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Apple Faces Class Action Lawsuit Over Unresponsive iPhone 6 Touchscreens

So is this the defect where you're using the 6+ and then suddenly, the screen simply quits responding to touch, and the only way to remedy it is to put the phone to sleep and reopen it? Because if so, I already had to replace my original 6+ for that reason, and still having the same issues with the replacement.
 
This is worrying when you consider the blockbuster sales Apple enjoyed with the iPhone 6 / iPhone 6 Plus. The costs of being forced to address the problem could be absolutely huge. If it mainly affects the larger model though that didn't sell so well, they may be able to limit the scope of offering extended service. If they have to offer extended support and repairs for both models, I'm very worried we'll be looking at some potentially big scary numbers in terms of costs.

All of this assumes what ifixit says is true of course and that it really is a question of when and not if your device will fail with this problem. And that too is a big assumption.
 
tubeexperience said:
My friend has this problem with her iPhone 6 Plus.

I inserted double sided tape between the logic board and the rear case to push the Touch ICs up against the logic board.

The phone seems to be working for now.

She sold it on eBay and just shipped it.

Hopefully it last long enough to pass the 30 days return mark.
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Now there's an example of an ethical seller worthy of ebay's front page!

If your friend had just explained in the item description exactly what she did to repair the phone then she would have still sold it for a nice chunk of change and she would feel much better about selling it. It's never worth it to trick buyers; the best case scenario is you end up feeling like a sleazebag.
 
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gijoeinla said:
What do you exactly mean " ..wish they'd fix it instead"....

Since when don't they "fix" them? While I may not be thrilled every time an Apple product MAY need repair or replacement, for ME more times than not -- they have either fully replaced my iPhones over the NINE years I've owned them, refunded my money, offered me lower cost replacements even if 9 OUT OF 10 times the problems with the phones were partly or fully MY FAULT.

Seriously. Go buy a SAMESONG or a GOOGLE and see how "easy" the process is just to get good tech support -- or FACTOID HERE -- a FULL UPGRADE of an ANDROID operating system L O L.

I mean, god, shut up.

250 million units sold = SOME units are failing -- and?????

How many of anything have you ever made that hope up as well in the "real" world?

Zero... Right? Right.
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Not trying to speak for the person who said "wish they'd fix it instead", but my view on that comment is that Apple isn't recognizing the issue, which is why they are getting sued about it. If they would just fix it/offer replacements, then the class action lawsuit wouldn't be needed, right?

Plus, offering a replacement doesn't really solve the problem, right? Its a design issue, so if they give you a new iPhone 6/6s, this will probably just appear in a year anyways (people on this thread have already mentioned their replacement device has the same issue).

Any mass produced product will have units that fail, but its up to the manufacturer of those products to own up to it and fix the problem. Apple seems to have dropped the ball on that.
 
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I am not electrical engineer, but I do build equipment in my lab and teach students how to. Lesson #1 is don't solder components on substrates that flex. Apple's silly fetish about thinness caused this. They put style before function. What a waste...

My 4S is still going strong. :p Might need to have the battery changed soon.
 
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Would this be something played by Apple itself. With class action lawsuit Apple will only pay couple millions which just equivalent to couple dollars for every device. Instead of issuing a recall which is really costly. Well played Timmy!
 
gnipgnop said:
Faulty logic. The design could change from one model to the next for a variety of reasons.
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Nothing faulty with my logic [unlike Apples!]. Seem to remember that Apple said the 6+ didn't bend around the volume button, but just to be on the safe side they modified it for the 6S anyway. I am not saying one way or another, I just said it would be interesting to know and I am sure there are esteemed authorities posting here who would know.
 
I am a massive Apple fan and have been for 20 years.

About a month ago my 6 Plus screen started being unresponsive. Absolutely gutted as for the first time I was going to skip my normal 2 year upgrade cycle and wait for the proper upgrade to the probable OLED and glass iPhone 8 in 2017.

Instead I find myself unable to reliably use, morally unable to sell and pissed off that my £700 phone is probably just weeks away from being completely unusable.

We have good consumer protection in Europe which links the price you pay for an item to the expectation of how long it is supposed to last.

However, before today I could see myself driving backwards and forward to my nearest Apple Store (an hour away) just to be dismissed by an Apple employee quoting the normal out of warranty repair fee.

I'm not a big fan of lawyers and compensation litigation but I am really happy that the class action suit is happening.

This will force Apple to sit up and take notice but in this case a free repair or replacement won't even be enough. The design flaw will keep on happening.
 
This is more than absurd.

In the iFixit video repair woman Jessa Jones reveals she has been banned on three occasions on Apple support community forums because she shared information about the touch disease (at 6:25).

According to Jessa "they are systematically deleting any posts that reference the underlying cause" and that "error 53 pales in comparison to how widespread the epidemic of touch disease in the iPhone 6 and 6+".

If you support Apple's behaviour in this case you are cult member. Do you want to be a cult member?
 
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IJ Reilly said:
Here we go again. All we have is iFixit reporting "increasing" numbers (as opposed to decreasing?), "dozens" of complaints and "multiple customers." Sounds like nobody knows what percentage of the tens of millions of iPhones sold have this problem.
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Actually if you go to the iFixit forums and read on the subject it's hundreds of phones per month, for several months, at multiple repair places.

No one has an accurate tally because every time anyone associated with iFixit provides a analysis of the failure with evidence, and explains what to do, Apple takes it off the forum. So thousands or even tens of thousands may be effected which is what percent of billions of devices?

But it's STILL a lot of failures recently, attributable to engineering.
 
VulchR said:
I am not electrical engineer, but I do build equipment in my lab and teach students how to. Lesson #1 is don't solder components on substrates that flex. Apple's silly fetish about thinness caused this. They put style before function. What a waste...

My 4S is still going strong. :p Might need to have the battery changed soon.
Click to expand...

Say what? All substrates/PCBs flex. Your "Lesson #1" would eliminate all circuit boards currently in existence since they ALL flex.
 
I've experienced this problem twice but not recently, although I suspect that once is enough to predict future occurrences.

Apple: do the right thing, like eventually was done with the video card issue with a couple of 2012 MBPs that I own!
 
Remember, this is the same company that brought us, "you're holding it wrong".

There are a lot of good things that one can say about Apple, their products, and their services. But when they mess up, they don't own up to it easily. They're like the kid who wets the bed and tries to hide the sheets.
 
ECUTuner said:
Say what? All substrates/PCBs flex. Your "Lesson #1" would eliminate all circuit boards currently in existence since they ALL flex.
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It is a matter of degree, and the smaller the board....
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Stjuls said:
Don't buy the next iPhone, Apple clearly does not care about us consumers anymore. You are not forced to buy Apple's products, you are old enough to make a stand.

Vote with your wallets guys!
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Work for Samsung?
 
rGiskard said:
If you didn't inform the buyer of your "fix" then the sale was founded upon deception because that piece of tape is only a temporary fix. Obviously you know that or you wouldn't worry about it working past the 30 day return period.
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Well, I have nothing to do with the sale.

I told her that my "Band-Aid solution" won't last for long so she decided to sell it on eBay.
 
dyusem said:
Apple: do the right thing, like eventually was done with the video card issue with a couple of 2012 MBPs that I own!
Click to expand...

Ha... when I brought my 2012 MBP that was experiencing this issue into store, they "ran a test" and found no problems. We couldn't replicate the issue in store but we showed a screen recording of the video issue... not "proof enough". Completely ridiculous.

I also brought in my 5s for the battery failure recall. Again "ran a test" and it didn't meet the requirements, despite it being in poor health.
 
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