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Apple Faces Class Action Lawsuit Over 'Defective' Keyboards in Recent MacBook, MacBook Pro Models

Mlrollin91 said:
I'm sorry, but a consumer cannot blame a company for the consumer not purchasing the extended warranty. If you chose not to extend your warranty, then its on you. At a minimum a consumer should at least purchase the item with a credit card that doubles the manufacturer warranty. I have been burned in the past by not extending warranties on items, including a car. Thats on me. I cant go around suing because I chose not to extend my warranty. Thats ridiculous.
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Keep on spending on "extra" warranties, you are the reason for many companies extra profits :) In my case I choose everything wisely and doesn't just apply to Apple products. I keep everything maintained and baby all of my valuable belongings. So far, no problems but as this issue becoming widespread I could not agree more. Can I live with keyboard issue? yes of course but if Apple can make my product experience better by offering repair whether it's free or at reasonable price set, I am all hands on this.

At first I thought that this is only my problem when I got the MacBook, now I am starting to see that there are many others, in fact many more (thousands of people) in the same boat. If there are so many people affected by this problem, then doesn't it ring a bell that something is wrong and your advising to buy extended warranties is just plainly meaningless.

What I think of your comments is that you are just protective of your rights because you spent money on extra warranties.
 
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sracer said:
Many of the class action lawsuits have been "successful"... if by "successful" one means causing Apple to finally acknowledge that the issue is indeed a problem. Sometimes legal pressure is required to get a corporation to do the right thing. The lawsuit doesn't have to go to trial in order to be effective.
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This is particularly true for a brand whose image is the product. Apple can easily afford any settlement or judgment, but it can’t afford to lose the “premium” perception held by its customers.
 
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Mlrollin91 said:
Entitled much?

2) You could have waited for Kraby Lake, you chose not to.
3) You didn't buy AppleCare, thus your fault. Apple warrants for 12 months. All that is required.
4) If you took it back before AppleCare had expired, they would have been more than happy to replace the keyboard for you. Two friends have had their keyboards replaced under warranty, and the issue has never returned.
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Perhaps you have an Apple Crystal ball and knew that Kaby Lake was coming one year later. If so, please let us know what apple is releasing and when.
 
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So people want physics-defying thinness, but when limitations arise in the form of crumbs and dust under keyboards, it's a class action lawsuit?

If your key gets stuck, get a thin card and a can of air and work it out. It has worked for me since the Powerbook.
 
Christian 5G said:
Keep on spending on "extra" warranties, you are the reason for many companies extra profits :) In my case I choose everything wisely and doesn't just apply to Apple products. So far, no problems but as this issue becoming widespread I could not agree more.

At first I thought that this is only my problem when I got the MacBook, now I am starting to see that there are many others, in fact many more (thousands of people) in the same boat. If there are so many people affected by this problem, then doesn't it ring a bell that something is wrong.
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There seems to be a bit of inconsistency when it comes to extended warranties. When I buy a new car, the salesman tells me the car is of the highest quality and will provide me with many years of trouble-free operation. By the time I get to the finance office, the "loan guy" tells me that the car will barely last the length of the manufacturer's warranty and I'm looking at a full engine and transmission replacement the day after the warranty ends... and that it would be a smart thing to buy the extended warranty.
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So here are people who praise Apple for the high quality of their products... so high that the higher prices are justified. But then go on to say how it is practically a "given" to get AppleCare. I never buy extended warranties and have never found that I would've been able to use them if I had them. But for those who are accident-prone, it might make sense, but for product defects?!
eek7.gif
 
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sracer said:
There seems to be a bit of inconsistency when it comes to extended warranties. When I buy a new car, the salesman tells me the car is of the highest quality and will provide me with many years of trouble-free operation. By the time I get to the finance office, the "loan guy" tells me that the car will barely last the length of the manufacturer's warranty and I'm looking at a full engine and transmission replacement the day after the warranty ends... and that it would be a smart thing to buy the extended warranty. View attachment 761722

So here are people who praise Apple for the high quality of their products... so high that the higher prices are justified. But then go on to say how it is practically a "given" to get AppleCare. I never buy extended warranties and have never found that I would've been able to use them if I had them. But for those who are accident-prone, it might make sense, but for product defects?! View attachment 761723
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I bought a car last year for the first time from a dealer and my father tagged along. He warned me before we entered the finance office and unbelievable of how much the finance guy told me this car is nice and so on until he started talking about extra warranty and that anything can happen, then after I believe all of this was just a strategy (his) to lead a consumer into buying extra warranty. He even said he will give me a month for me to decide, just a phone call or text will do and he'll break the rules "just for me" :D

I am majoring in finance myself but man if I ever have to upsell people for anything just for extra profit in my pocket, I will be very disappointed.

