To follow up:
No they do not honor the price they gave you when you purchased. This is despite all communication and chat logs with apple support stating otherwise when asked this explicitly
Pretty bad customer service imo
Exactly. I even have chat logs saying you can turn in via person directly vs in store.
Their answers dont mean **** apparently as when i went i to the store, they would not honor the price depite the chat logs stating otherwise
D**n, really sorry :/ that sounds frustrating.
I don’t know if it helps in your situation, but Apple told me I have two weeks after purchase of new phone to initiate a trade-in (I told them I needed to test out the new phone for a few days before I gave up my old phone). I just assumed that they would do their calculation of trade-in value at the time when I handed them the old phone (which is what they did while in the store).
But your situation is different since you bought new, paid them money, the phone took a month to arrive, you had to hold on to your old phone until then, then when new phone came you gave them your old phone and got a lower trade in value? Is that right?
If it took them a month to deliver your new phone, and then wouldn’t give you the trade-in value at the time of purchase of your new phone, that does sound like bad customer service to not honor the trade-in value at time of purchase (or at best, really bad communication on their part).
If my understanding is correct, it sounds out of character for Apple to do this…. Not impossible, but I wonder if there’s any way to escalate it because you basically got roped into this trade-in thing thinking it was a good deal, and then blindsided when it came time to give your old phone to them.
They could have at least told you that the trade-in value may change later when you bought the new phone…. But maybe it is because it’s third party they can’t honor trade-in values a month out.
sorry again
