I'm not sure what narrow slice of "exprience" this is supposed to be, but it fails the sniff test. I'll take this with major salt, as my Android-loving, Apple-hating friends curse at their flagship Android phones trying to do simple things and tolerating major problems like a lack of software updates.
As for retail, my experience there has remained astonishingly good, whether for shopping or Genius Bar.
I've been a Mac owner for decades and I've been a huge fan of the iPhone. I hate iOS 7. I have it on an iPhone 5.
My biggest complaint is the new user interface. I hate the skinny font. I hate the solid white background with skinny numbers on top of it. It's much harder to see. I prefer the bold font for the keyboard, etc. It's just very ugly, IMHO - looks like a cartoon. But functionally, it's harder for me to see it.
The voicemail doesn't play in speaker mode when I first play the voicemail even though the speaker button is highlighted (that highlight they use is too faint and hard to see).
When I put my iPhone 5 up to my face to listen to a voicemail, the screen doesn't go off and my ear makes it switch to another feature. I have to hold it away from my head.
Apps crash a lot more often now.
My iPhone 5 has recently done the same thing my iPhone 4 did - break. The top button needs to be pressed 5 or 6 times, hard, before it locks the screen. The bottom home button works intermittently too.
Overall, the iPhone 4 and 5 don't work very well as phones. I honestly get a lot of dropped calls. I'm comparing this experience to my experience with an iPhone 3GS I owned on the same AT&T network living at the same house. The 3GS was a much better phone.
There are some positives with iOS 7, like finally being able to select all and mark unread in the mail. I also like the little utilities screen that pops up at the bottom.
I have Mavericks and I like it a lot. I have it on a 2008 Mac Pro.
My opinion of Apple also went down having experienced Final Cut Pro X from its initial release. It's embarrassing. I could make a very long post about it. I just got 10.1 and it's better, but still won't do something iMovie does - scroll the timeline while playing. That's a real joke. You also can't take advantage of multiple monitors by moving any palette you want over to the other monitor. You literally have to click on Audio or Video any time you want to switch between those parameters because the palettes can't be separated, something Adobe Photoshop 1.0 could do back in the 1980s. This is a big reason lots of editors think FCP X isn't a "real" editing app.