Apple Confirmed Apple Music and Family Sharing Issues

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by mkflyfish, Mar 3, 2017.

  1. mkflyfish macrumors member


    May 30, 2011
    I first noticed the issues when my both of my iPhone 6 phones stopped accessing Apple Music. I also received a notice via email "Your Apple ID,*, was just used to download,*, from the App Store on a computer or device that had not previously been associated with that Apple ID. You may also be receiving this email if you reset your password since your last purchase." I have not changed devices or passwords, but had downloaded the app.

    I'm a member of Family Sharing, with Apple Music Family. The issues: No Apple Music, and could not see purchases of Family Members in iTunes Store. App store appeared unaffected.

    The issue of the itunes store and family purchases also affected my iPad, I could not see family purchases. However, Apple Music on the iPad was unaffected and working normally.

    Other Family Members did not have the issues. However, they are not on iOS 10.2.1

    Chat support with apple, logged in and out of itunes store, and icloud, did not fully resolve issue. Then did the following to correct "Go to Settings > Music > Turn off "Show Apple Music" > Settings > iTunes & App Store > Tap on Apple ID > Sign Out > Sign in > Settings > Music > Enable "Show Apple Music" and "iCloud Music Library” > Go to the Music app and see if this works"

    Currently the issues of No Apple Music and no Family Purchases, appears to be resolved on iPhones and iPad

    During the chat apple rep said "This might be fixed anytime since Apple Support is working on this issue already." "I see. Probably this is due to the on going issue that we are having today, we are already working on it."

  2. mic j macrumors 68030

    Mar 15, 2012
    Just got a call from my daughter a couple hours ago telling me she had been kicked out of Apple Music.
  3. keenkreations macrumors regular

    May 20, 2005
    I was having a problem myself too with my family member. I ended up reading another solution on this forum and removed the family member from the Family Sharing and re-added them. Made it work for me.

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