Faulty logic. The design could change from one model to the next for a variety of reasons.
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Apple Faces Class Action Lawsuit Over Unresponsive iPhone 6 Touchscreens
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Faulty logic. The design could change from one model to the next for a variety of reasons.
What do you exactly mean " ..wish they'd fix it instead"....
Since when don't they "fix" them? While I may not be thrilled every time an Apple product MAY need repair or replacement, for ME more times than not -- they have either fully replaced my iPhones over the NINE years I've owned them, refunded my money, offered me lower cost replacements even if 9 OUT OF 10 times the problems with the phones were partly or fully MY FAULT.
Seriously. Go buy a SAMESONG or a GOOGLE and see how "easy" the process is just to get good tech support -- or FACTOID HERE -- a FULL UPGRADE of an ANDROID operating system L O L.
I mean, god, shut up.
250 million units sold = SOME units are failing -- and?????
How many of anything have you ever made that hold up as well in the "real" world?
Zero... Right? Right.
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Filed in the Northern District. I believe this is the court of Judge Breyer, who is handling the Volkswagen diesel cheating scandal. Would be interesting if he gets the case. Apple would start scrambling.
This post reveals a distinct lack of knowledge Apple practices.
Doing the right thing isn't in the Apple playbook. Saying the right things to manipulate the mindset of consumers is Apple's fallback. The masters of slow walking consumers, Apple knows what they can get away with.
After _years_ of stonewalling MacBook Pro owners with unusable laptops due to a graphics failure, long after customers were forced to buy replacements, Apple comes forward with "A Program". By then the damage was done leaving customers high and dry.
More like "Apple semi-acknowledges..."
They almost always put out a press release with a statistic that was carefully chosen to make the problem seem rarer than it is. They tell the truth, but never the whole truth. E.g.:
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For Bendgate, they were lucky enough that it happened in the first few days of the iPhone 6 release, so they were able to rush out a press release saying that "only nine" people had complained to Apple about bending. Of course, that ignored any complaints made to stores or carriers, and all the people who thought it was their fault, or simply had not gotten around to contacting anyone yet, or had read the news and were waiting to see what Apple was going to do.
Brilliant strategy, since even though the numbers would be in the thousands by now, Apple knows that many people will simply repeat the bogus "only nine" number... while they quietly fixed the problem in the next model.
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Likewise with Antennagate, Jobs counted on smoke and mirrors with numbers. He dismissed any problem by commenting that, while the iPhone 4 did drop more calls that the 3GS, it amounted to "only one more dropped call per hundred." It sounded so minor that way.
He knew that no one would take the time to look up AT&T's average dropped call rate, which at the time was just over one call per hundred. So adding another call to that could easily mean almost doubling the dropped call rate. But that would've sounded horrible. So again, a brilliant piece of misdirection.
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Unless this mainly causes Apple to actually recognize the issue and do something about it, which has happened before (with Apple and other companies/organizations).
If you had bothered to watch the video you would know that Apple deletes posts from the iPhone repair shop gurus who explain the cause of the problem. No doubt Apple knows about the problem, but have they officially recognized it? No. They bravely want it to go away.
The root of this problem, along with many of Apple's other recent blunders, is Ive. He needs to go, his lack of judgment and refusal to work with the Apple hardware engineers who undoubtedly warned him of potential reliability issues due to the design's flexibility are severe indictements of his competence.
Reportedly, Ive asked Jobs for more control over design at Apple and Jobs refused. Jobs understood Ive's limitations and wisely avoided promoting him to the level of his incompetence. Today no one at Apple seems to be in control, it's like Cook just makes the trains run on time yet the actual product decisions never get worked out. Exhibit A: bendy iPhones. Exhibit B: Macbook with single port for charging and USB peripherals (an even greater blunder). It's great that Cook had the foresight to cash in his stock options before the iPhone 7 sales flop but we need that sort of foresight in product design and innovation.
Forced to buy replacements? No, the first option was to pay Apple for a repair if it was outside of warranty. Those who did that were later eligible for a a reimbursement once Apple started providing repairs free of charge.
I hope this gets resolved soon. I've sent my phone for 3rd party repair THREE times already.
I wish I had your experience. In 3 cases where I was part of such a lawsuit, I received a token check, (one was only $15 for something that originally cost nearly $900), or, a voucher for a service that I would never used based on the experience that the lawsuit was related to. Meanwhile, the overall judgement netted millions to the law firms in all cases.
