I’ll be heading to the Apple Store this coming Wednesday to hopefully get a replacement for my 2014 5K iMac. Like some others have mentioned, it’s gotten dust under the display and also has some moderate image retention. Will update the post with what they tell me. If anyone else has had success with a replacement it’d be great to hear from you!
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Apple Facing Shortage of 2014 and Mid 2015 5K iMac Displays, Offering Free Delayed Repairs or $600 Off a New Model
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Does this include those of us with iMacs with severe image retention issues? Or is the best course of action to first take a hammer to the display?
this would be amazing, my late 2014 model has major image retention issues too, and I took it to the apple store to see what they could do, they quoted me about $900 AUD to replace the screen, a price I wasn't willing to spend. But its very annoying, so If you have any luck getting a free replacement, please let me know !!
Image retention a major issue on my Dec 2014 5K. Wasn't obvious before AppleCare ended though. A $3500 iMac ought to have a screen that works properly for much longer than 4 years. First LCD I've had so far with this problem.
May I ask where you’re located? I’m in SoCal so I’m not sure if this will increase or decrease my chances of getting the repair done.
Let us know how your Genius Bar appointment goes. I have the same exact issues with my 2014 5K iMac and also live in Los Angeles so I'm very interested to see how it goes for you.
Just got back from the Apple Store. I was quoted ~$600 for a Display Replacement. The Apple Genius told me it was in stock and could be replaced in 5-7 days. I’m assuming this policy only applies to select areas or Apple still has some stock available.
Thanks for the feedback, I think I’ll try Apple support char first, see if I can get a quote there, and if they still have stock maybe wait a week and try in store
I initially tried chat, but they told me I had to go in-store for a diagnostic. Regardless, it’d be great if you could provide an update!
I have a late 2014 5k iMac with horrible image retention. Took it into repair place and will see what they say. Hope they read the memo..
Apparently my iMac passed all their tests so they couldn't do anything. Took it home and there is still image retention, though it's not as bad?
Anyway, when talking to the tech he DID mention his very shortage of screens from Apple, citing the December date. So it's possible it could have been free if they were able to agree there was a problem in the first place.
Were you under AppleCare?
I have one a 2014 iMac 5K with and the image retention is getting kind of distracting. I have until March till my AppleCare runs out and have been procrastinating dealing with it. Found some others on this forum with the same issue on the same iMac model.