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What defines a defect? I've had so many Android phones in the micro USB days have failing charging ports. Is this a defect? How about Windows Vista that would constantly crash. Maybe we should sue Microsoft?

Why are you asking me who you should sue? A “defect” can be anything in reality, but typically a design error which means something is not performing correctly although at the time of sale appears to be and potentially a while longer. I participated in a rather abstract claim against a manufacturer who made a distributor (for injection of chemicals) for seawater, it worked fine throughout the warranty period and then catastrophically failed because they had supplied it in the wrong material and the chemical had been corroding it away slowly. So it didn’t fail from manufacturing, e.g. a poor weld etc, but a latent defect, i.e. an engineer had specified an unsuitable metal, that a layman / customer may not have understood or appreciated as they were relying on the expertise of the manufacturer.

Likewise you general pc buyer expects Apple to be an expert in designing a computer so would not identify or appreciate a design flaw in a screen cable that was designed too short. It doesn't matter if Apples flaw was an error by accident or intentional (e.g. cost saving / inadequate safety margin), the flaw was there at the time of sale.
 
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This is going off topic so I'm done talking about this with you.

Well that is unfortunate, if you could only acknowledge that your initial post didn't clearly define your thoughts we probably had some common ground to converse about but by all means stomp your feet and clench your fists and leave the room.
 
Why is Apple the only computer manufacturer expected to repair out of warranty?
because you're on mac rumor, if you go on android authority or xbox forums, plenty of complaints for these companies as well.
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surprise! i experienced the problem a year ago. i still stand by my statement. issue is overblown.

do you want to try again with that zero substance claim?
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surprised what you just proved other's point. even you experienced it.
 
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$30 gift card as compensation for a $700 repair?

Most class actions I've seen come with admissions of no wrong doing and a token dollar amount that rarely covers the cost of the problem. The lawyers are the only winners.

--

No one cared about Retention Gate for some reason. I paid $300 at an Apple Store to replace a MacBook Pro display exhibiting bad image retention. It made image work unusable, but Apple did not see it that way, despite having Apple Care.

I didn't get a gift card. The bonus I got was that my MBP had a bad smell that took years to get rid of. But that might be because they accidentally replaced the motherboard along with it. Didn't charge me for that one, but I was out of a laptop another week.
 
For some reason, this issue combined with all the recent Apple hardware (and macOS software) missteps remind me of that old Apple ad where a guy is failing to give a presentation with a PC and someone in the audience yells: "Get a Mac!"

The irony... My work Lenovo ThnkPad has been rock-solid for the 2+ years I've had it.

Now that I'm soon to replace my personal Mac collection (2 cMBPs and an iMac from 2011-2012), my mind is yelling: "get an iPad!"

I just might!
 


A nationwide class action lawsuit filed against Apple in Northern California court this week accuses the company of knowingly concealing a defect with a display-related flex cable on recent 13-inch and 15-inch MacBook Pro models.

macbook-pro-flexgate.jpg

As discovered by repair website iFixit last year, some MacBook Pro models released in 2016 and 2017 have experienced issues with uneven backlighting caused by a delicate flex cable that can wear out and break after repeated opening and closing of the display. Impacted notebooks can exhibit uneven lighting at the bottom of the screen, which has been described as a "stage light" effect, and the backlighting system can eventually fail entirely.

Since the issue often takes time to manifest, the affected ?MacBook Pro? units can be outside of Apple's one-year warranty period when they start exhibiting symptoms, resulting in an out-of-warranty repair fee of up to $850.

"Imagine spending more than $2,500 on a laptop only for it to fail shortly after the manufacturer's warranty expires," said PARRIS Law Firm attorney R. Rex Parris. "What's even more appalling is Apple requiring customers to spend an additional $600 to $850 to replace the screen."

Apple seemingly fixed the issue by extending the length of the flex cable by 2mm in the 2018 MacBook Pro. It also launched a free repair program in May 2019, but the program only applies to 13-inch MacBook Pro models released in 2016.

ifixit-flexgate-cable.jpeg

iFixit found the 2018 MacBook Pro flex cable on the left to be 2mm longer

The class action lawsuit seeks restitution for all costs attributable to replacing or replacing the affected MacBook Pro units, and calls for Apple to expand its repair program to cover the 15-inch MacBook Pro. The proposed class is defined as all persons within the United States who purchased a 2016 or newer MacBook Pro.

Related Guide: "Flexgate" Display Issues Affecting 2016 MacBook Pro and Later

Article Link: Apple Faces Class Action Lawsuit Over 'Flexgate' Issue With MacBook Pro Displays

flexgate.... really? Joe is the most unoriginal blogger on this site. Find another job because writing is not your calling.
 
