I just bought a new iMac a few weeks back and everything has been fine. Then, I got an email today stating that my iMac may have a faulty hard drive and it needs to be replaced asap. Ok, so I call Apple to see what I have to do. Basically, after talking to numerous people and getting angry the last person I spoke with hung up on me. Here is why I eventually was angered. They told me that unless I buy Applecare (2 extended years of warranty) I don't qualify for on site service which means they send someone to your home to repair your unit on site. That sounds pretty odd seeing as I have a 1 year warranty on my computer and I haven't even had it for 1 month. So I asked to speak with a supervisor, and he agreed to pay for the on site service but stated he wasn't even sure the repair facilities would drive to my home seeing as they are an hour away, one way. The nearest Apple store is a 1 hour drive each way so if I ever need a repair to my computer I have to drive a minimum of 2 hours and sit there while they repair it. Ridiculous. They won't let me send it in to them for repair as they state they only do that for laptops. All I wanted to do was send it in for repair. Needless to say. I will never buy an iMac again.