Hi there, bear with me here because I'm new. I took in my 27" iMac around 11 days ago for a graphics card replacement. I went in to pick it up today. I checked it all over and there are 2 minor dents on the edge of the casing and one scratch on the top of the casing of which it looks like the outer layer of aluminium has been scraped off. There is also a mark on the stand. These are all situated on the right side of the iMac. When they took it in, they said general wear and tear in the report. No obvious dents. I am quite anal about these things, but they are expensive devices, so I have a reason to be. I spoke to the manager in store and he basically said, its his word against mine, it says general wear and tear in the report, he's not willing to get the housing replaced. I said, I won't except it back in this condition, I expect the product I bring in here to be in the same condition when I pick it up. I said with that, I will leave it in the store as I am not excepting back a product that they have damaged. I phoned apple and they basically said, what the store manager says, goes, and they can only convince him to repair it. Their verdict won't change what happens. I am now at the point where the iMac is still in store with a few scratches etc and all I was offered was an iTunes gift card or something of similar value. I said no. I just want my device to be in the condition it was. I am not a time waster as I have clearly created more havoc for myself as I clearly care about my items. I know the device head to toe, inside and out, and know those defects weren't there before, but because I didn't take pictures before it went in, and I expected them to take care of my device, I'm now at a dead end. I am really frustrated now and would love the opinion of some others who could help or have been in this situation before. Also, if there are any consumer rights towards this, I would love to know as I am coming to the end of the rope now. Any help is deeply appreciated! Thanks in advance!