In addition to reform on lawsuits, I think consumers should lobby for better base warranties for such expensive devices. For how much I like Apple, I think it is criminal to only offer a 1 year warranty on their expensive devices, and charge people $100 or more for what should be the base warranty. One of my Quad-Copters came with a better warranty for my Phone, and unlike the RC device, the phone isn't designed to be airborne.
The iPhone 6s(+) had it weak spots changed, the back case can withstand twice the load before bending compared to the previous model. They know.
What, no. I watched the video. I said nothing about deleted videos. Know what, I didn’t mind paying over the odds for Apple gear as it was good. It seems lately they are charging more at the same time as giving less.
Not surprising. I hope Apple will do the right thing and give folks the choice of a SE or 6s for their trouble. Yes, my head in iCloud for even thinking such a thing, but this is one of those cases where people have a legit reason to raise those pitchforks.
I do hope Apple comes through on this. .
I do hope Apple comes through on this. .
Well said. I'm glad I waited until December to buy a 6+, it seems I avoided some early manufacturing bugs, but of course I still treat it like a delicate flower so as not to bend it.
I wish Apple would just make a 5" phone with a steel and glass body like the 4. That phone was a work of art and rugged enough to sit on (within reason). It was also plenty thin for my needs. Admittedly, scaling it up to 5" may result in too much weight, but surely a lighter chassis could be designed that is just as rugged.
My friend has this problem with her iPhone 6 Plus.
I inserted double sided tape between the logic board and the rear case to push the Touch ICs up against the logic board.
The phone seems to be working for now.
She sold it on eBay and just shipped it.
Hopefully it last long enough to pass the 30 days return mark.
I inserted double sided tape between the logic board and the rear case to push the Touch ICs up against the logic board.
The phone seems to be working for now.
She sold it on eBay and just shipped it.
Hopefully it last long enough to pass the 30 days return mark.
Glad I put my iPhone 6 in a hard case on day one, straight out the box. No signs of the issue on mine yet, (touchwood).
Obviously Apple should replace any defective iPhones, either with a new iPhone 6 or offer substantial discounts on newer models in exchange. A fault that is there from the factory shouldn't ever mean the paying customer ends up out of pocket as a result. It's the kind of thing that could drive previously loyal customers to rivals, for good. Just sort it out Apple.
Obviously Apple should replace any defective iPhones, either with a new iPhone 6 or offer substantial discounts on newer models in exchange. A fault that is there from the factory shouldn't ever mean the paying customer ends up out of pocket as a result. It's the kind of thing that could drive previously loyal customers to rivals, for good. Just sort it out Apple.
The hardware has been improved, in 6S. If the internals of 6 are determined to be the root cause, Apple can replace faulty units with a 6S.
I don't think it will make much difference for them cost-wise anyway.
Let's see how Tim handles this.
Eager to know how we'll be bashing
Tim is too busy getting fund raiser dinners for Hilary. Maybe they will use (some of) the money they make here to pay the class action suit!
u would think that bendgate would be enough for the iphone 6, can someone confirm if the iphone 6s has the same defect? if no more reason to get the S cycle. these issues make me wonder how refined the iphone will be knowing its another S S cycle. apple will sureply optimise the hardware for this form factor
That's ****ed up. Hope you get a PayPal dispute or credit card chargeback for your seller fraud.
Yes, I think "forced" is an appropriate description. Apple didn't "repair" the defective motherboard, they swapped it out with another that had the same defect. There are numerous reports of multiple failures of boards being replaced that also failed later on. Paying the fees that Apple charged for replacing the motherboard with another defective motherboard was not a wise decision to make.
Apple's "program" for repairing those systems came a year or two after many experienced the issue. That's too long to wait for if/when Apple would respond. The program still doesn't "repair" the board, but replace it with another one that has the same defect. That means when (not if, but when) the replacement fails, it will be most likely be outside the program window (12/31/2016) and the customer will be stuck again.
The program also had a few loopholes in it that allowed them to reject some percentage of systems (which conveniently helped reduce their cost of the program). If an affected system didn't "pass" their diagnostic test then they rejected it for repair under the program.
I'm just saying that Apple is deleting posts on their forums that document the likely design defects that cause touch disease. They suppress discussion of the problem's root causes.
Totally with you on paying more for apple products in the past. They were unquestionably worth it. Now? Some are worth it, but with others it's an open question for many. And I feel like Apple abuse me as a Mac user when they remove functionality and market it as a feature. And I am long past tired of "thinner" substituting for "better". Don't even get me started on how the iMac's thin design gimps it beyond what is excusable in a $2000+ computer.
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