I really really hope in this case, Apple or any other company even if you are running is/are not making products now that will defect over time thus causing a consumer to buy a new one more often or upgrade.
 
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Christian 5G said:
I bought a car last year for the first time from a dealer and my father tagged along. He warned me before we entered the finance office and unbelievable of how much he told me this car is nice and so and so until he started talking about extra warranty and that anything can happen. He even said he will give me a month for me to decide, just a phone call or text will do and he'll break the rules "just for me" :D

I am majoring in finance myself but man if I ever have to upset people for anything just for extra profit in my pocket, I will be very disappointed.
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I've found that my extended warranty has helped me with little things. They are small but would be expensive to fix. I can understand the push behind the extended warranties. It's a choice.

So if someone didn't get it, that is their choice.

However, I still think we should have a 2 year warranty standard.
I don't see why we don't.
 
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F. Funkman said:
Perhaps you have an Apple Crystal ball and knew that Kaby Lake was coming one year later. If so, please let us know what apple is releasing and when.
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The point s/he was making is that you cannot expect an manufacturer to sit on their laurels. New, possibly faster, CPUs will make it to market at some point. If someone believes it's on the horizon, it's up to them to wait and see.
 
Glmnet1 said:
"a model year 2015 or later Apple MacBook" Wasn't the 2015 unaffected?
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The 2015 MacBook was the first Apple laptop to have the butterfly keys. The MacBook Pros did not get the butterfly keys until the 2016 version.

So 2015 MacBook Pros are unaffected, and that is why I am keeping mine and not upgrading until Apple hopefully fixes this mess with the 2018 MacBook Pros! Plus, my 2015 still works/runs like a champ!

:apple:
 
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I just purchased a brand new 2016 13" MBP with TB three months ago, and recently the letter C, most of the time when I'm typing fast it repeats. I knew about the keyboard problem, and since the beginning I thought of buying Apple Care in the first months.

So right now I'm not sure if taking to an Apple Store, or try to clean with compressed air, or buy right now Apple Care and take the MBP to an Apple Store...
 
MacFather said:
Mac designs developed under clueless Tim Cook's leadership: 2013 Mac Pro, 2015 MacBook, 2016 MacBook Pro. Form over function. Greed, arrogance and fashion.
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You nailed it, especially with the arrogance part. I priced a new Trenton Systems 3U rack-mount with gaming guts. While I am no-way a gamer; the config just happens to work better. It runs about $4000, and I'm okay with that. The build quality is all mil-spec and blows any, and all the Mac's away.

Dang, I never thought I would even dream of doing that, but I no longer TRUST Apple. Surprisingly, there is an ever-growing number of cross-pollinated Apps these days; I can get by with the clunky Windows 10 Pro. Besides, most of what I do is web-based anyway.
 
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I'll be here waiting. This will be 1) an interesting thread and 2) very interesting case, should it ever see a courtroom.

jf87Bfk.gif
 
belvdr said:
The point s/he was making is that you cannot expect an manufacturer to sit on their laurels. New, possibly faster, CPUs will make it to market at some point. If someone believes it's on the horizon, it's up to them to wait and see.
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Yes, but the key issue is "at some point". Looking back to say that one should have waited is hindsight. At the time, Apple had not released a significant MacBook update in 2 years. I am sure people purchased the new Touch Bar MBP with the assumption that another update would not arrive for some time, not the year afterwards.
 
Michael Goff said:
Does anyone else miss the good old days when Apple laptops had the best keyboards?
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Oddly enough I returned my 2017 15' the other day (not because of the keyboard, but because WWDC is right around the corner), and picked up a 2015 MacBook as a cheap ($600.00US) stopgap for the time being. I was a little concerned that the keyboard would be wonky, but oddly enough it seems to be working just great so far (fingers crossed!). Personally, I would love it if Apple tossed in the Magic Keyboard keys into a MbP. . . By far my favorite keyboard that Apple has made.
 
F. Funkman said:
Yes, but the key issue is "at some point". Looking back to say that one should have waited is hindsight. At the time, Apple had not released a significant MacBook update in 2 years. I am sure people purchased the new Touch Bar MBP with the assumption that another update would not arrive for some time, not the year afterwards.
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Expecting the manufacturer to simply upgrade those who bought a product earlier to the latest model is excessive.

It's buyer beware.
 
csurfr said:
Oddly enough I returned my 2017 15' the other day (not because of the keyboard, but because WWDC is right around the corner), and picked up a 2015 MacBook as a cheap ($600.00US) stopgap for the time being. I was a little concerned that the keyboard would be wonky, but oddly enough it seems to be working just great so far (fingers crossed!). Personally, I would love it if Apple tossed in the Magic Keyboard keys into a MbP. . . By far my favorite keyboard that Apple has made.
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Oh, the 2015 keyboard is the last good one.
 
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