It's embarrassing to read this rambling nonsense. By the way, Microsoft does have retail stores.
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Apple Falls Behind Microsoft, Samsung, and Sony in New Consumer Experience Survey
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It's embarrassing to read this rambling nonsense. By the way, Microsoft does have retail stores.
I know I'm the outlier but I'm no fan of Amazon at all. I actively use other sites before them. Why? I'd rather go to the store and get it even if I have to pay slightly more for it. At least I get it there. If I have a question I could ask and maybe get an answer. If I don't like what I bought I can simply drive back and return it.
I also think that once they wipe out the competition they will start jacking up prices. And that's a bad thing. They will have to as Wall St won't take to their not making a profit forever. They are already the last of the "old school" .COM companies that cannot turn a profit.
I'll take the human interaction. While doing a recent project around the house I needed some help in an area I was unfamiliar with. Went to Home Depot (ours is quite good) and chatted with the person there and came up with a few ideas. Can't do that on Amazon.
I'd rather support the little guy than the corporate giant. It's those businesses that form the core of the USA and provide the most jobs. Buying from, say Best Buy keeps a couple hundred people in our area employed per store. How many jobs does Amazon support in your area? Hint: unless you have a hub 0. Think about that for a minute....
It's only selling because people feel they have no choice. It's no coincidence Mac sales have also ticked upward (although a small tic) in the same time period.
I also wonder how many Windows 8 "sales" use those downgrade rights. That's a stat that is not talked about.
That's only a month and a half away....
That's a huge difference between a lightly publicized feature and a company actively telling you the previous version is shipping because users demanded it.
Face it, Win 8 is a POS and will go down in history as a flop. Like ME and Vista. The only thing that it didn't do that it should have was wipe MS off the map. That would have benefited everyone. (and I'm not saying Apple should win either.)
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Huh? iOS has that now. When I open a PDF on my iPad I can click Open in and select from iBooks, Evernote, Adobe PDF, etc. A Word attachment would let me open it in Quickoffice (when I had that installed) or Pages. It works pretty well.
My only complaint with iOS and iCloud is I would like access to files in other apps. Like being able to open a Preview document on my iPad, etc.
It's good to see my other favorite company, Sony, get better. I've had a great experience so far with my PS4 (just needs a firmware update that adds DLNA, MP3/MP4 support). I'm not surprised that Amazon is in first place, their service is generally great. Apple just needs to deal effectively with the negatives from being popular (too crowded stores, longer wait times, less effective responses).
It's gotta be iTunes
I can't tell you the number of times I've had problems downloading purchased media, been charged twice for something I own, and other problems. The ONLY way to reach them is by email, the emails take a day to be answered and the first answer is always boilerplate that shows they haven't read my help request, and 9 times out of 10 I don't get a refund for THEIR bleeping errors.
Plus, the interface leaves a LOT to be desired. For one thing, the purchase history isn't searchable, it's hard to tell when you get a refund or credit, and it takes the a day or more to send a receipt/purchase acknowledgement. I could go on and on, but the bottom line is that it stands out as a horrible consumer experience. There's no excuse for a company with Apple's resources to drop the ball this badly.
10 thumbs down, Apple!
I can't tell you the number of times I've had problems downloading purchased media, been charged twice for something I own, and other problems. The ONLY way to reach them is by email, the emails take a day to be answered and the first answer is always boilerplate that shows they haven't read my help request, and 9 times out of 10 I don't get a refund for THEIR bleeping errors.
Plus, the interface leaves a LOT to be desired. For one thing, the purchase history isn't searchable, it's hard to tell when you get a refund or credit, and it takes the a day or more to send a receipt/purchase acknowledgement. I could go on and on, but the bottom line is that it stands out as a horrible consumer experience. There's no excuse for a company with Apple's resources to drop the ball this badly.
10 thumbs down, Apple!
