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Apple Forgets to Renew SSL Certificate, Breaking OS X Software Update [Fixed]

Not gonna lie, that's pretty embarrassing. Like, Microsoft-esque kind of embarrassing. Yikes. And you would think something like that would update automatically—or at least give multiple warnings. Does a third party handle this for Apple? If so they should be fired.
 
Ya but you need to understand it's not just at Apple. It's everywhere. IT is the most overworked field in the world. It use to be Health Care but that is no longer the case with recent changes in the amount of hours nurses and doctors are allowed to work.

So this is what's happening since you don't know.

Companies are working to push everything and as much as possible into the cloud. The idea is to outsource your IT department. While at the same time cutting staff and bringing on the manufacturing concept called lean manufacturing. Where you fire the door hanger guy and make the welder weld and hang doors. So someone in engineering who specializes in Citrix is also taking help desk calls.

This is synonymous to a brain surgeon who specializes in brain surgery who is also tasked with taking 911 calls.

The problem is people don't understand what engineers do and the fact that what we do is complex and hard. You can't reasonably task an engineer to be good at something as complex as Citrix while at the same time requiring them to take help desk calls and reset passwords.

That's what's going on. So yes something as simple as renewing your certs gets missed because the engineer was busy taking help desk calls resetting passwords.

That's the problem.


SusanK said:
That one's in Cook's basket. He runs the show and counts the beans.

Unreasonable work loads will result in errors that are avoidable with adequate staffing.
Click to expand...
 
Well, I damn well hope come tomorrow or Tuesday Tim Cook has the director responsible in his office, gives them a grilling, they can then give a grilling to the next person down and so on and on until it gets to the person responsible for the 'forgetfulness'.....

I'm going to say it... if they spent less time sueing everyone and more time on their services and responsibilities then simple things like this may not get missed.
 
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Glad it's not an issue with my operating system

I had to manually download the latest Safari and the Digital camera update....before I read this thread I was trying to find a solution...what a waste of time.
 
pragmatous said:
This is what happens when you try to stream line and make IT lean. Engineers have too much on their plate and things like this happen.

The problem isn't Apple or Tim Cook. The problem is Engineers need a union to represent them as they are forced to work long hours and the work load is beyond what is reasonable.

It's a staffing problem.
Click to expand...

Mate, IT is the one job no company has ever understood, but engineers get paid pretty well, and they also get fired pretty well whenever the bean counters look at penny pinching. A top tip I feel is to never work in IT in government or a bank, because they seemingly tend to always hit that department with layoffs when they tighten the belts.
 
pragmatous said:
Ya but you need to understand it's not just at Apple. It's everywhere. IT is the most overworked field in the world. It use to be Health Care but that is no longer the case with recent changes in the amount of hours nurses and doctors are allowed to work.

So this is what's happening since you don't know.

Companies are working to push everything and as much as possible into the cloud. The idea is to outsource your IT department. While at the same time cutting staff and bringing on the manufacturing concept called lean manufacturing. Where you fire the door hanger guy and make the welder weld and hang doors. So someone in engineering who specializes in Citrix is also taking help desk calls.

This is synonymous to a brain surgeon who specializes in brain surgery who is also tasked with taking 911 calls.

The problem is people don't understand what engineers do and the fact that what we do is complex and hard. You can't reasonably task an engineer to be good at something as complex as Citrix while at the same time requiring them to take help desk calls and reset passwords.

That's what's going on. So yes something as simple as renewing your certs gets missed because the engineer was busy taking help desk calls resetting passwords.

That's the problem.
Click to expand...

Thank you for the info. I don't have a grasp on the minutiae. I do understand that overwork and inadequate staffing results in errors that may not occur under optimum conditions.

It happens in health care too. People die as a result. Health care pros are better able to hide mistakes. Very unfortunate.

I was not criticizing the engineers. Any one person can only do so much.

