Apple Devices Earn Highest Customer Satisfaction Score Among PC and Tablet Makers

[D.T.]

This Xs is my first Face ID device and i set it up late friday night while half drunk in a dark restaurant, and it's been working fine for me ever since.

Upvoted because of your setup scenario

Nearest Genius Bar is 2 hours away. The FaceID even fails when I'm yawning, laying in bed, back down in bed, in the car, at my desk, everywhere.

Have you purged the existing FID data, and done a fresh setup? I recall when the X was first released, some people had inconsistent FID operation from their first face scan, but went back, did it again and it worked really well from that point.

FWIW, I was an early buyer for my X, one scan, I get about 98/99%, better than TID for me, works at 20-24" and reasonably off angle on a little desk stand, in bed (in near total darkness), occasionally in my car with the top down (mostly use CP).

 

[adamjackson]

Have you purged the existing FID data, and done a fresh setup? I recall when the X was first released, some people had inconsistent FID operation from their first face scan, but went back, did it again and it worked really well from that point.

FWIW, I was an early buyer for my X, one scan, I get about 98/99%, better than TID for me, works at 20-24" and reasonably off angle on a little desk stand, in bed (in near total darkness), occasionally in my car with the top down (mostly use CP).

I'm coming from iPhone 8 Plus to iPhone Ex-cess so I have no previous data. I'll remove my face and try that.

 

[D.T.]

I'm coming from iPhone 8 Plus to iPhone Ex-cess so I have no previous data. I'll remove my face and try that.

Right, I meant reset FID on your new device (i.e., "purge existing FID data ...") and re-register your face. I wouldn't go so far as to remove your face, geez, not only does that sound painful, but it won't help your phone issue ...

 

[routine_analyst]

LOL! AMAZON SCORED 82????
This is whacko.

 

[Feenician]

Right, I meant reset FID on your new device (i.e., "purge existing FID data ..."). I wouldn't go so far as to remove your face, geez, not only does that sound painful, but it won't help your phone issue ...

Yeah removing your face would be very Game of Phones. A man iMessages.
[doublepost=1537893162][/doublepost]

LOL! AMAZON SCORED 82????
This is whacko.

That was my first thought but I guess you have to think about what satisfaction actually means. Basically, "did this device do what I expected for the price I paid". I guess if you buy a $40 tablet and it actually switches on you're already ahead of the game.

 

[omihek]

People who don’t own them love them. People who own them report lots of problems.

I've noticed I'm usually the only one in the room who isn't having a problem with my Windows products. Maybe I'm just lucky.

 

[iMi]

Amazon devices are absolute junk, no offense. I am very surprised to see them ranked this high.