Regardless of whether they called it 8.2 or 9, it'll build upon what Windows 8 started most likely.
HP never stopped selling Windows 7 machines. It was simply an advertising slogan to push stock.
I hate the whole "forced" argument. It's stupid, and has no basis in anything whatsoever. Oh, the reason it's selling is because no one really wants it, but they don't have any other choice if they want a cheap computer.
Yeah they do. They have iPads, and Chromebooks, and Android tablets. There's plenty of choice out there.
Your proof that people hate Windows 8 is entirely anecdotal. Yeah, there are people who like Windows 7 better than Windows 8. Yeah, there are people who are gonna take the downgrade. How many? Who knows. I don't. Neither do you.
Yeah, that's when they're beginning development. It being a month and a half away doesn't prove what you think it proves. Every company who releases an OS usually starts development on the next shortly after release. What MS is doing here is no different than what Apple does with iOS and OSX, which, as of Mavericks, are now both on a year release cycle.
They did the exact same thing with Vista. Every OEM out there was advertising the downgrade. This is no different.
I think Windows 8 is gonna end up like Vista, as in it's the bitter pill to swallow before everyone can move on to something better. When Vista came out, it was underbaked, didn't have good driver support, and required a high end computer to run well at the time. Now? Every single MS OS released since has the same system requirements as Vista. The only difference between it and 7 is a new task bar and some under the hood streamlining. Same with Windows 7 to 8. The only real difference there were some unfortunate UI decisions...but damn is it fast.
So if history repeats itself, Windows 9 will basically be the same thing 8 is, but streamlined and a little better thought out. Since everyone will become accustomed to 8's style by that point, they'll see the release as 8 done right, praise it to high heaven, and it'll probably go on to replace 7 as the go-to MS OS.
...though ME was kinda terrible. There's no excuse for it.
Hardly. I think they surveyed the customers that shop at the re-sellers'.
Also, Microsoft has a customer service? I am always told to contact my administrator...
Also, Microsoft has a customer service? I am always told to contact my administrator...
They had me going there for a moment until they included "Microsoft".....ROTFLMAO!!!!!
I do have one suggestion. Rather than hoping to noticed by someone who can help you or check you out, have folks "take a number" either physically or logically when they enter the store so you don't have to continually be pushed to the back of the "line" because some young genius is serving the "hot girls" first.
I do have one suggestion. Rather than hoping to noticed by someone who can help you or check you out, have folks "take a number" either physically or logically when they enter the store so you don't have to continually be pushed to the back of the "line" because some young genius is serving the "hot girls" first.
I'm not surprised to see MS and Sony catch up to Apple. Both of them have retail stores and have tried pretty hard to mirror Apple's stores, so why not the customer experience. Sony's customer service via phone/e-mail has traditionally sucked. Their online support sucked too. I should know - I've bought a lot of Sony stuff in the past. If they've improved, then good for them. Apple's raised the game and everyone's better off for it.
The Samsung one I'm having a hard time believing from the couple of friends who have a Samsung product. The recent public debacle with them offering the guy with the S4 that ignited a new phone only if he signed a contract to agree to remove his YouTube video and shut up about it, pretty much reflects what I figured their customer service to be like.
I don't think it's quite fair to compare Apple's customer's experience with Amazon. Amazon's business is not primarily their Kindle. I'm very happy as an Amazon customer too, but not because of their customer service with regards to their hardware. I'm happy because they make it easy for me to find stuff, read reviews, buy stuff at a really low price, and return it easily if it doesn't work out. All without even leaving my house. It's not a retail experience. You might as well compare Amazon's customer satisfaction with Nordstrom's.
The Samsung one I'm having a hard time believing from the couple of friends who have a Samsung product. The recent public debacle with them offering the guy with the S4 that ignited a new phone only if he signed a contract to agree to remove his YouTube video and shut up about it, pretty much reflects what I figured their customer service to be like.
