Apple should make a solid statement about switching to ARM or not during WWDC or the sale of Macs will continue declining.
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Apple Faces Class Action Lawsuit Over 'Flexgate' Issue With MacBook Pro Displays
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Even back in the mid 2000s Apple refused to acknowledge the iBook G4 Vram chip issue - My mother's iBook G4 died 4 years in (unacceptably soon) but Apple wouldn't do anything about it despite it being a design flaw.
That is an incredibly low standard to hold a company to. If 50 percent of all customers were experience a problem after 6 years that is caused by manufacturing defects or poor design then Apple should be held accountable. luckily some of us live in countries where consumer law protects us to an extent.
It is a very needed class action, but as usual the only subject that are going to get money are lawyers...
When I was eagerly waiting for Apple's next macbook upgrade in 2016 I was shocked with the lack of ports, more expensive, almost same speed macbook introduced. I went and bought the 2015 version. I got the more stable better laptop and didn't have to deal with butterfly keyboards, flexgate, or touchbar novelty.
Can't believe Apple risked people's money over 2mm wire, I guess they think everyone make as much money as Tim Apple.
The best way to punish a company is to boycott its products. Blackberry was selling their "palm pilot" like devices for near iphone6 prices and refused to update anything, look where Blackberry is now.
Can't believe Apple risked people's money over 2mm wire, I guess they think everyone make as much money as Tim Apple.
The best way to punish a company is to boycott its products. Blackberry was selling their "palm pilot" like devices for near iphone6 prices and refused to update anything, look where Blackberry is now.
There is already a quality program where Apple fix this for free and has been for ages
No. Not a single computer manufacturer is targeting beyond 6 years of life in a computer. That's an incredibly stupid statement.
Regardless, the main point isn't the amount of the customers experiencing the defect, but rather the reaction to the situation. It's overblown, and I stand by my statement.
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No, "another overblown issue" is an incredibly stupid statement, no surprise you stand by it.
Oldmacs didn't say that a common failure should be covered at 6 years (such as an ssd or battery), he clearly stated (you should take lessons from him) that failures caused by manufacturing defects (screen coatings) and/or poor design (butterfly keyboards, short cables) should be taken care of by apple, which in some cases they have, to their credit.
You buy too many Macbooks. I have a MBA 2011 going strong as ever, and almost a daily driver, ans still seems fast despite almost archaic 4gb ram and 2nd gen i5.
My Mac Mini 2012 quad is awesome and is my home based PC maxed out which I personally upgraded with 16gb and 1tb ssd. And a 2015 MBP 15" which runs so quiet and is almost perfect. I still get 5hours battery life which is a lot on this in everyday tasks (although Staingate is beginning to occur if i look carefully.
I have never had an issue with any of these, and I do not think I am lucky, although my Work laptops are usually Dell Laptops and I have never had a issue with those either.
Intel graphics versions never overheat, boot up is almost instant on all. and all run like new.
Same issue here... Unfortunately I am out of the original warranty, I am waiting for a recall (or a miracle)
I’m happy to hear you can still use your MacBook and the issue is overblown for you personally. However my screen goes completely black as the backlight shuts off if I open the display close to a usable angle. The issue is not overblown for me and many others. I hope the problem doesn’t get worse for you, but if it does will you still think it is overblown?
It's absolutely overblown. The amount of incidences is probably less than Dell's average defect rate. Come back to me if you can show more than half a million MacBooks have this problem (which wouldn't even match Dell's defect rate).
Remember that throttle gate issue? Dell had the exact same issue with the XPS 15 9570 with the exact same CPU (the 8950HK), but no one cared. I don't recall Dell ever fixing the issue either while Apple fixed it with an update.
Remember antenna gate? Yeah, other cell phones had that exact same issue, but everyone remembers the iPhone 4 whenever they hear antenna gate.
So let me say it again, this issue is overblown.
I've been a victim of apple's flex gate issue, as I sadly purchased a MacBook pro 15in 2 years ago for almost 3k. Now, I've been asked to spend $900 to fix this flexgate issue! though this computer has been taken care of extremely well. I've been buying Apple products my whole life and never have found something so disconcerting about their products, especially in the case they are fixing 13in MacBook pro with the same problems.
Now, I was told by an Apple representative that the "13-inch MacBook Pro Display Backlight Service Program" to qualify your whole screen must go black so the issue I'm experiencing on my 15in is actually not a flex gate issue. (I believe this is a HUGE Lie) In addition, on their website it is stated "Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen", which is exactly what I am experiencing.
Now, I was told by an Apple representative that the "13-inch MacBook Pro Display Backlight Service Program" to qualify your whole screen must go black so the issue I'm experiencing on my 15in is actually not a flex gate issue. (I believe this is a HUGE Lie) In addition, on their website it is stated "Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen", which is exactly what I am experiencing.
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I'd love to get in on this somehow... My 2016 15" has these issues and since the repair program isnt part of the 15" I have to come out the money. Yikes...
If you are lucky
your butterfly keyboard will crap out and it will be replaced under one of Apple's "programs" (only established because enough customers (victims) were on to the keyboard scam and Tim knew the jig was up). Perhaps you could entice them to replace the screen at the same time.In all seriousness, I feel for you. Apple, what a way to treat customers.
Just chiming in here, to document another case of this annoying issue, which shows the seemingly ongoing decline of quality, in Apple products.
Got my 15" Mid 2017 2,9Ghz model (bought in december 2017) back today, after PAYING to have my screen replaced. Sent it for repair as it was exhibiting the stagelight effect, as well as blueish blodges in different areas of the screen. Other than this, there was a rattling sound from within the computer. It has never been dropped and the stagelight issue just "magically" appeared recently, when I started the computer up. The discolouration has been building for about half a year or so, but wasn't really properly noticed until a few months ago.
