Why is it when you take a product like a Mac or iPad so on to apple it takes them one week or two weeks before they look at it? And if they do not have parts it takes them 2 weeks or more to get parts ? Is all of Apple customer service like this ? Or is this in bad areas with lack of staff ? I know this one girl that took a Macbook pro in and it was in for over a week and no phone call? What is up with this.