Today I've experimented the Listerine solution (green) with success! The screen is now clean, however it does reflect more.
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Apple Extends Free Repairs of Anti-Reflective Coating on Select MacBook and MacBook Pro Models
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I did not try another Apple reseller because the refuse notification comes from the Apple itself which is the entity that analyze the request, independently from the reseller. You can see in the forums that everyone above 4 years is not getting any luck.
GUARANTEED FIX! No need to take your MacBook in to the shop and be without it.
Use BRASSO. It's available in just about every hardware store including Home Depot.
Brasso is a very fine (not as in better than good) rubbing compound that will not leave a trace (not scratches) on glass, plastic etc and will TOTALLy remove the Anti-Reflective Coating, leaving your screen perfectly clear. No more coating but hey, what do you prefer? 5-7 in the shop? Or 20 minutes of rubbing - yes it takes a little elbow grease but it works!!!
Use BRASSO. It's available in just about every hardware store including Home Depot.
Brasso is a very fine (not as in better than good) rubbing compound that will not leave a trace (not scratches) on glass, plastic etc and will TOTALLy remove the Anti-Reflective Coating, leaving your screen perfectly clear. No more coating but hey, what do you prefer? 5-7 in the shop? Or 20 minutes of rubbing - yes it takes a little elbow grease but it works!!!
FIXED! --- Scheduled an appointment with Genius bar and went to the apple store. They stated my Macbook was too old to be eligible (Retina, 15-inch, Mid 2015).
I called Apple at 1800-275-2273 and told them about staingate and was very friendly to the rep. They were able to resolve even though it was a few months passed the replacement window. They are sending me a box to ship in for free repair. Hope this helps!
If they deny you, keep calling and perhaps you will get a friendlier Apple rep that can help you.
I called Apple at 1800-275-2273 and told them about staingate and was very friendly to the rep. They were able to resolve even though it was a few months passed the replacement window. They are sending me a box to ship in for free repair. Hope this helps!
If they deny you, keep calling and perhaps you will get a friendlier Apple rep that can help you.
Apple has extended free repairs of anti-reflective coating issues for select MacBook and MacBook Pro models.
Apple has authorized coverage within four years from the original purchase date of affected models, according to an internal document distributed to Apple Authorized Service Providers and later obtained by MacRumors.
Eligible models, listed below, qualify for a free display replacement within the four-year coverage period. Check your receipt to determine the exact purchase date of your MacBook or MacBook Pro.
o MacBook Pro (13-inch, Early 2013)
o MacBook Pro (15-inch, Early 2013)
o MacBook Pro (13-inch, Late 2013)
o MacBook Pro (15-inch, Late 2013)
o MacBook Pro (13-inch, Mid 2014)
o MacBook Pro (15-inch, Mid 2014)
o MacBook Pro (13-inch, Early 2015)
o MacBook Pro (15-inch, Mid 2015)
o MacBook Pro (13-inch, 2016)
o MacBook Pro (15-inch, 2016)
o MacBook Pro (13-inch, 2017)
o MacBook Pro (15-inch, 2017)
o MacBook (12-inch, Early 2015)
o MacBook (12-inch, Early 2016)
o MacBook (12-inch, Early 2017)Apple's document states that all 2012 MacBook Pro models are no longer eligible since they were discontinued over four years ago.
Apple previously confirmed to us that this repair program continues to be handled internally rather than being publicly announced.
Affected customers can schedule a Genius Bar appointment at an Apple Store using the Apple Support app. Or, on the Get Support page, click Mac -> Mac Notebooks -> Hardware Issues -> Display Issue and options should be presented to initiate a repair or contact Apple via phone, email, or online chat.
Apple's support website will ask for your Mac's serial number, which can be found by clicking on the Apple logo in the top-left corner of the screen and clicking on About This Mac in the dropdown menu.
We've learned that Apple has supposedly prohibited support advisors from mentioning details about the anti-reflective coating repair program in online chat sessions, so visiting an Apple Store may be required. If you contact Apple by phone, asking for your call to be escalated to a senior advisor may help.
Affected customers can also visit an Apple Authorized Service Provider to determine if their notebook is eligible for coverage. Apple's document states that these third-party repair shops can even replace displays with other damage free of charge so long as the anti-reflective coating issues are present.
Apple's internal document also states that customers who already incurred out-of-warranty costs related to this issue continue to be eligible for a refund, which can be initiated by contacting Apple support directly.
