Apple Confirms Some Users Currently Unable to Access the App Store, Apple Music, and iTunes [Updated]

MacRumors

macrumors bot
Original poster
Apr 12, 2001
7,409
8,482



We're seeing an increasing number of reports across Reddit and Twitter from iOS 11 users who have been unable to access Apple services such as the App Store, Apple Music, and iTunes since as early as Thursday morning.


Apple's system status page does not yet reflect any issues with any of its services beyond Group FaceTime being temporarily unavailable.

The underlying cause is unclear. We'll update if we learn more.

Updated: Apple's system status page now acknowledges that some users "may be unable to access" or make purchases on the App Store and iTunes, while Apple Music may be "unavailable or slow" for some users.

Article Link: Apple Confirms Some Users Currently Unable to Access the App Store, Apple Music, and iTunes [Updated]
 

bingeciren

macrumors 6502a
Sep 6, 2011
852
713
I noticed that on my iPad running 11.0.1 I have this problem but the one running 11.4 has no problems.
 

Morgenland

macrumors 6502a
May 28, 2009
635
604
Europe
[doublepost=1549035307][/doublepost]
To fix group facetime, we needed to disable all software and hardware older than one year. Luckily, the new iPhone is our best one yet and is available for purchase online or at your nearest Apple community engagement center (previously "store").
You are free trying to be funny. Space for improvement exists.
 

edwrap

macrumors member
Nov 7, 2012
42
27
I’ve been unable to complete an internet recovery of macOS Mojave since last night. The first stage downloads fine, but the re-install Mojave option errors out saying it can’t download the required parts.
 

H3LL5P4WN

macrumors 68020
Jun 19, 2010
2,205
2,204
Pittsburgh PA
I've been having random App Store connectivity issues since the 12.1.x betas. 12.2 has been a little better, but it still happens.
 

Böhme417

macrumors 6502a
Mar 11, 2009
543
586
Mine keeps asking me to update the same app all over again even though I have already updated it (iOS 12)
Same.

I chatted with a support rep about it and was told there are no known issues on their end. Erase and restore was their only suggestion. :rolleyes:

I told her “no, thanks. I’ll just wait for you guys to sort it out.”
 

bingeciren

macrumors 6502a
Sep 6, 2011
852
713
Why would you want iOS11 anyways?
Jailbreak for one reason, not slowing down an older device is another one. I'm sure there are more but people have legit reasons to stay on an older version as long as they know what they are doing.
 

itsmilo

macrumors 68030
Sep 15, 2016
2,613
5,141
Europe
Same.

I chatted with a support rep about it and was told there are no known issues on their end. Erase and restore was their only suggestion. :rolleyes:

I told her “no, thanks. I’ll just wait for you guys to sort it out.”
this and „did you reboot your device“, „are you Running the latest version of iOS“ are the WORST. always makes me wanna throw my iPhone at the „Genius“
 

tubular

macrumors 6502
Oct 19, 2011
437
953
Was having problems playing iTunes through the HomePod yesterday, and it was asking me to log into Apple Music, to which I don’t subscribe, to play tracks from my locals library.