I think others here, and now me, have wasted all the time by continuing to respond to a now 76 post thread on such an insignificant issue.
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Other apple employee dropped my phone - what would be a good resolution?
- Thread starter nicho
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I think others here, and now me, have wasted all the time by continuing to respond to a now 76 post thread on such an insignificant issue.
I realize there might be long term damage. But Apple already agreed to replace the phone, which will arrive in a week. Use the (possibly damaged) iPhone for a week until the replacement arrives.
This thread is dumb.
What would make this story perfect is after OP gets the replacement phone, the OP drops it, the screen breaks and then is forced to pay to get the phone fixed. It would be the perfect ending to this thread.
If it's not damaged, you are still using it, and making another trip to the store would too much of an inconvenience, I would just keep the phone and stick to your busy schedule. No harm no foul.
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For someone way too busy and self-important to be inconvenienced with a trip to a store to pick up a free, $500 new replacement for a two year old phone, you sure do find a lot of time to complain and deflect acceptance that you are being and have been unreasonable.
Umm...yes...this!!! And if you can’t dash in the moment it arrives, Apple will hold it for a bit.
The sad thing is the employee will be written up and may lose his job. I know a former Apple employee who ran home to get his official T-shirt before the store opened, and then lost his job because he forgot to clock out for 18 minute trip.
While it's true that they used to give out replacements on the spot, it's probably more of an anti-theft situation than the storage space issue to keep them in stock. Having a million dollars worth of iPhones in the back of a store probably makes Apple a little nervous, especially when it would take up one wall of shelving and be easily cleaned out quickly. But true the instant replacement really made it worth going with apple back when they did it.
I think others here, and now me, have wasted all the time by continuing to respond to a now 76 post thread on such an insignificant issue.
I'm seriously surprised it's gained as much traction as it has. I wonder how long we can keep this stringing along.
I think the reason this thread has ‘Gained traction’, is because some of your responses are inappropriate on how you handled the situation. Given if you would have just accepted that Apple is rectifying the situation for you based on their fault, it would have not necessarily required a thread on this topic. But nonetheless, an interesting topic.
As an update, I just got off the phone with the store manager and it's now coming Wednesday night rather than "up to 14 days" as originally allowed for. As an exception, a family member can collect it for me also.
Also, apparently here NEW really means NEW from the factory. Even a stopped clock is right twice a day, and those saying "i should be happy to go back for a new device" are, it turns out, right. I wouldn't be as happy going back for a refurb that's potentially the same age as my previous device in a new skin, but this is a pretty good deal. And I got one of my three things I asked for on the first page. I'm now happy they've done everything they can, though the fact they could do more when pushed shows they hadn't done so on Saturday.
The ironic thing is, everyone in this thread who is giving the OP a hard time would in fact do exactly the same thing as the OP if the situation happened to them, takes phone in for repair, apple employee drops phone, customer told to wait 7 days for a replacement for a issue that was caused by the store in the first place.
There is no 'entitlement' on behalf of the OP. The phone was dropped, even if it was still working, the drop could have caused other faults that would not so readily show up but do so a few days later. The OP has every right to ask for a replacement within a time frame that suits the CUSTOMER. The store employee dropped the phone, then has the audacity to say there is nothing they can do about the time frame, even though it is their fault.
This is why companies such as Apple get away with poor customer service because far too many of it's customers are prepared to accept such poor service, as evidence by many posts in here supporting the store.
What if you took other items to be repaired, such as a television, washing machine for example, to the the relevant repair companies and saw them drop or bash your repaired item in front you, would you be so readily to accept it and take it home?, no of course you wouldn't. You would ask for a replacement and if the store employee said 'sorry, don't have it in stock, going to take a week to get a replacement', are you going to accept that, no of course not. They dropped it but your the one being inconvenienced by having to wait for a replacement and having to find time to pick up the replacement, all because of something the store did.
Don't 'hate' on the OP for something you know you would do yourself given the exact same situation.
There is no 'entitlement' on behalf of the OP. The phone was dropped, even if it was still working, the drop could have caused other faults that would not so readily show up but do so a few days later. The OP has every right to ask for a replacement within a time frame that suits the CUSTOMER. The store employee dropped the phone, then has the audacity to say there is nothing they can do about the time frame, even though it is their fault.
This is why companies such as Apple get away with poor customer service because far too many of it's customers are prepared to accept such poor service, as evidence by many posts in here supporting the store.
What if you took other items to be repaired, such as a television, washing machine for example, to the the relevant repair companies and saw them drop or bash your repaired item in front you, would you be so readily to accept it and take it home?, no of course you wouldn't. You would ask for a replacement and if the store employee said 'sorry, don't have it in stock, going to take a week to get a replacement', are you going to accept that, no of course not. They dropped it but your the one being inconvenienced by having to wait for a replacement and having to find time to pick up the replacement, all because of something the store did.
Don't 'hate' on the OP for something you know you would do yourself given the exact same situation.
You expected a used device to be replaced with a brand new one? (Or is this basically just to keep this stringing along?)
Umm....I wouldn’t have posted this and wouldn’t have thought I was entitled to anything else and I wouldn’t have had an issue with going back even with my kids as this person has an issue doing. But I already explained it so DON’T speak for me.
Furthermore, I wholeheartedly disagreed about apple and their bad customer service! I have always had exemplary customer service from them. I have been a customer since the apple 2gs. They replaced a MacBook G4 at the end of a apple care warranty back in about 2001. Recently they gave me all my money back on an iPhone X because the system wouldn’t let them take it back...bc of an issue in their system. Apple is beyond awesome with customer service....and I stand by that. They offered to make it right in this case....as they do in the vast majority of the situations.
i wouldn't because i'm not a damn child.
i've seen people yell at apple staff when i've been in store and have told those people to calm down.
waiting 7 days for a replacement sucks but if your current phone STILL WORKS then what's the big deal? oh right.. there isn't one.
You should demand Tim Cook hand deliver a new phone today on a white pillow and fans you and feeds you grapes while you unbox your new device.
But isn't there something extra that could be done?
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Not sure most would do the same thing. Seems like plenty wouldn't be too happy about it, but would accept the fairly reasonable attempt to handle it and not look for something else out of it.
I knew I forgot something! He should be flown to Apple in California to be invited to design the new iPhone and be the first to get to use one as an alpha/beta tester.
Someone who has been mishandled so severely such as the OP should be compensated to the sky! I mean he had his phone broken and they only offered to replace it within a week! WTF! Sell your Apple stock immediately people.
Only Apple fans would think like that. The rest who live in the real world would be fuming if they saw the employee drop the phone on the floor, then be told you have to wait a week for a replacement. Those in the real world would immediately ask to speak to the shop manager. Why should the customer be inconvenienced due to carelessness at the hands of an Apple store employee.
Not sure we are talking about the same real world here. In the actual real world in most places/situations if something like that happened the manager would have more than likely simply demonstrated that there's nothing wrong with the device and sent the person on their way.
They are replacing the phone. He is asking for extras to make the wait alittle less worse. Come on now the phone didn’t look damaged and they are replacing it.
The phone still works just fine and doesn't look damaged though so what's the rush?