I had several frustrating discussions with Apple's tech support, to get them to accept that this was a known issue, directly related to the issue on 13" Macbook Pros of the same era, which they are repairing under an extended warranty on the screen.
Unfortunately there was no interest in accepting that the issue was anything else than normal wear and since I use this computer every day for work, I was forced to pay for the repair myself.
I have to say that this was the last straw for me. I am not going to buy a high end computer from Apple again, as I can no longer be certain that they produce products, that reflect the pricepoint of the device, from a quality-perspective.
I've bought Mac computers since 2005 and have had very good experiences with their service, when I've had issues, but my experience with this model (Aside from this issue, I've had the keyboard replaced in connection with the known issue there) and the level of service they are providing now just doesn't leave me comfortable with investing in their high end products.
As it happens however, I'm fortunate enough, to be in a situation now, where I don't need a high end portable device and it seems like Hackintoshing has become easier and more stable recently (Yes yes, the switch to ARM will probably mean losing the possibility to update to the latest OS'es in the future). So I'm going to sell this computer now, cut my losses and build a Hackintosh for pro media work. I'll get a entry level ARM-macbook, when they come out, for administrative work, seeing as I am not going to cross over from Mac to Windows.
Apple products have never been perfect, but the recent development for Apple in regards to quality and responsibility for that quality has been a sad development.
Got my 15" Mid 2017 2,9Ghz model (bought in december 2017) back today, after PAYING to have my screen replaced. Sent it for repair as it was exhibiting the stagelight effect, as well as blueish blodges in different areas of the screen. Other than this, there was a rattling sound from within the computer. It has never been dropped and the stagelight issue just "magically" appeared recently, when I started the computer up. The discolouration has been building for about half a year or so, but wasn't really properly noticed until a few months ago.
I had several frustrating discussions with Apple's tech support, to get them to accept that this was a known issue, directly related to the issue on 13" Macbook Pros of the same era, which they are repairing under an extended warranty on the screen.
Unfortunately there was no interest in accepting that the issue was anything else than normal wear and since I use this computer every day for work, I was forced to pay for the repair myself.
I have to say that this was the last straw for me. I am not going to buy a high end computer from Apple again, as I can no longer be certain that they produce products, that reflect the pricepoint of the device, from a quality-perspective.
I've bought Mac computers since 2005 and have had very good experiences with their service, when I've had issues, but my experience with this model (Aside from this issue, I've had the keyboard replaced in connection with the known issue there) and the level of service they are providing now just doesn't leave me comfortable with investing in their high end products.
As it happens however, I'm fortunate enough, to be in a situation now, where I don't need a high end portable device and it seems like Hackintoshing has become easier and more stable recently (Yes yes, the switch to ARM will probably mean losing the possibility to update to the latest OS'es in the future). So I'm going to sell this computer now, cut my losses and build a Hackintosh for pro media work. I'll get a entry level ARM-macbook, when they come out, for administrative work, seeing as I am not going to cross over from Mac to Windows.
Apple products have never been perfect, but the recent development for Apple in regards to quality and responsibility for that quality has been a sad development.
Make sure you keep your paperwork, if they ever extend the repair program you might be eligible for a refund.
Hackintoshing is probably theft, don't resort to that. 2016-2019, especially 16-17 are dumpster fires, it sucks for all of us that have them, mine is on its 3rd keyboard. I'm truly happy for anyone who has no issues with theirs but these things suck.
You can certainly try to sell it but the resale value isn't great because of all the issues. You might just want to consider driving it into the ground and wait for the ARMs to come out. I was going to sell mine when it came back from its last keyboard replacement until I saw the market values, now I just treat it with kid gloves x3.
Hackintoshing is probably theft, don't resort to that. 2016-2019, especially 16-17 are dumpster fires, it sucks for all of us that have them, mine is on its 3rd keyboard. I'm truly happy for anyone who has no issues with theirs but these things suck.
You can certainly try to sell it but the resale value isn't great because of all the issues. You might just want to consider driving it into the ground and wait for the ARMs to come out. I was going to sell mine when it came back from its last keyboard replacement until I saw the market values, now I just treat it with kid gloves x3.
Like this horror?
Where did the time go when Apple made products that last for more then 3 years?
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Don't count on Apple to help you.
I had a fan that was making a ticking noise. They wanted twelve eighty to fix it, under warranty, because there was a dent in the case.
That's $1,280. For a fan.
Refubrished models were selling for around $1400 at the time.
I was able to replace the bottom case myself, and took it to an Apple store for a new fan. While there, they also replaced the DVD drive, hard drive, and LCD screen. For free, because it no longer had any damage.
Unfortunately you can't replace the monitor glass yourself, you might be out of luck.
So where do we go now to buy products that will last? My 2017 MBP is my first Mac, fed up with PC
‘s slowing down after 3 years I throw money (£2,500) at it and now have a machine where I can’t even see the dock any more. Sooooo disappointing.
it's not a short cable (or one that's too short).
It's a cable made of flat ribbon copper, which (by it's faulty design) flexes repeatedly, eventually becoming brittle nad cracking.
Newsflash: we've known for ~3500 years that copper doesn't flex exceptionally well when forced into repeated flex action. Apple engineers seem to think their sh*! doesn't stink, that physics doesn't apply to their designs, and that the lawyers will cover any issues for them.
With the release of the MacBook Pro in 2018, Apple addressed the issue by adding a longer and seemingly stronger flex cable to the display, reducing the likelihood of wear and tear.
Article Link: Apple Knowingly Sold 2016-17 MacBook Pro Models With 'Flexgate' Display Defect, Judge Says
