Apple customer service needs more people ?

[nec207]

Why is it when you take a product like a Mac or iPad so on to apple it takes them one week or two weeks before they look at it? And if they do not have parts it takes them 2 weeks or more to get parts ?

Is all of Apple customer service like this ? Or is this in bad areas with lack of staff ?

I know this one girl that took a Macbook pro in and it was in for over a week and no phone call? What is up with this.

 

[fireshot91]

I'd assume that their main priority is working outside on the floor making sales.

Other than that, maybe they're busy doing other things?

 

[peapody]

Why is it when you take a product like a Mac or iPad so on to apple it takes them one week or two weeks before they look at it? And if they do not have parts it takes them 2 weeks or more to get parts ?

Is all of Apple customer service like this ? Or is this in bad areas with lack of staff ?

I know this one girl that took a Macbook pro in and it was in for over a week and no phone call? What is up with this.

Well considering some other companies have longer waiting periods for repairs...I think Apple does quite a good job by having a store front where the customer can bring in their issues to the genius bar directly.

 

[nec207]

Well considering some other companies have longer waiting periods for repairs...I think Apple does quite a good job by having a store front where the customer can bring in their issues to the genius bar directly.

I thought more than one week is not normal?

 

[wordoflife]

Think about it... they don't have parts for every single computer that needs repair so they have to order them. I'm thinking that takes a bit of time. Then they need to repair everyone's computer. Depending on what needs to be fixed, it could take hours just for one computer.

 

[nec207]

The department policy says one week before the computer tech looks at it.

If they are over one week and no phone call it repaired free of charge.