I don't think it's quite fair to compare Apple's customer's experience with Amazon. Amazon's business is not primarily their Kindle. I'm very happy as an Amazon customer too, but not because of their customer service with regards to their hardware. I'm happy because they make it easy for me to find stuff, read reviews, buy stuff at a really low price, and return it easily if it doesn't work out. All without even leaving my house. It's not a retail experience. You might as well compare Amazon's customer satisfaction with Nordstrom's.
I only have battery issues when in bad reception but that's normal for most phones.
Not entirely sure how amazon continues to get high marks in consumer experience. The app looks awful and the website looks awful and is confusing to use. The only reason I even bother with amazon is the lack of comparable services.
Hm, Xbox One and PS4 make sense. I would have though MS got terribly dinged on Windows 8, but perhaps that is just one of those things overblown by the media and MS has seemed responsive with 8.1. MS also seemed responsive with Xbox One issues so I can definitely understand why they improved in a "consumer experience" score.
But was the S4 rollout really much different than the S3 rollout? I still can't wrap my head around the Samsung improvement.
From my experience in dealing with Amazon support there is absolutely nothing to complain about, I always left happier than I expected. They are more than just fair and solutions are quick and simple.
But how would that look if it was the employees satisfaction. Amazon basically exploits a ton of low wage workers. In germany they basically exploited worker laws with an almost disgustingly systematic approach. All those that don't work in the core competencies of IT but in the delivery and store house sector are poor buggers.
But how would that look if it was the employees satisfaction. Amazon basically exploits a ton of low wage workers. In germany they basically exploited worker laws with an almost disgustingly systematic approach. All those that don't work in the core competencies of IT but in the delivery and store house sector are poor buggers.
Exactly why I bought a G2 and gave the 4s to mom. I loved my iPhone, but these androids are getting fancy... I love the 5.2" edge to edge screen, and quite frankly google's ecosystem is pretty nice. However I will continue to use OS X solely, and when Apple starts taking their competition seriously, I will reconsider my switch to Android.
This is not what he is talking about, he is talking about opening FROM local, Dropbox, Google Drive, etc directly. No with which app you will open the document
You can say whatever you want about Windows 8.1 on a PC, on a Tablet it's definitely a better experience than IOS 7.1 on the iPad. (Apps aside)
Let me give you an example:
I know a lot of people that always talked about how great the iPhone was. They never talked anything bad about the iPhone. After iOS7, they told me their first bad comments about Apple.
See? iOS7 made they speak for the first time something bad about Apple.
I know a lot of people that always talked about how great the iPhone was. They never talked anything bad about the iPhone. After iOS7, they told me their first bad comments about Apple.
See? iOS7 made they speak for the first time something bad about Apple.
This proves to me customer service charts are worth nothing. Personally I have never had an issue with Apple. They reply to me within a day and it is always excellent service. I like iOS7 and saw none of the over hyped supply issues.
Samsung there isnt much customer service as most products are ao cheap they are almost disposable. That said I have no issue with them, so I am neutral as far as theyre concerned.
Sony I have had a horrific time of lately, they have been awful to get something very simple sorted.
Microsoft, Windows 8.1 annoyed the Hell out of me for work, that and it is a complete roundabout nightmare to get any support.
Amazon is the worst though. The product quality issues over the years has been very frustrating.
I cant see how anyone who is not being payed by a competitor or is very unreasonable could rate Apple so low.
Samsung there isnt much customer service as most products are ao cheap they are almost disposable. That said I have no issue with them, so I am neutral as far as theyre concerned.
Sony I have had a horrific time of lately, they have been awful to get something very simple sorted.
Microsoft, Windows 8.1 annoyed the Hell out of me for work, that and it is a complete roundabout nightmare to get any support.
Amazon is the worst though. The product quality issues over the years has been very frustrating.
I cant see how anyone who is not being payed by a competitor or is very unreasonable could rate Apple so low.