Actually a neurosurgeon is capable of 911 duty. Waste of talent but doable. The 911 dispatcher doing brain surgery is not OK.
 
pragmatous said:
Ya but you need to understand it's not just at Apple. It's everywhere. IT is the most overworked field in the world. It use to be Health Care but that is no longer the case with recent changes in the amount of hours nurses and doctors are allowed to work.

So this is what's happening since you don't know.

Companies are working to push everything and as much as possible into the cloud. The idea is to outsource your IT department. While at the same time cutting staff and bringing on the manufacturing concept called lean manufacturing. Where you fire the door hanger guy and make the welder weld and hang doors. So someone in engineering who specializes in Citrix is also taking help desk calls.

This is synonymous to a brain surgeon who specializes in brain surgery who is also tasked with taking 911 calls.

The problem is people don't understand what engineers do and the fact that what we do is complex and hard. You can't reasonably task an engineer to be good at something as complex as Citrix while at the same time requiring them to take help desk calls and reset passwords.

That's what's going on. So yes something as simple as renewing your certs gets missed because the engineer was busy taking help desk calls resetting passwords.

That's the problem.
Click to expand...

Perhaps setting up a google reminder with their calendar is the solution. LOL!
 
testcard said:
Apple needs to design an app where people can jot down a list of things they need to remember, with an option to add alerts when they become due. Could call it Reminders or something similar.
Click to expand...

I wonder if that is patented?
Maybe I will get on it...establish prior art and all that...
 
It's funny how corporations can forget these things. I seem to remember Microsoft once forgot to renew their domain and some guy paid the 35$ Renewal fee and gave it to them.

Things do slip through the cracks.
 
pragmatous said:
This is what happens when you try to stream line and make IT lean. Engineers have too much on their plate and things like this happen.

The problem isn't Apple or Tim Cook. The problem is Engineers need a union to represent them as they are forced to work long hours and the work load is beyond what is reasonable.

It's a staffing problem.
Click to expand...

This is true they need more staff, lots more! The strain is to great.
 
This happened in my work when we had our SSL renewal reminders going to our helpdesk email. Problem arose when an SSL reminder came in once and our new helpdesk operator assumed the reminder was also sent one of the member's of the IT team or that it was some form of spam because he'd never been told otherwise.

When we chose the helpdesk email address for our SSL renewal, we were thinking along the lines that the helpdesk operator would pass the support call as a second line incident, like with other second line incidents, using our 'support call tracking' portal to a member of the second line team.

Big oversight on our part, though we partially felt the helpdesk operator should've either known better or come and asked us what to do. We never forgot anything like that again, as we started using a calendar and allocated that it be one person's task to do this in the future, and that a second person's calendar should remind them to verify it's done.
 
ya forgets ....

you would think Apple would have some script on their end to notify them several days in advance that a cert. is about to expire...

It's just good practice...

Maybe i just got here too late.. This is what i get for not checking MR every-day 😛
 
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Still not working for me. All App Store screens are blank and clicking on Store in the menu bar crashes the app. I'm on 10.9.2 in case that makes a difference. No error messages. Just doesn't show anything.

Edit: Restart fixed.
 
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man3ster said:
It is unfortunate, but I have come to accept that Apple is prone to lots of mistakes. Under Jobs these mistakes were limited, but now the Cook steers the ship, the waters are more hazardous.
Click to expand...

Give it a rest! This should be an easy and quick fix. I agree these oversights should not happen, but annoying as they can be, as the whole software and App store infrastructure is becoming more and more complicated, there is just more room for possible conflicts and oversights.

We have to accept that as technology is evolving and becoming more and more challenging, there are going to be some hiccups along the way, regardless of who's in charge.
 
man3ster said:
It is unfortunate, but I have come to accept that Apple is prone to lots of mistakes. Under Jobs these mistakes were limited, but now the Cook steers the ship, the waters are more hazardous.
Click to expand...

so, your saying Cook is steering a ship, without a paddle ?

While Steve had a mast at least, you can see a pattern...

Cook needs sailing lessons.... ...

By reading some of these posts, its probably my knowledge, again as always, this is turning into a big idea over-bloat when it doesn't have to be...

Mistakes happen ...
 
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