Exactly! Who knows!
Although I seriously wonder why did Apple not replace the entire notebook on 3rd repair call. Isn't that what they usually do?
I *thought* the policy was 3x for the same issue and it was replaced... Could be wrong?
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Apple Faces Class Action Lawsuit Over 'Defective' Keyboards in Recent MacBook, MacBook Pro Models
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I *thought* the policy was 3x for the same issue and it was replaced... Could be wrong?
Exactly! Who knows!
Although I seriously wonder why did Apple not replace the entire notebook on 3rd repair call. Isn't that what they usually do?
No point replacing the entire notebook if the problem is a design defect.
Not the 2015 MacBook Pro. . . the 2015 MacBook. The first one ever with that new keyboard.
Weird. Well, good luck. At the very least, you're likely to erode off the letters if you use it too much.
Here's what I want to know: was Apple getting a lot of requests from users of the 2015 and earlier MacBook Pros for thinner machines? Or did they just imagine that we all wanted that, no matter what the cost in terms of usability?
I still have my Late-2010 MacBook Air, and it runs great and is in mint condition. I never bought AppleCare+ for that machine OR my 2015 MacBook Pro. These days, I would force myself to get AppleCare+ if I bought any MacBook Pro from 2016 up. Now, I hope they fix this issue with the 2018 MBP's, however, I will not go out and get one on day one. I will wait a good six months to see if the keyboard issues are truly fixed AND to make sure no other crazy issues pop up on these new MBP's. If nothing is going on after six months I would feel comfortable buying a 2018 MBP without AC+.
I rarely support class-action lawsuits, however, Apple has had PLENTY of time to fix the issues with these keyboards. I actually support this lawsuit. Hopefully it forces Apple to fix customers current 2016/2017 MBP's with no problems, and come up with a better keyboard for all new Apple laptops!
I appreciate your support!
The machine only has 94 battery cycles, so I can't imagine it was used too terribly much.
What can Apple do even if this lawsuit succeeds? If Apple keeps replacing the keyboard, it will malfunction again. We must also consider the downtime when the MacBook or MacBook Pro is sent for repairs. Thats I why I recently bought a refurbished MacBook Pro 2015 (13 inch). Yes I still have the MacBook 2015 and also the MacBook 2017. Ironically it is the MacBook 2017's keyboard that acts up once in a while. Certain keys just do not register if I do not make an effort to specially "press" the key firmly. I am disappointed to say the least and do not see a viable solution coming in the form of repairs, repairs and repairs. Apple should have spent time designing a keyboard that is trouble free. Of all components, the component to disappoint should not be the keyboard.
SP4 struggled right out of the gate with “a hard computer problem” that took MS months to resolve. It earned a spot on the “not recommended” list from consumer reports. Surface is a novel idea, but it’s another case of too much crammed into too little. SP4 launched in late 2015 and MS just now started a replacement program for screen flicker issues. It’s great they are still supporting the device, but look how long it took them to take responsibility for that issue.
Apple deserves to be sued just for the crime of making a keyboard that awful to type on in the first place...
Exactly! Who knows!
Although I seriously wonder why did Apple not replace the entire notebook on 3rd repair call. Isn't that what they usually do?
I thought that was a thing too...that's why I wasn't sure if it was a joke or not. After the third time that's what I'd be asking for - the last chance before the defenestration.
The opposite. Thin is just Apple’s hobby horse. See also phones.
Perhaps you should do your research before buying a computer? It was well known that Intel was releasing the Kaby Lake within a year.
I have a MBP 2017 model and have already had 3 new keyboards replaced.
At request of my Apple reseller, I now use a vacuum cleaner every 2-3 weeks to suck any dust and crumbles.
I also noticed when a key is become numb, put the MBP on his side and start typing on that key very fast. In many cases the dust/crumbles move a bit and the key becomes back usable.
In the +25 years using Apple products with succes, the latest MBP keyboards are a disaster. :-/
At request of my Apple reseller, I now use a vacuum cleaner every 2-3 weeks to suck any dust and crumbles.
I also noticed when a key is become numb, put the MBP on his side and start typing on that key very fast. In many cases the dust/crumbles move a bit and the key becomes back usable.
In the +25 years using Apple products with succes, the latest MBP keyboards are a disaster. :-/
No, you don't need AppleCare. Buy the product with a credit card that offers extended warranty for free. Problem solved. Its not rocket science to do research on what is available.
So THIS is why my brother vastly preferred getting a Macbook Air (2017) over a new Macbook or Macbook Pro... lol Apple... (I just love it when they are forced to be humbled. Sorry fanboys...)
A keyboard shouldn't fail to a single crumb, though.
I've had issues with my keyboard but it's working fine at the moment. I hope something comes from this and they repair it with a more resilient keyboard. In my country we have a 6 or 7 year sales of goods act which offers protection. So if this a manufacturing or design defect it is on Apple to repair/replace and seeing as how they've admitted the problem it would be easy to win this in small claims court.
Im not disagreeing with that, but to say that you are entitled to a upgraded computer is ridiculous. If you buy AppleCare and the issue cannot be solved, Apple will replace your computer. I've received 3 replacements (upgraded models) over the last decade from Apple.
I wasn’t shocked when I saw this headline or read the article. I’m not sure why it’s limited to the US but I took my Mbp in to Apple on Friday for it’s second keyboard/top case replacement because I had a cluster of keys suddenly stop working. Whilst they would type the click was totally broken having to push with some force to make the key work. The first was the space bar: the genius acknowledged Apple knows about it and shrugged. He then said “not good enough for he amount of money you probably paid for it” given it’s a custom build in excess of £3k it’s an expensive paperweight when the keyboard doesn’t work, and as a pro user, I reply on my tools and can’t afford to be without a tool for 10 days. That’s more than the laptop cost. Maybe they should be refunding me for the work I am unable to take.
Yes he should be entitled to an upgraded computer. The model he owns has a built in defect, one that shortens its usable life to an unacceptable amount.
Therefore the replacement he is given should be free of the original design defect. If Apple can't fix the problem and just installs a new defective keyboard for $700 per failure, then they are acting illegally.
It maybe that a design revision, which Apple usually does when they release a new model, fixes that issue. But every customer has the right to expect that they are sold a machine free of defects.
Further if Apple knows about this defect and continues to sell machines they know are defective, then it is going to get messy for them.
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