later than most, yet will get my phone way out of line unless

How many people on the IUP program went ahead and preregistered first thing Monday 10/23 when pre-registration for Iphone Upgrades began? Is it possible that Apple's internal system registered that time as the time of order placement and therefore saw this as an earlier order?

This is the only logic I can see, and working in E-commerce, with that logic, when i completed checkout on Monday, I pretty much finished everything i needed with At&T, Citizen One and Apple. When I went to purchase, all i did was click a button and poof...I made no changes to my model....

Basically the logic is that yes, IUP are receiving some priority, but it seems to me like they are also prioritizing based on Pre-Registration...

Just saying

 

[KdParker]

Can someone send me the link for track by reference. I can’t get the mobile site of ups to load it

Once our orders move to processing and we should start seeing some movement to 'preparing for shipment' over the weekend since release date Sept 22th.

Once this happens we should be able to get details on your phone and let the tracking begin

Here are some notes to help track orders:

Thanks to dwfaust for the info:

If your phone status has changed to "Shipped", you can view the invoice on the Apple site.
That invoice has the serial number on it.

Go to Apple.com, then pick the ORDERS page (the little "shopping bag" icon at the far right on the home page... go to your orders page). Now, log in, and find your iPhone order... and click on Print All Invoices.

You can look up the week of manufacture and factory here: http://www.chipmunk.nl/klantenservice/applemodel.htmlor
http://sndeep.info/en

Links: for tracking:

http://www.ups.com/WebTracking/reference?loc=en_US

Thank sniffies:
Use 'track by reference', enter your mobile number or order number as reference

Order number format: W followed by first 7 digits
Alternative order number format: W followed by all digits minus the last 2 digits

Thanks to anshuvorty:
Here you go: https://pressroom.ups.com/assets/pdf/pressroom/infographic/UPS16-017_FollowMyDelivery_SS_p7.pdf

https://www.fedex.com/apps/fedextrack/?action=altref&cntry_code=us

flight info:
http://flightaware.com/live/fleet/UPS
http://flightaware.com/live/iphone

 

[Jro29]

Your situation is a better representation of why people like me are frustrated. We wake up (in some cases) in the middle of the night to try and get first dibs on the new phone but end up with a later-than-launch ship date (in my case, it was because the Apple Store app didn’t open up for me until about 3:10am EST). I initially got a 3-4 week ship date. Fine, fair enough. Then other customers, like yourself, don’t order for another few *hours*, with a shipping date a month after mine, and yet Apple has prioritized your delivery simply because of the iUP.

Apple *claims* pre-orders are based on “first come first serve”. If they’re not, and iUP orders are prioritized, I think Apple should advertise that as a selling point. “Want your delivery moves to the front of the line? Finance through us and we’ll guarantee earlier delivery on all iPhone preorders.” Simple, effective selling point to attract more customers. But they continue to claim its based on a queue, yet the evidence proves otherwise. Perhaps you’re just more patient than I am, in which case congratualtions. But for those of us who continue to see deliveries bumped up while ours remain stagnant, we’re allowed to be annoyed and disagree with how Apple is handling pre orders.

We are making assumptions based on the very, very limited sample of this message board compared with millions of phones sold. And I doubt the population here is anything close to the general phone buying population. There are certainly non IUP folks who are getting their shipments bumped up too.
I don't think any of of us understands what is going on behind the scenes at Apple. And while you want them to advertise this as an explicit benefit, I don't ever remember them saying publicly that there is any algorithm to how they fulfill online orders that arrive on the same day.

And sure, I guess you can be annoyed. But that annoyance doesn't seem very justified given you are getting your phone when apple promised and your complaint is basically based on the argument "I got my order in 10 minutes (or whatever relatively short period of time) before that guy, why is he getting moved up? If this was like concert tickets and moving someone up in the queue meant you had to do without, I could understand. If Apple moved back your promised shipping date to accommodate these folks, being upset would also make sense.

But this? I don't really get it.

 

[JohnnyPlaid]

I placed two orders at 12:12 PT and 12:16 PT. I got 11/17-24 on both. The first one just Shipped but I'm getting a 11/16 delivery date. Do you think this is accurate? The second order has not moved.

It’s accurate according to the service level Apple is using to ship our phones... UPS Worldwide Expedited (4-5 Business Days) vs. launch day orders which were shipped via UPS Worldwide Express Saver (2 days).

Apple should ship all pre-orders with the same shipping speed no matter what time the order went through. Especially because some of us are waiting until December while local Apple stores are receiving new stock daily.

 

[alansaysstop]

Was able to do an in store reservation yesterday at a close by Apple Store. Checked the availability of the configuration I wanted early in the morning to no avail. Tried again a couple hours later and struck gold at an Apple Store in Toledo, OH. Canceled my preorder immediately and although it took a couple minutes for AT&T or Apple to see I canceled my original order, I was able to set up a pick up time. Took the 70 mile drive south from Metro Detroit after work and picked up my 256GB Space Gray iPhone X

 

[TimeSquareDesi]

Was able to do an in store reservation yesterday at a close by Apple Store. Checked the availability of the configuration I wanted early in the morning to no avail. Tried again a couple hours later and struck gold at an Apple Store in Toledo, OH. Canceled my preorder immediately and although it took a couple minutes for AT&T or Apple to see I canceled my original order, I was able to set up a pick up time. Took the 70 mile drive south from Metro Detroit after work and picked up my 256GB Space Gray iPhone X

congrats!! how does it feel to have the latest tech that no one else has in your hands?

and what are your overall thoughts on the ten so far?