Maybe, if this is a problem, that the people making this claim needed to keep their work area cleaner in the first place?
Dear Apple,
I live next to a dirt road and my Mac is being affected by it. I'm not responsible for what I may or may not do, so what are you going to do about it?
Yeah, except I live in a city...full of dust and constant construction. Even with ALL of my windows closed (to shut out the grime and noise) my windowsills still accumulate black fine dust weekly. I keep my apartment as close to dust-free as I can. Nine months out of the year my apartment is entirely climate controlled with filtered air. The only time I really let much outside air in is during the late spring and early fall.
Nevertheless, both of my last iMacs have suffered from this problem. The first was my early 2009 24" iMac. Exact same pattern of dust trails under the screen obviously following an airflow pattern. This became visible after roughly 2-ish years of owning the iMac.
I replaced that computer with a new iMac in 2013. Early 2013 27" iMac. This Mac lasted a shorter period of time before the dust trails became visible (or it seems that way to me), though the dust trails under the screen are not as severe as those on the 2009 model.
I have not addressed this because to drag this LARGE computer down to an Apple Store to be serviced will be a major pain, and a huge inconvenience in terms of not having a working computer for however long it takes to fix. And then the fix will only be temporary, as the problem will recur, since this is a design failure on the part of the illustrious Sir Jonny Ive. You would think that a TRILLION dollar company could manage to solve a simple heat and airflow problem—if they were at all interested in fixing it. Which they aren't. We're now at a decade of this problem existing in iMacs. Not only has Apple never acknowledged it (to my knowledge), but they have not changed the design to relieve this problem. It is very frustrating, as I love MacOS and Apple hardware. All of the above are in my opinion generally some of the best on the planet for my needs. I really don't want to get some other kind of computer, and I don't want a Mini with separate display. First of all—none of the new Minis even have a discrete Graphics card! Hobbled with Intel sh*t-crap 'graphics,' it's just insulting to be expected to shell out$1K+ for graphics performance equivalent to a cheap throwaway laptop! Add in the cost of external drives, a nice high-resolution monitor, etc, and I'm sure I'd be spending about the same as for a new iMac.
So I will probably just do what I did with the 2009 model, set this 2013 model aside as a 'backup' and purchase something new. I'm waiting to see what is coming next year. I feel that five years is OK in terms of lifespan for my desktop.
My 15" Retina MBP (2012) does not have any screen dust issues. But it gets far less use than my desktop, as I really only use the laptop when traveling or out of the office for several days in a row. What has happened though, and I'm curious if anyone else has this, at the opening point on the cover (where you place your hand to open the laptop), the small black binder/gasket/sealant has begun to wear away exactly where I place my fingers to open the laptop! I just noticed this last week.
