Goldman Sachs has support for Apple Card.?.........um......no....absolutely useless!!!!!
I was hacked 2 months ago and had to close my AppleCard account. I notified them immediately and paid off a rather large balance in full. When I reapplied for a new card (which is the first time I've ever had to do that. Usually a bank will just issue you a new one with a new number)I was declined. The reason they gave was "Unable to verify your identity". I tried a couple more times with the same response before I called GS AppleCard "Support". They could give me no reason for denying my application past the above statement. They suggested trying again. I did, at least 12-15 times and made at least 5 calls to "support" trying to get someone to tell me what part of my identity they could not verify. All I ever got was the same "try again".
Apple should be ashamed to be connected with this useless bank.
I've called Apple as well and they can do nothing about it. Shame on them.Support for Apple's products is second to none. I don't understand why they have let this go on so long. I'm sure I'm not the only person who has had. a dreadful experience with Goldman Sucks.
You tried 12-15 times to apply for the Apple Card? Did you do this within a 30-day period? Because if you did, of course you're going to get denied, because any of the credit reporting bureaus they use will not have seen any change on your credit report, especially if they do a hard pull. Moreso than that, if you did this 12-15 times over the span of more than 30 days, you're going to have multiple hard pulls on your credit report, which will lower your credit score.
If you were denied because of being hacked or so, you should request the proof of that, report that to all three credit bureaus, then call GS Support and explain the situation. Armed with that proof to present to them, they should have simply reissued a card instead of closing the account. Closing the account is also what messed this up. Now you'll have to go the long way of figuring this out, but some of this could have been handled better to prevent the situation.
Disclaimer: I work with PCI data, especially with hosting databases handling credit card transactions for fraud analysis.
BL.
I'm going to expand a bit more on this, because what just recently happened in relation to me provides context into what should properly be done.
As next-of-kin, I just received a letter from the hospital that reported my father's passing back in 2021. They were notifying me (as next of kin and executor of his estate) that their systems were hacked, in which his PII, PHI, and HIPAA data was compromised.
Side note: Due to HIPAA, the company or facility dealing with such a compromise must disclose the compromise, when their systems were compromised, what data was affected, and what you can do.
With that, If a person was hacked (regardless of what type of data: PHI, HIPAA, PII, or PCI), the institution in question allows you to request you or the affected person's credit report, and review any accounts that need to be closed or pending any collection notices relative to said hack and compromise of data (including any identity theft or fraud. With that, instead of immediately closing any account, especially if Goldman Sachs was involved, you should get those credit reports, dispute any claims on them, report any fraud to the reporting bureaus, Goldman Sachs, and any law enforcement agency. Additionally, you could have frozen your credit until any such issues are resolved, and keep your cards as is. Closing an account does not alleviate or mitigate the use of any fraudulent activity on that card in your name.
With that, I doubt that Goldman Sachs was hacked and such data was compromised, because if it were, with the data of the customers they have, much more would have been made of this, a lot more reporting of such a breach would be covered, and a LOT more letters would have gone out.
To borrow a quote from Mr. Ed,
Something rotten is going on in Denmark.
BL.