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Apple Extends Free Repairs of Anti-Reflective Coating on Select MacBook and MacBook Pro Models
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For issues like this, repairs should be open indefinitely. It makes good business sense to be fixing problem products with little hassle on customers.
I’ll take a dissenting opion on this. I feel like warranting an issue for five years is plenty, especially considering the standard warranty is one year. What should the limit be? 8 years? 12? 25?
If you have an Apple Store nearby, you can make an appointment at its Genius Bar. Sometimes they're able to replace the display for you in literally half an hour (or so I've heard). But it might take a few days.
This seems extremely unreasonable. I mean, they can't just keep making this part forever. It's not feasible. Should they still have a factory cranking out these ancient panels in 20 years? I don't understand this comment at all. If the problem doesn't present itself within the first four years, chances are it won't ever happen.
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Has anyone ever figured out what caused this? My mid-2012 retina MBP never had this problem.
On with Apple Chat and got the same response as uznuts...program expired and has not been extended.
My understanding is that this is an issue due to sub standard materials or design. They need to repair it indefinitely or make alternative reparations.
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I agree where the issues are not the customers' fault in any way. There are lemon laws in some places for cars etc, should work the same for computers, everywhere, especially at Apple's prices. But as you say, it's also just smart business to have happy repeat customers who spread positive experiences through word of mouth.
I just got my 13" MBP 2015 back from Apple. I just sent it to the service after I finally switched to a 5k iMac. I did not care if they still had the program officially or not, I just wrote a note about having a defective anti-reflective coating and in 5 days I got it back. No questions asked. Anyone looking for a 2015 13" MBP with a brand new display(still got that protective film on the apple logo)? It's a shame though this time I had to pay for return shipping costs. They used to pay for that last time they fixed my defective 17" MBP (you know, those burning soldered GPUs..). Shame on you Apple, I guess this is where those Billions came from.
Am I happy my defective screen got replaced for free? I don't know... - I bought a 5k iMac so I can actually work somewhere before I can send my workstation into the unknown. Now I have a laptop I don't need anymore. Anyone looking for a bargain? Eastern Europe.
Am I happy my defective screen got replaced for free? I don't know... - I bought a 5k iMac so I can actually work somewhere before I can send my workstation into the unknown. Now I have a laptop I don't need anymore. Anyone looking for a bargain? Eastern Europe.
Mine 15" below and repaired already twice - it cost almost 3000$:
Apple MacBook Pro 15" 2014
Core i7 2.5GHz 512GB SSD
Mid 2014 MacBookPro 11,3
Model #: A1398
Sales Number: MGXC2LL/A
Also my daughter's, 13", just recovered today from service, the same issue, it cost 1500$:
Apple MacBook Pro 13" 2015
Core i5 2.7GHz 256GB SSD
Model #: A1502
Sales Number: MF839LL/A
For such amount of money Apple could have done better, especially that replaced screen in 15" sustained only 6 months and issue occurred again. That means the screen they put is also exposed to the same issue - apparently Apple did not go to the bottom of the problem - they just keep replacing old screen with new but same issue exists in both.
Apple MacBook Pro 15" 2014
Core i7 2.5GHz 512GB SSD
Mid 2014 MacBookPro 11,3
Model #: A1398
Sales Number: MGXC2LL/A
Also my daughter's, 13", just recovered today from service, the same issue, it cost 1500$:
Apple MacBook Pro 13" 2015
Core i5 2.7GHz 256GB SSD
Model #: A1502
Sales Number: MF839LL/A
For such amount of money Apple could have done better, especially that replaced screen in 15" sustained only 6 months and issue occurred again. That means the screen they put is also exposed to the same issue - apparently Apple did not go to the bottom of the problem - they just keep replacing old screen with new but same issue exists in both.
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If repairs are open indefinitely, then Apple will need production lines open for a particular parts. Not really worth it past 5 years or so.
“Just works”
Hoepfully my 2016 15 inch does not ever have this. I have already replaced it’s worthless keyboard a few times. Also had mu coating wear off on my 2013 Retina. How Apple didn’t fix thr coating in 4 years is jarring?
Hoepfully my 2016 15 inch does not ever have this. I have already replaced it’s worthless keyboard a few times. Also had mu coating wear off on my 2013 Retina. How Apple didn’t fix thr coating in 4 years is jarring?
While I admire Apple (if true) for keeping on in taking care of this issue, I can't forget the long list of Apple knights denying the problem on these forums. And making fun of those affected. A lot of them are still posting nowadays with the usual arrogance. Reliable like a zero
I noticed mine had the keyboard lines too, but mine wiped off with a dry microfiber cloth....I'll have give my screen a real close look over tonight.
If your Apple Store or repair facility has the parts it can be done in an hour or so. If not, or if they are backed up on repairs it'll take a few business days. Mine was repaired at my campus authorized repair facility and took a week. (I wasn't in any hurry and didn't try to expedite it.)
My 2013 MBP looks like a new machine!
I live in the Philippines, and never have i experienced such "Free" repair service coming from companies, even authorized dealers from certain products, although (repair service) officially stated from said brand. Sad really. We live in a "No return No exchange policy" even on premium products. Apple is really a good company giving this regards to it's user base, but on where we bought it (Even the so called authorized dealers). They do not even seem to care.
The question is. If they consider this a defect. Have they corrected the issue with the replacement part or does the replacement have the same defect?
Sort of like how the replacement GPU programs keep using the same defective GPU models. Rather than an updated model or AMD/nVidia creating an updated revision with the flaw taken care of.
I can understand that flaws come up in designs. Why don't manufacturers fix the flaw for subsequent units produced? Rather than continuing to manufacture the same inherent flaw.
Sort of like how the replacement GPU programs keep using the same defective GPU models. Rather than an updated model or AMD/nVidia creating an updated revision with the flaw taken care of.
I can understand that flaws come up in designs. Why don't manufacturers fix the flaw for subsequent units produced? Rather than continuing to manufacture the same inherent flaw.
Got my girlfriend's fixed maybe 6 months ago, glad even more people will get the chance. At this point the issue must be getting pretty full on for users, as it was getting worse and time went by
I'm not in Philippines, but yeah, exactly. My country also doesn't have the official Apple Store (except online) so costumer service is sub-par offered by authorized places.
My MacBook Pro retina from 2014 is affected (near the webcam, I try to keep it to a minimum it as much as possible) but I just don't think they'll repair it for free. I'll try to go there with the article though. And threat a complain to Apple, not that it would help anything.
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That's what drove me out of HP for good. So you'll keep replacing it until is out of warranty and I end up with a inevitably crappy overheating computer? And you expect me to buy from you ever again? No, thanks.
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So a couple of people in this thread have already stated that the Apple reps they've talked to stated that the information in this story is untrue. So where did MacRumors get this info? I have this problem on my 2013 MBP and thought that I had missed my opportunity to get it fixed. I'm hoping this story is true but I don't want to waste my time going to an Apple Store only to have them tell me that I have to pay full price to get a display replacement.
Great news. The rMBP has always had that as a weak point. Maybe the coating doesn't get quite as messed up as in the picture, but I always see it a little. I was thankful when Apple fixed my 2012 rMBP that had a severe case.
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When I took mine in the last time they had a similar program, they said something like "your display shows the damage required for a replacement," which implies that it has to have the problem to be eligible.