Apple first began this repair program in October 2015, and already extended it once, after some MacBook and MacBook Pro users experienced issues with the anti-reflective coating wearing off or delaminating on Retina displays.
The damage appears to be caused by a variety of factors, including the pressure of the keyboard and trackpad on the display when closed, and the use of incorrect third-party cleaning solutions with microfiber cloths.
Over 12,000 customers joined a Facebook group dedicated to the issue, and hundreds of others have claimed to be affected across the Apple Support Communities, MacRumors forums, Twitter, Reddit, and other discussion platforms. The website Staingate.org contains a gallery of damaged displays.
Article Link: Apple Extends Free Repairs of Anti-Reflective Coating on Select MacBook and MacBook Pro Models
Has anyone had any success forcing this to happen? I have an unrelated display issue, they wanted 400 to fix it.
But they told me if I can cause this error to happen, then they'll replace the whole screen for free. The only lead I have so far is cleaning it regularly with alcohol wipes. But it hasn't seemed to do anything yet.
But they told me if I can cause this error to happen, then they'll replace the whole screen for free. The only lead I have so far is cleaning it regularly with alcohol wipes. But it hasn't seemed to do anything yet.
to remove the coating that’s been coming off “naturally”, this does really well to remove the rest:
There are still some patches left on my screen (MacBook Pro mid 2014), but I’ve gotten about 75% of the coating off. The screen looks a lot nicer now that I don’t have “raindrop” patterns of coating that’s come off. Hope that helps! Happy holidays!
Just got the display replaced free of charge (mid 2015 Retina MBP, 15-inch, purchased in autumn 2016). Took lees than three days in Bremen, Germany.
I own a 2014 Macbook Pro. I had the display replaced for free under staingate extended warranty on September 2019, and now 5 months after the replacement, I'm experiencing another problem called flexgate. So everyone who's having their screen replaced should be really careful and be sure to ask questions before agreeing to the replacement.
All the repairs and replacement parts come with a warranty period, right?
Unfortunately I think it’s just 60 or 90 days...
Unfortunately I think it’s just 60 or 90 days...
This may be new. I brought my MacBook Pro (Retina, 15-inch, Late 2013) into an Apple Store two weeks ago to get the battery replaced. They wiped it down with "Easy Wonderful 70% Isopropanol wipes" as a coronavirus protection. I noticed that the screen staining that had occured a few years ago was different. It had now become more uniform. The center of the screen was almost clear. Previously there were round blotches that sort of show up in these pics. I don't have any good pics of the damage beforehand...
So, Apple's wipes did more damage... or, actually, may have made it better by wiping away the round blotches that were all over the screen.
I pointed this out to the tech at the time. He brought over a superior whose only response was to give me some more wipes since I was kinda pleased at the results.
It is still odd that Apple's wipes changed the screen coating.
I don't think I want to have the screen replaced if I still qualify as I am worried that something else may go wrong and the warranty is only 90 days for the new screen, I believe.
I will probably use the wipes they gave me to clean it up as much as I can and hope I can eradicate all the distracting patterns.
Weird.
What do you think?
(I've also joined the Facebook group about this issue and will post the same thing there.)
So, Apple's wipes did more damage... or, actually, may have made it better by wiping away the round blotches that were all over the screen.
I pointed this out to the tech at the time. He brought over a superior whose only response was to give me some more wipes since I was kinda pleased at the results.
It is still odd that Apple's wipes changed the screen coating.
I don't think I want to have the screen replaced if I still qualify as I am worried that something else may go wrong and the warranty is only 90 days for the new screen, I believe.
I will probably use the wipes they gave me to clean it up as much as I can and hope I can eradicate all the distracting patterns.
Weird.
What do you think?
(I've also joined the Facebook group about this issue and will post the same thing there.)
Attachments
I think it’s a pretty bad case of staingate and I would try to get the screen replaced. However, keep in mind that the replacement screen could have a different calibration or quality.
I had my 2010 MBP screen replaced (not because staingate, but because I broke the glass in an accident) and the screen replacement was much cooler and overall with worse colors. That happened 7 years ago, I hope that’s not happening today.
I had my 2010 MBP screen replaced (not because staingate, but because I broke the glass in an accident) and the screen replacement was much cooler and overall with worse colors. That happened 7 years ago, I hope that’s not happening today.
