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Original poster
Apr 12, 2001
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Apple today extended its service program for iPhone 12 and iPhone 12 Pro models experiencing earpiece-related sound issues.

iphone-12-red-feature.jpg

The program now covers affected iPhone 12 or iPhone 12 Pro devices for up to three years after the first retail sale of the device, compared to up to two years previously, according to Apple. The one-year extension applies worldwide.

Apple launched the service program in August 2021 after the company determined that a "very small percentage" of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the earpiece module, also known as the receiver. The issue can result in the earpiece failing to emit sound during phone calls.

Apple or an Apple Authorized Service Provider will service eligible iPhones, free of charge, with steps to initiate the process outlined on Apple's website. Affected devices were manufactured between October 2020 and April 2021, and the program does not apply to the iPhone 12 mini or iPhone 12 Pro Max, according to Apple.

Article Link: Apple Extends Repair Program for iPhone 12 Models With Earpiece Sound Issues
 

prakashp

macrumors newbie
Dec 9, 2021
2
3
Got the display(earpiece is integrated into the display) replaced few weeks ago under this program. Glad Apple is acknowledging and addressing quality issues. It would have been an expensive repair otherwise!
 

Mizouse

macrumors 6502
Nov 5, 2014
410
625

M-5

macrumors 65816
Jan 4, 2008
1,098
93
I’ve had to previously send my iPhone 11 to have the earpiece as well as the bottom speaker fixed. I cannot use either functionally anymore, so I now rely on either AirPods to answer phone calls or other Bluetooth device for music.

I was shocked when I played things on my iPhone 13 work phone; it was sooo loud in comparison.
 
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Marshall73

macrumors 68030
Apr 20, 2015
2,505
2,541
What about the issue when the camera module stops working properly and the phone warns that you may not have a proper Apple component.
 
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grogboshi

macrumors newbie
Jun 7, 2020
2
1
Wish they would extend the repair program for my craptastic crackling AirPods Pros.
I've had my crackling AirPods Pro replaces four times, free of charge, over the last roughly 2.5 years, up to just having it done about a month and a half ago. Tired of it being a recurring issue, but they at least take care of it every time.
 
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pdaholic

macrumors 68000
Jun 22, 2011
1,738
2,241
I've had my crackling AirPods Pro replaces four times, free of charge, over the last roughly 2.5 years, up to just having it done about a month and a half ago. Tired of it being a recurring issue, but they at least take care of it every time.
I’ve had them replaced 3 times. On the 4th time they wanted to charge me full price, saying I’m out of warranty.

Edit to clarify—I’ve had 3 pairs and replaced all 3 once due to the crackling issue. One of the replacements cracked out again within a few months, and they refused to replace it. And I’ve got another one of the replacements that are starting to fail. I’m down to one pair that sounds normal.

I am getting some Sony earbuds tomorrow, looking forward to trying something new.

Sorry to derail the thread. Just frustrating.
 
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M5RahuL

macrumors 68040
Aug 1, 2009
3,293
1,866
TeXaS
Ah Yes!! remember having this issue on my iPhone 12 pro Max. I traded that phone to the mothership when I got the 13 pro Max.
 

Reason077

macrumors 68040
Aug 14, 2007
3,259
3,022
Hmm, I actually have a similar issue on my iPhone X. The earpiece sound during a call is extremely quiet, even when the volume is turned up to max.

It’s so bad that I can no longer take calls using the earpiece, only using speaker mode or a headset.

If only there was a similar repair program for the iPhone X!
 

JonaHu

macrumors newbie
Aug 20, 2022
1
0
this might explain why I don’t hear when people call me. I know,y phone is nearby, sound is on, and still I miss the call. But I have a iPhone 12 mini, and those are not in the program offered by Apple. Anyone else experience this?
 

icibaqu

macrumors member
Jan 23, 2009
30
1
this might explain why I don’t hear when people call me. I know,y phone is nearby, sound is on, and still I miss the call. But I have a iPhone 12 mini, and those are not in the program offered by Apple. Anyone else experience this?

Yes. Same issue. 12 mini. I was reading this article and it described exactly my issue.
 

ikjadoon

macrumors regular
Mar 5, 2017
107
147


Apple today extended its service program for iPhone 12 and iPhone 12 Pro models experiencing earpiece-related sound issues.

iphone-12-red-feature.jpg

The program now covers affected iPhone 12 or iPhone 12 Pro devices for up to three years after the first retail sale of the device, compared to up to two years previously, according to Apple. The one-year extension applies worldwide.

Apple launched the service program in August 2021 after the company determined that a "very small percentage" of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the earpiece module, also known as the receiver. The issue can result in the earpiece failing to emit sound during phone calls.

Apple or an Apple Authorized Service Provider will service eligible iPhones, free of charge, with steps to initiate the process outlined on Apple's website. Affected devices were manufactured between October 2020 and April 2021, and the program does not apply to the iPhone 12 mini or iPhone 12 Pro Max, according to Apple.

Article Link: Apple Extends Repair Program for iPhone 12 Models With Earpiece Sound Issues
Very weird it doesn’t include a serial number check.

Does that mean Apple doesn’t know which serials exhibit the weakness? Or it affects all iPhone 12 units, but has an unusual trigger they don’t want to disclose, so then everybody breaks theirs?

I remember Apple forced to issue a statement about not recording videos on a motorcycle 🤣


Most of these have a serial number check, no?
 

ikjadoon

macrumors regular
Mar 5, 2017
107
147
Yes. Same issue. 12 mini. I was reading this article and it described exactly my issue.
I believe phone ringing is a separate issue than the article. Phone ringing would use the speaker.

The article notes the earpiece fails while making or receiving calls. So if your iPhone 12 is to your ears (aka not on speaker) in the middle of a call and then you can’t hear anything from the small earpiece, located in the notch?

It’s also a bit vague: always dead or sometimes dead?
 

CarAnalogy

macrumors 68000
Jun 9, 2021
1,575
2,781
No one ever calls me, how will I know if mine are broken? :(



There is one thou?


Also I just got mine replaced last weekend due to my right bud crackling and sounding like a tin can. I bought them on 2021 Cyber Monday.

Call and leave yourself a voicemail.

And yeah I got my AirPods replaced not long ago and am super glad I did. I thought they were ok and I could just live with them but man the replacement ones are amazing.
 
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