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Apple denying me express replacement and no one knows why
- Thread starter AndrewR23
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DeltaMac
macrumors G5
OP did, in fact, mention that in post #16
Yes, it would be nice to have all possible info covered in the first post, so folks don't have to, well, read the whole thread before answering.
When you come here with questions, you sometimes don't know what all you might need to post as background.
So - we ask questions, and hopefully the response will take you in the right direction to a solution.
Yeah I didn't think it was worth mentioning because Apple has assured me that issue is all fixed. I chatted with them just now and they said the Applecare has been in my name over a month. But its seriously a different answer with every rep.
OTACORB
macrumors 68000
It easy enough to see if your watch has Applecare by going to the Apple Support Web site, logging into your account and reviewing your registered products. Click on the watch and it will tell you rather its a standard warranty or apple care and exactly when it expires. You can even review any repair or replacement history.
I purchased a watch and then decided I wanted the gold. I had already purchased Applecare. I called Applecare support and they swapped it over to the newly purchased watch. I then went online to verify the coverage had in fact been transferred.
I understand your curiosity, but why not just go ahead and send it in and they will replace it? Stalling for the sake of curiosity will get you no where. Apple has made their decision. I agree they should tell you point blank why they won't do the express exchange, but nonetheless it isn't like you are stuck with a broken product with no option to replace it.
I purchased a watch and then decided I wanted the gold. I had already purchased Applecare. I called Applecare support and they swapped it over to the newly purchased watch. I then went online to verify the coverage had in fact been transferred.
I understand your curiosity, but why not just go ahead and send it in and they will replace it? Stalling for the sake of curiosity will get you no where. Apple has made their decision. I agree they should tell you point blank why they won't do the express exchange, but nonetheless it isn't like you are stuck with a broken product with no option to replace it.
lordofthereef
macrumors G5
Maybe I am missing the obvious, but is it just the "express" replacement they aren;t doing? And it's been three weeks? You could have had the device back by now under a standard replacement. No?
Also, is Apple care handled differently with a watch than anything else? I ask because I have never had to "transfer" Apple care. It was always linked the the serial number of the device and thats it.
Also, is Apple care handled differently with a watch than anything else? I ask because I have never had to "transfer" Apple care. It was always linked the the serial number of the device and thats it.
Yeah I could get it replaced under standard repair but I haven't.
Idk. But when I bought the watch and set it up, it was under someone else's name. So when I went to do phone support or chat support they kept asking me if I was frank and wouldn't talk to me unless I was. The big kicker is the first and only time I ever got it replaced the package came to my house in Frank's name and fedex wouldn't release it to me since I'm not frank.
cyclingplatypus
macrumors 65816
This saga gets weirder and weirder with every post from you.
Let me see if I fully understand this:
You purchased a watch on swappa and there was something wrong with it so you called Apple and discussed the problem, Apple sent you a replacement watch under the previous owner's name to your address and you couldn't sign for it and it got returned to Apple so you called them up again and you honestly can't understand why they are not doing an express replacement for you?
And to top it all off you have said you could have driven to the Apple Store and taken care of everything there and been done with it but you are stuck on the fact that they won't do an express replacement for you?
Let me see if I fully understand this:
You purchased a watch on swappa and there was something wrong with it so you called Apple and discussed the problem, Apple sent you a replacement watch under the previous owner's name to your address and you couldn't sign for it and it got returned to Apple so you called them up again and you honestly can't understand why they are not doing an express replacement for you?
And to top it all off you have said you could have driven to the Apple Store and taken care of everything there and been done with it but you are stuck on the fact that they won't do an express replacement for you?
It's probably too late to help with this issue but you should have asked the Swappa seller to deregister the watch from his Apple support profile and then registered it to yours. You should do that with all used Apple devices.
BarracksSi
Suspended
If you can't contact the seller directly, maybe you need to go through Swappa.
This may be like the guy who bought an open-box AW at Best Buy and couldn't do anything with it because it was still registered on the previous owner's iCloud account.
This may be like the guy who bought an open-box AW at Best Buy and couldn't do anything with it because it was still registered on the previous owner's iCloud account.
I have already fixed the name issue. The watch is under my name. It's just not eligible for express replacement. When I ask the apple employees why, they don't provide an answer and don't know why.
The watch is in my name.
And idc about repairing it right now. I haven't used it for a month. I'm just curious that's all.
It's no different from any other iDevices in that it's always tied to the device, but the advantage of transferring AC+ to your name is to ensure that the original owner doesn't screw you in canceling AC+ and getting the prorated refund.
lordofthereef
macrumors G5
Interesting. When I wanted to transfer it once (the one and only time I bought it on a 64gb 5S) the apple employee told me that it wasn't transferable in that there are no names tied to it at all. Good to know. Either it's changed since then, or I was given incorrect info.
There are no names associated with the AppleCare plan -- it simply follows the device.
There is a name associated with the device and that needs to be updated as it passes from owner to owner.