The 2018 models were less of a mess, with the final revision of the butterfly keyboard and the longer internal display connecting cable. I picked up a relatively cheap secondhand 2018 MacBook Pro 15” early last year and it’s served me well without any issues.

Edit: I purchased my used 2018 knowing it would have coverage on the keyboard into 2021. I’ll probably sell it on eBay by then and pick up a used 16” 8-core model, more for the added performance than for the new keyboard. I use an external keyboard 90% of the time, along with a 27” 4K monitor and eGPU.
IMO the main problem with the 2018 models is overheating. The i9 model can barely maintain base clock speed.
 
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IMO the main problem with the 2018 models is overheating. The i9 model can barely maintain base clock speed.

I went with the 2.2ghz 6-core i7 since I could see in benchmarks they’re all throttled to around the same speed. Mine runs at 2.8-3ghz most of the time, glad I saved the money!
 
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This happens because Cook doesn’t care about Macs. He doesn’t know how to use one either. He is an iPad dude.
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My car has had recalls that were fixed whenever I took it in for maintenance. Covered by the manufacturer. No lawsuit prodding needed.

Meanwhile, Apple has sold me:
  • Screens with severe image retention (Retain Gate)
  • Screens with image coating problems (Stain Gate)
  • Screens with a warped image at the bottom (Flex Gate)
  • Defective keyboards on all laptops over a 5 year period (Butterfly Gate)
Severe usability issues that required me to pay them more to fix the issue or wait until they acknowledged that they did wrong.

What happened to do the right thing?
And yet you continue to open up your wallet to pay for their products. They got you by the balls, my friend, as they did all of us.
 
Why is Apple the only computer manufacturer expected to repair out of warranty?

The real question is why USA customers only have a 1 year warranty, Australian customers have 3 years!

"Macs Effectively Now Have a Three-Year Warranty in Australia and New Zealand Under Consumer Law. If you bought and own a Mac in Australia or New Zealand, your computer effectively now has warranty coverage for up to three years from its original date of purchase, even without purchasing optional AppleCare+ coverage."
 
In the UK after the one year manufacturers warranty the shops warranty takes effect, all products must last a reasonable amount of time else repair for free, refund or partial refund if deemed to have fair use of the item before fail, if fault is proved to existed at start then full refund or replacement
 
My car has had recalls that were fixed whenever I took it in for maintenance. Covered by the manufacturer. No lawsuit prodding needed.

Meanwhile, Apple has sold me:
  • Screens with severe image retention (Retain Gate)
  • Screens with image coating problems (Stain Gate)
  • Screens with a warped image at the bottom (Flex Gate)
  • Defective keyboards on all laptops over a 5 year period (Butterfly Gate)
Severe usability issues that required me to pay them more to fix the issue or wait until they acknowledged that they did wrong.

What happened to do the right thing?

Theres a new one! The T-CON board which sits in the main case are now failing do to heat damage from being so close to the CPU/GPU's heatsink. Sadly the T-CON is bonded to the LCD panel and you need to replace the full display assembly to fix it.
 
Temporarily fixed the issue in my 2016 by opening it up and dicking around with the cable. Been good for a month so far. We’ll see.
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It's sad that I used to recommend Macs to everyone but most people want laptops and I would never feel comfortable telling them to get a MacBook. the last 5 years have been straight trash.

Issues, yes. Trash, not at all.
 
I ended up paying over $800. MacBook Pro 15inch late 2017. But hey, they replaced a lot of stuff in that price. It was known as flexgate.
 
850 is what they want me to pay to fix the one thunderbolt 3 port that has semi-crapped out on my 2016. Ridiculous.
 
so if I got the display replaced in late august 2018, on a 2016 NTB, for this very issue I think what was covered under AppleCare at the time... is it safe to assume I could have the longer ribbon cable? or nah

Also are the 2mm longer ribbon cables a fix? ie are they the same length on the newest Airs and Pros ?

thx
 
it's been almost 50 years...can we stop appending "gate" to things? especially malfunctioning electronics that are comparatively trivial.
 
I still prefer macOS but the cost doesn't justify the poor hardware quality. Dropping 32-bit support and the potential issues of switching to ARM also make me want to avoid newer Macs. We could see a lot of third party support leave if Apple screws up going to ARM. It's also really easy now to run macOS in a virtual machine so why even bother buying the hardware? I've got a macOS VM with GPU passthrough running in Proxmox that can outperform a 2013 Mac Pro running on 2009/2010 hardware.

Would all current software need to be replaced should Apple go to ARM? I’m facing $$$’s to update my Adobe Photoshop, Logic Express 9, financial software, Office, etc on my 2014 MBA if I were to consider a 13 or 16” MBP. Would any 64-bit software purchased afterwards run the risk of incompatibility with an ARM Mac?
 
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