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Apple has extended free repairs of anti-reflective coating issues for select MacBook and MacBook Pro models.
Apple has authorized coverage within four years from the original purchase date of affected models, according to an internal document distributed to Apple Authorized Service Providers and later obtained by MacRumors.
Eligible models, listed below, qualify for a free display replacement within the four-year coverage period. Check your receipt to determine the exact purchase date of your MacBook or MacBook Pro.
o MacBook Pro (13-inch, Early 2013)
o MacBook Pro (15-inch, Early 2013)
o MacBook Pro (13-inch, Late 2013)
o MacBook Pro (15-inch, Late 2013)
o MacBook Pro (13-inch, Mid 2014)
o MacBook Pro (15-inch, Mid 2014)
o MacBook Pro (13-inch, Early 2015)
o MacBook Pro (15-inch, Mid 2015)
o MacBook Pro (13-inch, 2016)
o MacBook Pro (15-inch, 2016)
o MacBook Pro (13-inch, 2017)
o MacBook Pro (15-inch, 2017)
o MacBook (12-inch, Early 2015)
o MacBook (12-inch, Early 2016)
o MacBook (12-inch, Early 2017)Apple's document states that all 2012 MacBook Pro models are no longer eligible since they were discontinued over four years ago.
Apple previously confirmed to us that this repair program continues to be handled internally rather than being publicly announced.
Affected customers can schedule a Genius Bar appointment at an Apple Store using the Apple Support app. Or, on the Get Support page, click Mac -> Mac Notebooks -> Hardware Issues -> Display Issue and options should be presented to initiate a repair or contact Apple via phone, email, or online chat.
Apple's support website will ask for your Mac's serial number, which can be found by clicking on the Apple logo in the top-left corner of the screen and clicking on About This Mac in the dropdown menu.
We've learned that Apple has supposedly prohibited support advisors from mentioning details about the anti-reflective coating repair program in online chat sessions, so visiting an Apple Store may be required. If you contact Apple by phone, asking for your call to be escalated to a senior advisor may help.
Affected customers can also visit an Apple Authorized Service Provider to determine if their notebook is eligible for coverage. Apple's document states that these third-party repair shops can even replace displays with other damage free of charge so long as the anti-reflective coating issues are present.
Apple's internal document also states that customers who already incurred out-of-warranty costs related to this issue continue to be eligible for a refund, which can be initiated by contacting Apple support directly.
Apple first began this repair program in October 2015, and already extended it once, after some MacBook and MacBook Pro users experienced issues with the anti-reflective coating wearing off or delaminating on Retina displays.
The damage appears to be caused by a variety of factors, including the pressure of the keyboard and trackpad on the display when closed, and the use of incorrect third-party cleaning solutions with microfiber cloths.
Over 12,000 customers joined a Facebook group dedicated to the issue, and hundreds of others have claimed to be affected across the Apple Support Communities, MacRumors forums, Twitter, Reddit, and other discussion platforms. The website Staingate.org contains a gallery of damaged displays.
Article Link: Apple Extends Free Repairs of Anti-Reflective Coating on Select MacBook and MacBook Pro Models
On August 08. 2020 I had my wife's Mid 2015 Macbook Pro 13 inch screen replaced FREE OF CHARGE. I looked at some of the postings here on MacRumors to call apple and plead with them. Nope. They were DIS-inclined to Acquiesce. Since it is way past the date (I purchased in October of 2015 and they will only go 4 years past that date (Apple is a GREEDY Bunch of...), they told me to pound sand. I made a Genious appointment anyway to plead my case in person. I was calm (very unnatural for me hehehehhe), and pleaded nicely how I am a loyal Apple User, got my hard core Japanese wife who hates Apple to start using their products, etc. The Apple Store in Westfield Mall (South Center, Tukwila, WA) manager must have been in a good mood or their Techs must have been out of work due to COVID and wanted something to do. The Manager approved my screen replacement free of charge. They tried to charge me a fiver and change for tax upon my return the next day to pick up. I started getting belligerent "Manager said no charge!!!! PERIOD!!!!" I paid NOTHING. Not a DIME. So, to all out there (like me) who did not pay attention to StainGate, go to the Westfield Mall in Tukwila, WA and the manager will accommodate you, provided, of course, If he (never met him, they stay in the back room to purposely not deal with people like me), is in a good mood and the techs are not busy.
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